Customer Ratings & Reviews
- Model:
- L5V-00001
- SKU:
- 1818024
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the ergonomic design of the Sculpt Keyboard and Mouse Bundle, praising its comfort and pain relief during extended typing sessions. The wireless feature is also well-received for its convenience, especially when working with spreadsheets. However, some users have concerns about the mouse's durability and responsiveness, as well as the keyboard's learning curve and battery life.
This summary was generated by AI based on customer reviews.
Most comfortable responsive ergo set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this set for years. Accept no substitute.
I would recommend this to a friendThe "0" key on the number pad keeps sticking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "0" key on the number pad keeps sticking. Other than that problem the Key Board is fine. However, since I use the number pad a lot at work that is a big problem. The mouse is very nice however.
No, I would not recommend this to a friendAwesome Ergonomics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard and mouse is extremely comfortable. BUY IT
I would recommend this to a friendNot compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hooked up the mouse and keyboard to my computer but it wasn't compatible. I had to return the unit and buy a different one. I like the way it looked and the feel of it wish I could've used it.
I would recommend this to a friendGet ready to replace it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this so bad. its SO comfortable and ergonomically so great! The bummer is it only lasts about 1 year with regular use. To spend the amount of money they are asking for this, you'd need to double that to get Geek Squad replacement and be prepared to have an annual run to BB to get your new one. I mean hey, that's not a bad idea, but doesn't bode well for a good review on Value and quality.
I would recommend this to a friendDoesn't work w/IMac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had a PC then it would work; but not on IMac. Liked it but had problems connecting to it and messed up with my iMac keyboard; makes it sounds not work and the mouse Doesn't work right.
I would recommend this to a friendBad Service from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the product but Im pretty convinced that the product is not new. I did not get the batteries attached with it nor the usb receiver with it!. Very dissatisfied with the service.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We are so sorry to hear that this is the kind of product and support you received. We recommend getting in touch with Best Buy support, and hope you're still willing to give the Sculpt Ergonomic Keyboard and Mouse a try!
Kindly,
Victoria
Microsoft Customer Care
Hard to manage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The layout and the split of the keyboard makes it very uncomfortable I know you have to get used to it but the formatting of the keys just makes it hard to type
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for providing some feedback about your experience with the Sculpt Ergonomic Wireless Keyboard and Mouse. We're truly sorry to hear you've had some difficulties getting used to the unique ergonomics of your keyboard. We truly appreciate your honest feedback, and we'll be passing this along to the rest of our team.
Best,
Heather
Microsoft Customer Care
DO NOT BUY IF YOU CARE ABOUT SUPPORT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got off the phone with Microsoft and was just trying to replace the RF receiver that comes with this group. After my call being dropped twice after 17 minutes and 33 minutes respectively, I was finally connected to someone on the third attempt to promptly be told there is nothing they can do to assist. That there is no way to replace any of the pieces of this unit if they stop working. They are all hard coded together and none of the pieces can be repaired or replaced. DO NOT TAKE THE RISK! I learned a very expensive lesson, I will be moving back to Logitech or some other ergonomic keyboard in the very near future!
No, I would not recommend this to a friendIt is OK but not quite the same as the previous ..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is OK but not quite the same as the previous Microsoft split keyboard that I had. Very lightweight.
No, I would not recommend this to a friendComfortable, but had a few issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typing just letters on this keyboard was quite comfortable, but some of the other commonly used keys are in awkward position forcing me to relearn their positions. I didn't like it but I tried to deal with it. The deal breaker for me was the connection issues for my set up. I was getting interference causing the keyboard to randomly miss key presses. So before I got too used to the odd layout, I ended up returning it and getting a standard wired keyboard with nice clicky mecha keys.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you've had a tricky time trying to adjust to the Ergonomic Keyboard. We want to make sure that your issues with connectivity are addressed. Please refer to this link for possible connections: https://www.microsoft.com/accessories/en-us/support/troubleshooting/keyboard/common-issues.
Hope that helps,
Victoria
Microsoft Customer Care
Loved the ergonomic feature but wasn’t compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked to keep this keyboard but it wasn’t compatible with my computer with the Function keys. The keyboard was very comfortable.
I would recommend this to a friendCrapy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It already broke and i purchasd the keyboard July of 2022
No, I would not recommend this to a friendtitle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from the computer without reason. The number pad needs to attached to the keyboard like your older models. The separate number pad gets pushed around too much, and it not being at the same elevated height as the keyboard is very frustrating. I wish my old Microsoft keyboard did not finally quit on me after 10 plus years.
No, I would not recommend this to a friendGreat design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard looks amazing, for me i personally couldn't get use to it and found another Microsoft Keyboard that worked for me
I would recommend this to a friendNot thrilled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as comfortable as it seemed to be in the store while trying it out.
No, I would not recommend this to a friendGood keyboard but terrible mouse.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard is very ergonomic, but the mouse is a terrible ergonomic mouse.
I would recommend this to a friendKeyboard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the product, keys are too hard. Too much expensive
No, I would not recommend this to a friendMouse died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set until the mouse stops working. Changed battery etc but for some reason in time the mouse just stops being responsive.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Bad with battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery get s drained If you've forgotten to remove it. Also, the range is not thst gold
No, I would not recommend this to a friend