Customer Ratings & Reviews
- Model:
- CZV-00001
- |
- SKU:
- 5859104
Customer reviews
Rating 4.6 out of 5 stars with 4408 reviews
(4,408 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
eh, not as good as the first gen model.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and it feels better in my hand than I expected but I miss the physical buttons and the scroll wheel does NOT have the same functionality as the original Arch; That annoys me because I can't set my mouse to auto-scroll a page that I'm reading. Also, too frequently, the page I am viewing will scroll slightly up or down arbitrarily on its own as if I touched the mouse even when I haven't. I only bought this one because my old one stopped working one afternoon and it's either impossible to find one for sale or it's listed at an outrageous price. I'm not really satisfied with this one but I am keeping it because it's similar and has the same small footprint as the original Arch.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Alex,
We're truly sorry to hear you've been having some difficulties with your Surface Arc Mouse. Our support team would love to assist you further. At your earliest convenience, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Kindly,
Heather
Surface Customer Care
Rated 2 out of 5 stars
Stopped Working After A Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it worked but Bluetooth stopped connecting after a year.
No, I would not recommend this to a friendRated 5 out of 5 stars
Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, exactly what my grandson wanted you should not require a certain # of characters
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 5 out of 5 stars
Slim and Smooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless, Very comfortable and easy to use. Quiet click for pc.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
A travel mouse that requires a USB-A dongle?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this mouse. It's supposed to be for travel, but it requires you to use a USB-A dongle to connect. It won't pair over Bluetooth without the dongle. This is a fatal flaw. My modern laptop does not even have USB-A ports any more, and would I bring a dongle on a trip just to use my mouse? No way...
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Right click EPIC FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Unstable. Chintzy Construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my original Arc mouse so much that I didn't hesitate to replace it with another after the original finally gave out after several years of constant use. But this mouse is several steps inferior to the original. First, it lacks the solid construction of the original - having a light, plasticky feel compared to the original Arc's more solid construction. But worse is the performance. It has a hard time synching with my Lenovo laptop. I constantly experience jerky motions on the screen, requiring that I turn the mouse off, then restart - only to have the jerkiness return. Very, very frustrating. I've updated my graphics card and tried some other tweaks on my computer, but to no avail. Also, it's way overpriced for what you get. You can get much better products for considerably less money. After only a few months, I'm shopping around for a non-Microsoft mouse to replace this one.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're truly sorry that you've been experiencing some difficulties with your new Surface Arc Mouse. To assist, we recommend starting with this troubleshooting link here: https://support.microsoft.com/en-us/help/4023522.
If you continue to experience the same issues with your Surface Arc Mouse, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Rated 1 out of 5 stars
Scammer… don’t use online store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t take this item. Instead of this product you sent different one( Logitech) I went to explain this to your store your stuff said we don’t care
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friend







