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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 9,268 reviews
  • Rated 3 out of 5 stars

    Not happy with the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package should had come with the laptop. Especially the basic stuff people use on a daily basis

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product but I don't like that you have to keep rebuying it...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I think it's great for someone still working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just more stuff than I need. I think it will be just fine for someone else.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you are liking Office Home and Student 2019.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ordinary

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so easy to use. Not intuitive. Not properly set up for me on my new laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had to update because of new Mac operating system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still having problems with using the updated Word and Excel. As I am not a heavy user of either one of these products I find the "improvements" to them confusing, at the least. The tutorials furnished with the office products do not help much. Maybe I am too used to the Apple user-friendliness to deal with Microsoft products.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jimmy,

      Thanks for sharing your review. We would love to help you are you are learning your new version of Office. Check out our Office tips and tricks page to help you get up to speed on what your new Office products can do. You can find it here: https://support.office.com/en-us/office-training-center/featured-tips.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Overpriced extortion from Microsoft

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have a requirement to submit things in MS format use Open Office.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    This card didn’t offer the complete suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disappointed that this card didn’t offer access. Had I known I wouldn’t have bought ut

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're sorry to hear that you didn't realize Access was not included. Office Professional 2019 and all our Office 365 subscriptions include Access.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Student office is acceptable. Can write papers and author spreadsheets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced but necessary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Microsoft product, overpriced but a must have for a college student.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok But it is nothing like my old computer program. Don’t like it nearly as much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What was expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fine, but is a waste of money...should’ve just used LibreOffice. Creature of habit, I guess!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I purchase it. Little expensive to buy it.but easy to set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing program, not clear and concise to download and lacks a descent email.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your feedback about the download. We'll pass it along for you.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    More complicated than previous version

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but more complicated and less intuitive than previous versions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Giving as gift, not in service yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving as gift. Not in service yet. Savings on the HP laptop made the software purchase possible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Walk away...severe issues common with this model

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this laptop for just shy of two years as an open box item. I always buy the open box and refurbished items when I can and that wasn't the problem. This laptop just...sucks. First, why would anyone put the webcam on the bottom of the monitor instead of the top? There isn't an edge to the monitor, so every time I would adjust my screen, I would accidentally hit the x button on my browser and it would close what I was working on. There does need to be some space between the screen and the edge of the monitor. The audio driver didn't work and had to be reinstalled regularly. It was consistently over heating and the fan was really loud, which was the reason I took it to the Geek Squad for repairs. They junked it and I was able to get a new one. This is exactly the reason I always get the protection plan.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive software

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft conytinues to charge way too much for basic software. But when you need it .....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No real way around it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not much you can do. You have to use office because everyone uses it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installing is meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to get a Microsoft account to download and install it. Sort of annoying for a Mac user.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Essential and necessary software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New laptops do not come with this anymore, so have to buy separate. Expensive, but essential.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. If you need any help we have a great tips and tricks page. You can find it here: https://support.office.com/en-us/office-training-center/featured-tips.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft