Customer Ratings & Reviews
- Model:
- EP2-32755
- SKU:
- 11332291
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Got a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Bring Back the Old One
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has blue tooth. Garbage beyond garbage. Don't even.
No, I would not recommend this to a friendBatteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer
No, I would not recommend this to a friendmicro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refund did not use. not able to understand how to use it
No, I would not recommend this to a friendNot as good as old model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as old model. Has issues sometimes connecting to laptop.
No, I would not recommend this to a friendPricey but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I’ve owned. Rather fragile and will not survive falling to floor.
I would recommend this to a friendBest buy falling apart
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy with multiple delays as usual. Joke of a company
No, I would not recommend this to a friendMalfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and had to return it because the Mouse was not working, and there was already a battery inside of it..
No, I would not recommend this to a friendMouse flex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomically friendly and build quality is sub par.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 3-months of minimal use and getting warranty replacement is difficult at best
No, I would not recommend this to a friendDead batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device wouldn't turn on. Hoping it's just a battery problem, or else I'll be returning the product
No, I would not recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect seemed like a used I have good track record the past with this mouse
I would recommend this to a friendDoes not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything and this Does not connect to my computer.
No, I would not recommend this to a friendBluetooth connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse seemed like a really cool device and was nice when it stayer connected. Unfortunately, too many disconnects caused me to return it. Tried multiple troubleshooters to no avail.
No, I would not recommend this to a friendWill be exchanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse would not turn on. Changed batteries but would still not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're running into some difficulty with your Surface Arc Mouse. We would like you to know we're here to help you get up and running with your device! First, try some simple troubleshooting options here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you should be experiencing any further issues, we highly recommend that you reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to give you the support you need. Thank you for your patience!
Kindly,
Jessica
Surface Customer Care
form over function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.look sharp, but disappointingly lacking in features.
No, I would not recommend this to a friend- Pros mentioned:Design
cool wireless mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for someone that really liked this form factor of mouse, but wasn't able to get one themselves. That said, I have tried one before and see why they swear by it - it's very ergonomic, lightweight, and looks cool to boot.
I would recommend this to a friend Not working for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work with my Surface Pro 8, im guessing this is obsolete for that PC
No, I would not recommend this to a friend- Pros mentioned:Portability
Excellent mouse. Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several mouses. By far this one tops the list. It conforms to my hand nicely, it folds flat and fits nicely in my computer bag and battery lasts long. I absolutely love it and would highly recommend it. I will definitely buy this type mouse again if it dies. It is like the Duracell battery though it keeps going.
I would recommend this to a friend - Pros mentioned:Portability, Size
Awesome mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Arc mouse--size, ease of use, easy off/on, Bluetooth connection, no plug in device to take up a USB port!
I would recommend this to a friend