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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 9,268 reviews
  • Rated 3 out of 5 stars

    Not much difference from the previous version.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it mostly with the Excel and Word. Still trying to figure out some of the changes. Since I am retired, I don't use it as much as I used to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      For an easy way to up your Office operating skills, check out our Office Training Center: https://support.office.com/office-training-center

      There's loads of great articles, guides, and videos on Office capabilities and features. Reference it whenever you need.

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Typical Microsoft....

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary evil since the world seems to run on Microsoft products but the whole thing of having to re-buy a program every year is ridiculous! Also is a water-downed version of the actual Office products that Microsoft used to offer. Why do I need to keep updating a simple program like Outlook every year? Microsoft has figured out another way to take money from the consumer and offer us....??

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better than a subscription, but..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did they take away Outlook.. really? This product includes Word, Excel and PowerPoint. That's it.. it should also include Outlook.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jason,

      We appreciate your review. We will pass along your feedback about Outlook. You can still use Outlook online here: https://outlook.live.com/.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    I have not had a chance to Evan try to use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not tried to use it yet. To busy trying to figure out the new software of the computer for things I need to be able to do.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gerri,

      Thanks for sharing your review. We would love to hear an update of your review once you get a chance to try it out.

      We look forward to it,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Office home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, don’t like how Microsoft does the yr to yr thing so I bought the pay it and own it version #?!$!! Why!!!! I miss it as was before

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good software but does not include all that I want

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the price, one time fee, but you get what you pay for. Miss the Outlook email portion that I had with Windows 7.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Felipe,

      We appreciate your review. You can always access your Outlook account at Outlook.com.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    MS word is different

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the double screen MS word has. The old MS word only showed one open page and this one has two and it's so distracting.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Laura,

      Thanks for your review. We'd love to help you figure out whats going on with the double page you are mentioning. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope to hear from you,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Microsoft - what choice do you have?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their product as they determine it should be. Good, but it could be better if they would want to hear from their customers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to hear from you. You can share feedback here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Nah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason the key did not work, had to call Microsoft a it was associates with an email already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of Microsoft support scam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While installing this software, I received an error and to contact support. So I started a chat session with whom I thought was a Microsoft support agent. It turns out this person sent my case to a third party “buddy” who claimed my brand new computer had a virus BoT and proceeded to install their firewall software for an annual fee. I contacted the Geek squad who verified this was an ongoing scam and happens all the time. Best Buy helped me out and I was able to get a new system and software replacement done by them. Beware of and be sure you are dealing with a legitimate Microsoft agent.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that happened to you. You did the right thing reaching out to Best Buy for help. We'll pass along your experience.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and easy set up but just not happy it’s not included as standard on my new laptop (but crappy virus protection is)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very pleased to have Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased to have Office on my new Lenovo laptop but surprised and disappointed that Access has been unbundled from it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you are enjoying Office Home and Student 2019. You can find Access in Office Professional 2019 and all of our Office 365 products.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Microsoft Home and Student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase as I could not load my Office Professional 2010 on computer due to Microsoft Corp policies. Evidently they are trying to get everyone away from outright purchased products and attempting to force owners of older versions in to yearly subscriptions. The only product I could purchase outright was Home and Student. Thanks Microsoft

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't Know

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't really know what it does. Was just told I had to have it with the computer I bought. First computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all the product seems to be good you need to have computer knowledge to be fluent with all aspects.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Nicki,

      We're glad that Office Home & Student 2019 fits your needs. To help you make the most of this product, our team at Microsoft Support may be able to help. We recommend checking out Office learning resources here: https://support.microsoft.com/en-us/office

      Cheers,
      Chuck
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usual Office products, usual stylistic updates; wish a more complete set of Office tools could be purchased for the same price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Archie,

      Thanks for your review. We appreciate your feedback and we'll pass it along for you. We are always looking for suggestions and would love if you have any other feedback. You can provide it here: https://aka.ms/AA4rinb.

      Thanks,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this software on the same day as an "open box" laptop at Best Buy. Software wouldn't install. Message was "product key already used." I tried contacting microsoft. Big waste of time, their chatbot accused me of stealing my product key. Nowhere to send receipt copy to prove purchase. Best Buy was not any help resolving the problem either. So... I'm out $150.00. The laptop didn't have license for Windows10 either, just a sticker on bottom. BUYER BEWARE! IF YOU USE GOOGLE BUY A CHROMEBOOK!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    If you have to use Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you have to use Excell and Word - then this make sense. Prefer Mac's version but need these for word.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly--- in particular Excel-- I need to call GEEK squad in the hope that they can help me with excel.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed with micrsofts rules

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft requied I sign up for an account I didn't want, and didn't listen to the reasons I didn't want top sign up

    I would recommend this to a friend