Customer Ratings & Reviews
- Model:
- EP2-32755
- SKU:
- 11332291
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Cons mentioned:Price
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it Very very expensive for no reason I mean no extra features and price is more than double
No, I would not recommend this to a friend Great Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this mouse. It fits my hand perfectly and when pressed flat, it is so easy to store in my laptop bag!
I would recommend this to a friendNot ergonomic
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse does not actually lift my wrist, maybe it’s do to the petite size of my hand.
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. The scroll feature takes off on its own at times. Previous model also had the same issues
No, I would not recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a responsive and accurate mouse. I would highly recommend this if you have a Surface.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the review, and the recommendation! Our team worked hard to build a mouse with the ability to give you all day wrist support, and travel with you efficiently. We hope your Surface Arc Mouse continues to be a great partner for you and your Surface device!
Cheers,
Heather
Surface Customer Care
Great mouse, no back button
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've become addicted to a back button my mouse and the inability to easily go back on a webpage with the mouse leaves this only a 2 star mouse.
No, I would not recommend this to a friendok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this mouse is ok and has a good feel my only issue is how the sensor in the mouse is off and has to be turned almost sideways to use.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Nic,
Thanks for letting us know about this. We are glad you are enjoying the device. However, the behavior you described does not sound like what we would expect from the product.
We recommend installing the Mouse and Keyboard Center Software, since it allows you to adjust settings related to how you use your Surface Arc Mouse. To download Mouse and Keyboard Center, go here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.
If you are still experiencing the issue, reach out to your local Best Buy for assistance. Hope this helps!
Best,
Amanda
Surface Customer Care
Lousy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn’t the easiest to use- it’s nothing like the Magic Mouse- thumbs down.
No, I would not recommend this to a friendmouse
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not fit well with my hand... not for every one
No, I would not recommend this to a friendUseless mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonkiest mouse ever used, Just get those cheapo 10 dollar logitech mouse and you will be happier. It’s like a track pad with smaller surface area and extra steps to make it more annoying.
No, I would not recommend this to a friendMicrosoft Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this mouse and it works in any surface.
I would recommend this to a friendThe design is bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its design is very bad and uncomfortable, especially after long-time use.
No, I would not recommend this to a friendNot recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, it is not easy to control that and the click is not sensitive.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mark,
Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. If you haven't yet, we highly recommend trying some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522. If you continue to have the same difficulties with the performance of your Surface Arc Mouse please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not comfortable in your hand with only one setting
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Matt,
We're sorry to hear that you didn't find the Surface Arc Mouse to be comfortable. We appreciate the feedback, and will pass it along to our team.
Kindly,
Victoria
Surface Customer Care
Too Small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love this mouse. It should be a little bigger. I have small hands and it was still too small for all day use.
No, I would not recommend this to a friendNot working not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!
No, I would not recommend this to a friendnot so good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very mobile. Not very comfortable. If you have small hands, I may be a good fit.
No, I would not recommend this to a friendNot received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive order and it says they will refund it they didn't
I would recommend this to a friendContinuous Glitches.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Microsoft Customer Care