Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 5859104
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the Surface Arc Mouse's portability, design, and comfort. Many appreciate its slim size, light weight, and good battery life, as well as its Bluetooth connectivity and compatibility with Surface computers. However, some customers have noted that the scrolling is not very smooth, and a few find the price a little high. Additionally, a small number of users have expressed concerns about the right-click functionality.
This summary was generated by AI based on customer reviews.
not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not comfortable in your hand with only one setting
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Matt,
We're sorry to hear that you didn't find the Surface Arc Mouse to be comfortable. We appreciate the feedback, and will pass it along to our team.
Kindly,
Victoria
Surface Customer Care
Good for travelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse is good for travelling. It can go completely flat to protect it from the rigors of being in your bag. However the response sensitivity of the mouse is really bad. It is nothing like a normal mouse for your desktop.
No, I would not recommend this to a friendStylish but not the nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved to Microsoft products after 12 years of continued apple use. Not satisfied at all. The mouse keeps disconnecting even when the battery is new. Sliding fingers on the surface to move the cursor isn’t the most elegant experience.
No, I would not recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the mouse would work when it was on the first bend. Otherwise, good.
I would recommend this to a friendArc Mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman at Best Buy assured me this mouse would work on my Samsung laptop even though it clearly said it was for the Microsoft Surface on the box. His exact words were, "Bluetooth is bluetooth". Not surprising, when I connected it upon returning home it "connected" but was opening the wrong menus when clicking. Called Samsung support and he knew right away what the problem was and advised me to return it. Returned it to Best Buy for a refund and the salesman I spoke to this time admitted it should have been sold to me to use with anything other than a Microsoft Surface.
No, I would not recommend this to a friendsometimes loose the pointer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like slim design, but can be hard to use......................
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lesley,
Thanks for reaching out. We're delighted to hear you've been enjoying the ergonomic design of Surface Arc Mouse. To assist with the difficulties you've been having with your mouse, we highly recommend checking out these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
We sincerely hope that helps!
Best,
Heather
Surface Customer Care
Favorite mouse in recent history
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had some good mice, but this one takes the cake
I would recommend this to a friendMicrosoft mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would be a game changer but I was wrong. The ergonomics wasn't great and it fits awkward in the palm. You can't adjust it and if you try to adjust it low, which is not possible, it will completely go flat and shut off.
No, I would not recommend this to a friendmouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still works but although designed to fit in your palm feels awkward. takes a little practice to get used to how it works, overall not impressed especially coming from microsoft and for the price. still works but not my first choice to use
No, I would not recommend this to a friendToo Small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love this mouse. It should be a little bigger. I have small hands and it was still too small for all day use.
No, I would not recommend this to a friendNot a fan of this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not very happy with this mouse. It looks nice and the tactile feel is great, but it is very uncomfortable to use and my hand tends to cramp up. It's also difficult to click.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret to hear that you were not a fan of the Surface Arc Mouse! we do appreciate all of the feedback and have forwarded it on to our team. If there is any way that we can be of assistance, please send us an email at [email protected].
Kindly,
Victoria
Surface Customer Care
Uncomfortable, bad tracking and overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits weird in the palm and the tracker is very inconsistent. Connecting to my devices is amazingly easy but I still found myself using my laptop's trackpad a lot more just cuz of bad tracking.
No, I would not recommend this to a friendCompact mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay mouse. Not much utility but it serves its purpose.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ted,
Thanks for leaving us your honest review. Your feedback is valuable to us, as we are always looking for ways to refine our products for the best possible Surface experience. The Surface Arc Mouse has some features we think are pretty neat that you can check out here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
Kindly,
Jessica
Surface Customer Care
Works as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surprises. Easy setup and installation. Short learning curve.
I would recommend this to a friendNot working not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.
No, I would not recommend this to a friendPrefer old school mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse took some time to get used to. I had to get used to which side faced front. I don’t feel it is as smooth as a regular old school mouse. I wouldn’t recommend this mouse to someone, especially since a regular mouse costs a fraction of the amount.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!
No, I would not recommend this to a friendNice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the convenience and function of this mouse
I would recommend this to a friendIssues with Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Best,
Heather
Surface Customer Care
Not for guys with big hands
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.
I would recommend this to a friend