Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 10148510
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Surface Arc Mouse's portability, design, and comfort. Many appreciate its slim size, light weight, and good battery life, as well as its Bluetooth connectivity and compatibility with Surface computers. However, some customers have noted that the scrolling is not very smooth, and a few find the price a little high. Additionally, a small number of users have expressed concerns about the right-click functionality.
This summary was generated by AI based on customer reviews.
Average Mouse?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this mouse is pretty average. The bluetooth has interference with wireless headphones, the sensitivity is off and strange to properly balance. You're better off with a Logitech mouse, and the overall feel of the mouse is not comfortable whatsoever.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Haris,
Thanks for the feedback. We're sorry your experience with Surface Arc Mouse was not what we've come to expect from our accessories. We want you to know we take all feedback from the community seriously and we'll be sure to pass it along to the rest of our team.
We also have a troubleshooting link here: https://support.microsoft.com/en-us/help/4023522, that could be helpful with adjusting the sensitivity of your Surface Arc Mouse.
Best,
Heather
Surface Customer Care
- Pros mentioned:Comfort
different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice, different, feels comfortable in my hand. unfortunately, this is a replacement mouse; the first one didn't last very long
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're excited to know you have found your new Microsoft Arc Mouse to be comfortable and host a reliable functionality! And, we're happy you are enjoying the design improvements we've made. We're thrilled to be a valued addition to your modern workspace. Thank you for sharing your experience with us! We appreciate your insight.
Best,
Brad - Microsoft Customer Care
- Pros mentioned:Design
Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit skeptical about this mouse due to the price point. Still believe it is a bit pricy, however, I love the feel and design.
I would recommend this to a friend Unique
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little getting used to. Other than that, it’s awesome.
I would recommend this to a friend- Pros mentioned:Portability
Perfect fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes it so much easier to use controls...the touch pad on my surface seemed a bit cumbersome at times... this mouse just makes everything flow better & faster
I would recommend this to a friend - Pros mentioned:Portability
Great Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse. Love the ability to store it flat while traveling and flexing the mouse when using.
I would recommend this to a friend Looks great but tricky to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek look of this wireless mouse and it stores flat for easy storage. They only thing it’s that it is super sensitive and I find it at time hard to control when I try to highlight something for cutting and pasting, etc - and had to struggle with it quite a bit.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted that you love the sleek and compact design of the Surface Arc Mouse. We know switching mice can be a big task, and we're here to help. Here are some helpful tips for how to navigate your Surface Arc Mouse: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
We hope this helps!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Design
Best Mouse Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is amazing. The ergonomic design got ride of the carpal tunnel & hand cramps I got with other mice.
I would recommend this to a friend - Pros mentioned:Comfort
Pretty sweet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this mouse. When you flatten it out my 18 month old can’t mess up the computer now. Or yet, she’s figuring it out.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking a few minutes to share your story with us! We're happy to be a solution for you and your home setup, and delighted to know you are enjoying the functionality and comfortable interface of your new Microsoft Arc Mouse. The lay-flat feature truly is next-generation! We're glad this addition has been a benefit to your workspace.
Best,
Brad - Microsoft Customer Care
Nice mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for anyone who has to work online for any length of time. This mouse definitely will save wear and tear on your wrist.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're happy to hear you have found your new Microsoft Arc Mouse to be a beneficial addition to your modern workspace! We know hours of keyboard and mouse time can take a toll on the body, so we've designed your new device to help alleviate some of that pressure, and provide a sleek, comfortable user interface. We're thrilled you have found it to suit your needs! Thank you for taking a few minutes to share your experience with us. We appreciate it.
Best,
Brad - Microsoft Customer Care
Perfect for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson used mine & loved it, so I had to get him one for his birthday since he will be in college in the fall. Love that it goes flat for transporting.
I would recommend this to a friend- Pros mentioned:Design
Exceptional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is truly one of a kind. It has a very natural feeling to it and the overall design and functionality are exceptional.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Billy,
Thank you for the kind words! We're proud of the package we have put together in Microsoft Arc Mouse, and are delighted to hear you are enjoying your experience. Whether it be the comfortable, natural feeling of the mouse, or the optimized functionality it provides, we're glad you are enjoying your time with it. We appreciate you taking some time to share your story with us!
Best,
Brad - Microsoft Customer Care
Not for my hand
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, fun concept, but didn’t work for my hand. With no “body” for my little finger to rest on/grip it was uncomfortable and a little harder to control.
No, I would not recommend this to a friend- Pros mentioned:Comfort
great wireless mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the wireless mouse was recommended by the store associate. IT really is comfortable and works like a charm. I definately glad I listened to the store teammate.
I would recommend this to a friend - Pros mentioned:Comfort
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The arc mouse is a great addition to the Microsoft surface book 2! The arc is much more comfortable to use than a regular mouse and it was incredibly easy to set up!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your excitement about your Surface experience. We're delighted to hear that the Surface Arc Mouse has been a wonderful pairing to your Surface Book 2! We hope you continue to enjoy the comfort and ease of the Surface Arc Mouse.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Good mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Surface Arc Mouse I have. It fits my hand perfectly and works very well. I love that it flattens for storage-makes it easy to store for transport.
I would recommend this to a friend - Pros mentioned:Portability
Interesting yet fun!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very interesting mouse to use, simply fold the mouse to turn it on, and flatten it to turn it off and put away for easy storage/travel.
I would recommend this to a friend - Pros mentioned:Portability
Uncomfortable and impractical
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this when I was transitioning from Macs to Microsoft with the Surface. I wanted something to replicate the magic mouse experience I had gotten use to, and be ultra portable and minimalist. But after a couple days use, my hand was cramping like crazy, it's not good for people with medium or large sized hands, and the arc is really uncomfortable. Once I gave up on the minimalism idea, I found myself very happy with the MX Master series which still has lots of features to help replace the Magic Mouse functionality.
No, I would not recommend this to a friend Love the curve and simplicity of control.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great, does drop Bluetooth a little too often.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry to hear you're having some difficulties with your Bluetooth connection. We highly recommend checking out these troubleshooting tips: https://support.microsoft.com/en-us/help/4023522.
If you should experience any further questions or concerns, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Takes some getting used to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neat design but feels weird in hand. When arched it is on. Flat it turns off automatically. Have to get used to the feel.
I would recommend this to a friend