Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$79.99
Save $10
Comp. Value: $89.99

Customer reviews

Rating 4.6 out of 5 stars with 2719 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,719 of 2,719 reviews
  • Rated 4 out of 5 stars

    Great Surface Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface arc mouse looks great. The full scroll plane works perfect. Love how it is able to turn flat. Needs a little bit of getting use to because it is not that comfortable, but overall a great pair for my surface book 2!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mouse that I have ever used. It was extremely fast to pair and dummy proof. I don't know why anyone would give this mouse anything less than 5 stars unless you're plan old electronically challenged.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design and great product. A little bit small for my husbands hands. Perfect for mine though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trustworthy shoping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was like new, trustworthy, fast shoping with bestbuy,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One drawback is the 'skin' loosens up from being folded and flattened frequently. Does not stop the mouse from working just looks 'baggy' after a while. And because it is thin and sleek it is easily lost, which is why I am reviewing it as I purchase a second one...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not meet my expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept, not so great application. A rechargeable mouse would be a better design choice. Also, it has connectivity issues and intermittently goes unresponsive to actions including swiping, moving the curser, and clicking. I was hoping for a product closer to Apple's Magic Mouse.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Returned It.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t trust all of the negative reviews before I bought it. I had to experience it for myself. My biggest issue was that it wasn’t responsive. A lot of lag between click and scroll vs what was happening on screen. Perhaps because I was paired to a Lenovo. For $100, it didn’t feel well made and was kid sized.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality mouse with long life.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best mouse I have ever owned in my life. Back many years ago they had disappointing quality but not these. It's premium quality with nice touch sensors that come in real handy. They last forever and would highly recommend them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work with macOS / apple mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse only works with Windows BT, in macOS, it pairs but doesn't reconnect, and you'd have to repair it every time. It is not very comfortable; it would be a good portable temporary mouse that you leave in your bag, but not great for long usage over time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No middle button, good overall mouse.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim when folded and connects fast. However, there is not middle button.

    I would recommend this to a friend
  • Cons mentioned:
    Right click

    Rated 1 out of 5 stars

    Can't tell if I like because it does NOT work!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.

      If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Scrolling

    Rated 1 out of 5 stars

    eh, not as good as the first gen model.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look and it feels better in my hand than I expected but I miss the physical buttons and the scroll wheel does NOT have the same functionality as the original Arch; That annoys me because I can't set my mouse to auto-scroll a page that I'm reading. Also, too frequently, the page I am viewing will scroll slightly up or down arbitrarily on its own as if I touched the mouse even when I haven't. I only bought this one because my old one stopped working one afternoon and it's either impossible to find one for sale or it's listed at an outrageous price. I'm not really satisfied with this one but I am keeping it because it's similar and has the same small footprint as the original Arch.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      We're truly sorry to hear you've been having some difficulties with your Surface Arc Mouse. Our support team would love to assist you further. At your earliest convenience, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.

      We hope to hear from you soon.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Slim and Smooth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless, Very comfortable and easy to use. Quiet click for pc.

    I would recommend this to a friend
  • Cons mentioned:
    Right click

    Rated 1 out of 5 stars

    Right click EPIC FAIL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Arch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over rated I like how it look but it hard to control

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped Working After A Year

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it while it worked but Bluetooth stopped connecting after a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, exactly what my grandson wanted you should not require a certain # of characters

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A travel mouse that requires a USB-A dongle?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this mouse. It's supposed to be for travel, but it requires you to use a USB-A dongle to connect. It won't pair over Bluetooth without the dongle. This is a fatal flaw. My modern laptop does not even have USB-A ports any more, and would I bring a dongle on a trip just to use my mouse? No way...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scammer… don’t use online store

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t take this item. Instead of this product you sent different one( Logitech) I went to explain this to your store your stuff said we don’t care

    No, I would not recommend this to a friend