Customer Ratings & Reviews
- Model:
- CZV-00001
- |
- SKU:
- 5859104
Customer reviews
Rating 4.6 out of 5 stars with 4442 reviews
(4,442 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the Surface Arc Mouse's portability, design, and comfort. Many appreciate its slim size, light weight, and good battery life, as well as its Bluetooth connectivity and compatibility with Surface computers. However, some customers have noted that the scrolling is not very smooth, and a few find the price a little high. Additionally, a small number of users have expressed concerns about the right-click functionality.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Always a big supporter of the Surface Arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at [email protected].
Kindly,
Victoria
Surface Customer Care
Rated 2 out of 5 stars
Poor Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Arc Mouse. Using Logitech mouse instead. Much more responsive that the Arc Mouse.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 2 out of 5 stars
Unnatural feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unnatural feel, no back button. Not as flexible as it looks in the pictures.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 1 out of 5 stars
awkward
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely awkward. No wheel for scrolling. Just uncomfortable.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 4 out of 5 stars
Good mouse for a lefty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After forgetting the USB dongle for my mouse one too many times to work in the office. I picked this one up since it connected directly via bluetooth. It connected quickly and easily. The only thing I miss is the actual scroll wheel in the middle. Although it does attempt to act like there is a scroll wheel, it's hit or miss & some programs don't recognize the "wheel".
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 2 out of 5 stars
Cute but there are better mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-responsive. Had to return and exchange for different mouse.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendRated 2 out of 5 stars
nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super jumpy, didn't like it at all. took it back!!
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 2 out of 5 stars
Great look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personally don’t like the shape is uncomfortable for me
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
2 thumbs down!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually returned this product. The software doesn’t recognize the mouse. Without it you can’t change the volume or calibration. This is a known problem by Microsoft and no fix.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendRated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I barely use it because of the odd size creating a not so easy carry along
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback. Have you tried the unique fold-flat feature of Surface Arc Mouse? This design conveniently stores flat so you can fit in your bag or pocket without any annoying mouse bulge. We hope this helps! Let us know if you have any questions: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Easy to use and takes up no space at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want sure about the curved design, but this missed is great! Bluetooth and easy to carry when I travel.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 2 out of 5 stars
Good, sometimes looses connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bending of the mouse sometimes unwired connection to the laptop.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out, we apologize you are having some connection issues with your Surface Arc Mouse. Hopefully we can chime in with some helpful insight for you to get back up and running!
The Surface Arc Mouse was designed to snap into a curved position for use. Once the mouse is in this position, it should turn on and connect to your device automatically (assuming you have already established a connection previously.)
When you are done using your mouse, it snaps and folds flat for storage or transport. When it is in this position it is normal that it disconnects from your device, and powers off.
We hope this helps clarify. However, if you still feel like you are experiencing unusual connectivity issues, our support team is always happy to help you as well. Please feel free to reach out to them here:  https://support.microsoft.com/en-us/contactus/.
We hope to get your device in tip-top shape in no time!
Kind regards,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Stylish and lightweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wireless mouse to own. The design is superb, its light in weight, very stylish and modern. Easy setup and smooth connectivity is a plus.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Bad buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for me a couple of times. Then it did not reconnect with my laptop.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 5 out of 5 stars
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve never had a surface before now, and I find this mouse so neat! I love how it flattens to turn off and store! Love it!
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Violet
I would recommend this to a friendRated 1 out of 5 stars
Worst mouse ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 months ago, abruptly stopped working and now past return period. Changed batteries, trouble shoot to no avail. Even prior, was losing Bluetooth constantly (had fresh batteries), shaky mouse tracking. Looks attractive, but performance is an "F".
This review is from Microsoft - Arc Mouse - Burgundy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your hones experience. We're glad you reached out. We have some tips for you to try to get your Surface Arc Mouse up and running here: https://support.microsoft.com/en-us/help/4023522.
If you should encounter further questions or concerns, our support team is eager to help. Please feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Best mouse ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only mouse I'll ever use. All others (and I have tried many) gave me hand cramps and in one instance the beginning of carpal tunnel syndrome. Then I found the arc and have never looked back. Comfortable, smooth movement, and I can use it with either hand.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Don't like the design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working one month after purchase. Poor design curve doesn't hold.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friendRated 5 out of 5 stars
Game Changer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use my surface every single day as a grad student and I have to say that the addition of the arch mouse is a game changer! It's design is made to fit very comfortable in your hand and it snaps to a flat position which makes it so easy to pack. I love that the area where you scroll and click on allows you to move your screen from side to side. Overall I recommend 100%
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Wireless? Connection-less
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.electronic garbage. dont buy it. Basically only working 10% of the time. The connection is fragile. Auto reconnection does not work at all. Pairng fails from time to time.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friend







