Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 5859104
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Convenient for travel but not ergonomic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should and was easy to setup, but it is not very comfortable to use. Scroll wheel is by touch which is hard to get used to as well. Does the job, but will not buy another one.
No, I would not recommend this to a friendLove this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, so neat that it bends as it does. Highly recommend
I would recommend this to a friendNot comfortable, nor smooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took this as a replacement to my USB connection wireless mouse. Design is too good but, not comfortable when you use it for a while. Cursor moment is not at all smooth. I struggle in PowerPoint and excel. Switched back to my old mouse and its way better. Price not justified.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for leaving your honest feedback. We're sorry to hear you encountered some difficulties with your Surface Arc Mouse. Our support team is eager to help our customers love their Microsoft devices. We highly recommend reaching out to them here: https://support.microsoft.com/en-us/contactus/. They will be able to help provide you with some troubleshooting techniques to get your device running smoothly.
We hope to hear from you soon.
Kindly,
Jessica
Surface Customer Care
The Arc of Triumph!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks stylish and is wonderfully functional. Replaced an older version of the Arc mouse that had a USB dongle. I am very pleased with it.
I would recommend this to a friendGood for short usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hand starting to hurt after long usage. Otherwise it is fine.
No, I would not recommend this to a friendNot very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that it turns off when you flatten it out
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for leaving us your honest review. It's true the Surface Arc Mouse was specifically designed to power off when flattened fort optimal portability. When in the arc position, the innovative technology can be be used on a range of surfaces, from hard-wood to even carpet. If the Surface Arc Mouse isn't a comfortable fit for you, perhaps you might consider another option to pair with your surface device.
The Surface Mouse is a lightweight option at a mere 3.21 ounces, and is designed with a slight curve for comfort. You can find this mouse on Best Buy's website here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
We hope we can be of assistance finding the right fit for your Surface experience.
Kind regards,
Jessica
Surface Customer Care
Home computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but my review is about how awesome the staff were. They walked us through all our questions regarding apple computers , and appliances. Great job
I would recommend this to a friendChemist Cliff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse. I was skeptical at first, however, when I tested it in the store, I was sold. This mouse performs wonderfully.
I would recommend this to a friendHandy but not perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Form and size are great for portability. Not the greatest at automatically connecting though - I have had to set it up again or restart to get it to work properly. A little pricey so wait for a sale.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you've been having some difficulties with connecting your Surface Arc Mouse to your device. To assist, we highly recommend troubleshooting your mouse using this link here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
hmmmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had an awkward fit. couldnt rest my thumb and pinkie on the side
No, I would not recommend this to a friendSexy Looking Mouse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the most compact mouse I ever bought. This is my 3rd one in about 5 years. Always get complimented on this.
I would recommend this to a friendLove!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this mouse! Super comfortable and convenient. I have a wooden desk, though, and where the glip/slider bar at the top, where the mouse rubs against surfaces, does not move the smoothest, and can be noisy.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
It's wonderful to hear that you love your new Arc Mouse. Thank you for sharing how comfortable it is to use; we hope you continue to enjoy it.
Cheers,
Chuck
Microsoft Customer Care
Mouse Person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love making the statement "I am a mouse person!" People look at me as if I am some nutso! Honestly, I prefer using the mouse as oppose to the pad though I am at times surprised at how accurate is my pad.
I would recommend this to a friendPerfect addition
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my Microsoft surface pro. Like the color and keyboard performance is as good if not better than any other keyboards. Worth the investment to upgrade.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse works great with surface pro, like the way it feels in the palm of your hand. I also like that it works with any computer that has blue tooth technology.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello – We're delighted that you're enjoying the comfortable feel of your new Lilac Arc Mouse. We hope it continues to serve you well. Cheers, Erica Microsoft Outreach Team
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product and concept. But it will not stay connected to my computer. I’ve tried changing batteries and everything else I could think of. I grew tired of it after a couple days. Returning it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Aaron,
Thanks for taking the time to reach out. We'd like to chime in to offer some assistance. If you are using a Surface device or computer with Bluetooth 4.0 or later, your Surface Arc Mouse should be able to connect as long as these system requirements are met. If you have already checked these system requirements, we highly recommend trying out these simple troubleshooting steps here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We hope this helps!
Kindly,
Jessica
Surface Customer Care
Great mouse for my Surface laptop!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Surface 2 laptop about a year ago, and decided to pick up this mouse to keep my trackpad clean. Great mouse, syncs to my laptop easily, and is good quality!
I would recommend this to a friendGreat for PC, not great for Mac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great mouse for a PC, but clearly designed to be the competitor to the magic mouse for Mac, however the swipe functionality is vastly inferior to the Magic Mouse
I would recommend this to a friendClose but not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tracking and feel but not a fan of touch scrolling.
No, I would not recommend this to a friendGood blue tooth mouse but learning curve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects easily to a windows and Mac computer. There is a learning curve when using it. The mouse doesn’t feel the same as a standard mouse and takes some getting used to especially when navigating the cursor around the screen
I would recommend this to a friend