Customer Ratings & Reviews
- Model:
- 79G-04979
- SKU:
- 6278700
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Trouble downloading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was an error with the code and the whole process has been a giant headache. While this has been in limbo, I've been depending on Google Docs etc., and honestly, not sure I would even go back to Word at this point.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you are having an issue with your code. We recommend that you reach out to Best Buy for help since you purchased it here.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
This software got hacked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software got hacked and unable to install. Contacted customer service number and it was a scam to try to get u to buy extremely expensive “fix” Office software firm is refunding $ They took numbers and will investigate
No, I would not recommend this to a friendMad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not that the product not performed as expected, is that I bought it twice, definitively an error and they doesnt want to credit one of the two. Customer Service not help at all
No, I would not recommend this to a friendLost instructions how to download microsoft produc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good to get a product and then have to download it. I have lost or misplaced the email that tells how to download the software. Suggest getting physical products to download.
No, I would not recommend this to a friendDidn't have features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately was sold this and it did not have the dictation feature in Microsoft word which was one of the biggest reasons of why I went with this software so needless to say I was highly disappointed.
No, I would not recommend this to a friendAlready paid on-line please give me credit.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this service on line, and you are double charging me, when we don't need it twice, i need credit for this unused product. thanks.
I would recommend this to a friendHaven't used it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it. Was not impressed with the EASE of loading onto my laptop. Finally, took it to place of purchase and even the geek squad had trouble with the installation.
No, I would not recommend this to a friendcan,t get in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't been able to use it because it has locked me out. don't want to use a sign-in or password. just want to finish novel I am TRYING to write. just want to get in my files without all the techno garbage
No, I would not recommend this to a friendAbsolutely Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several hours on the phone, a replacement that did not work was sent, several days later. Then after more hours on the phone, I eventually purchase from Microsoft, works great
No, I would not recommend this to a friendOffice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my code so I was never able to load it and I paid for it. Wasn’t very happy about that and nobody would help me either give me my money back or get me a new code
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product will not download on my computer and no one from Best Buy will help me after I spent my money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry any issues in downloading and installing Office Home & Student 2019. Our team at Microsoft Support may be able to help. Please reach out to them for assistance here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
Hope that helps,
Chuck
Microsoft Customer Care
never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software wouldn't load. Tried seven times over three days. Kept receiving a not valid message. Called Microsoft support. After an hour, they determined it was not a valid copy of their software.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mary,
Thanks for letting us know what you experienced. We suggest reaching out to Best Buy support for further assistance here. If Best Buy isn't able to help you resolve this issue, please contact our Customer Support Team again and let them know about your issue. Contact them here: https://support.microsoft.com/en-us/contactus/
Thanks for your patience.
Sincerely,
Jo
Office Customer Care
More to do then expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hardest things to do trying to get it downloaded into my laptop have to open up new apps figure things out its so annoying ! 1 Just spent a 130 bucks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your experience downloading Office Home & Student 2019 didn't meet expectations. For assistance in installing this product, our team at Microsoft Support may be able to help here: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
Hope that helps,
Chuck
Microsoft Customer Care
"Product key already used"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i tried to install this, Microsoft replaced the product key with abtrial 365. I can't figure out how to install this software. I'm out $150.
No, I would not recommend this to a friendI don’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the same icons that I’m used to with other windows programs. Outlook is not included. Had I known this I wouldn’t have bought it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear you're having a negative experience with Office. We want you to know that we have every Office suite app listed within each product page for our varying versions of Office. Each product page also has great sound-bites of information regarding updates and features within the version of Office you've selected.
To address your concern about icons, know that we recently launched an update to their look! You can learn more about the update, here: https://medium.com/microsoft-design/redesigning-the-office-app-icons-to-embrace-a-new-world-of-work-91d72608ee8f
Additionally, you can install Outlook as a standalone app to your Office suite by purchasing it from the Microsoft store.
We hope that helps and know that you can contact our Customer Support Team for assistance whenever you need.
Sincerely,
Jo
Office Customer Care
Bought, Couldn’t install,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it a 0 since the computer, which I had less than 1 month, locked me out, so I couldn’t download and install the program.
No, I would not recommend this to a friendDon’t bother buying it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Windows product key card - Office Home and Student. I followed the directions and it will NOT download to my computer. Do NOT buy this product! I am very disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ralphie,
If you are experiencing issues with the installation we suggest contacting our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Very limited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the full Office suite, too limited for what I need. Wish the salesman would have better informed me what it included. Returned it, Best Buy was good about it!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ray,
Thanks for the review. If you are looking for our whole Office suite, you can find it in Office Professional 2019 or any of our Office 365 subscriptions.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Still the best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Office Home & Student 2019 (1 Device) (Product Key Card) - Mac|Windows Like many people I have used Office products in school and at work. The last few years I have not been using it on my home computers. I have used a few of the free web-based options and have stumbled along. Once I finally installed Office again on my local computer I couldn’t be happier. One of the first things I did after installing office was to bring in my cloud documents and was amazed at the spelling and grammar mistakes I had in those document that Word found. The web-based applications also had spelling and grammar checking but they clearly don’t stand up to the quality of what Word can do. I also used the web-based spreadsheet programs. They just don’t hold a candle to Excel. There is no real affordable substitute for Microsoft Office. I have the full home and student version and its more than enough. I use Outlook at work and that is missing from the home and student version. That is fine with me as it makes the home version more affordable and I do find web-based email to work just fine for my personal email needs. If you have or use Microsoft Office at work or have done what I did and used web apps you will be very happy to have the real thing on your home desktop. I don’t often use PowerPoint but its nice to have and I do use OneNote and find new things it can do that surprises me all the time. Microsoft Office is just the best you can get and teamed up with One Drive is a perfect combination for most users. Highly recommended and actually a great value. I don’t know why I ever left. If I was to ask for one additional feature it would be to be able to install and run Office on more than one of my computers. But honestly its still a great value that I will be adding to my wife’s computer the next time I am in Best Buy now that I am reminded what we were missing.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you so much for writing this review and sharing your thoughts. We're so happy to know you're back in the Microsoft family and that Office 2019 is able to help you achieve more.
To address your concerns, know that you can have Outlook on your computer. You'll need to purchase it as a standlone app from the Microsoft store but, once that's done, you'll have Outlook within your Office suite.
Additionally, you can check out our Office Support Center for articles, guides, and videos on how to use PowerPoint and OneNote to their fullest capabilities. Here's the link: https://support.office.com/
We hope all that helps to enhance your experience.
Take care,
Jo
Office Customer Care
Hate Microsoft subscriptions.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hate this subscription that Microsoft tries to get us.
No, I would not recommend this to a friend