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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2701 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,701 reviews
  • Rated 5 out of 5 stars

    Surprisingly good mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised with this mouse. I was unsure on getting it but needed a new one for work. With the ability to turn it off by laying it out flat, makes it perfect to fit in a back pack. It did take a day or two to get used to it, as well as making a few adjustments to the speed I am really happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy integration with the Surface Pro. I find it mostly easy to use. I don't use a mousepad so in some cases it doesn't flow as nicely as I'd like on some surfaces that other mice do better on. As with all Surface accessories it is overpriced. The best feature to me is the fold flat for off and arc for on. When flat/off it is the lowest profile mouse I know of which is great for transporting it. It also has a nice form factor so it looks stylish if that's important to you.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your feedback and leaving this review. We're glad the device is able to save you space while traveling. We read every review, so we'll be sure to share your feedback with our team. To be sure your mouse is set up the way you like, try downloading the Mouse and Keyboard Center to have full control over your device's settings: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best portable mouse I have every used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is so amazing. I LOVE the way you just push it flat and it shuts off for easy travel. Battery life is fantastic. It's fun to hand the mouse in the flat position and then ask someone what they think it is... then show them it's a mouse, pop it into the arched position and watch the WOW effect!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for raving about us to the community! We're delighted that you love our sleek and portable design. We're glad that you have been having a great experience with your Surface Arc Mouse.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Very comfortable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse as an alternative to my Magic Mouse because I was getting hand cramps. This mouse is great! It's very comfortable for a bigger hand like mine, it's very smooth, and folds up to fit into a small pocket in a bag. I really love the mouse. Only reason for 4 stars is that the bluetooth is finicky sometimes and randomly disconnects for a couple seconds, but it comes right back. I'm not surprised because it is a Microsoft mouse paired to a Mac. But overall it's a great mouse!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works - Most of the Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bluetooth mouse is convenient, does not require a plug-in (dongle) and works most of the time when you learn to use it; there are not obvious buttons so there can be a learning curve to get used to the surface. My only complaint is that the buttons do not always work. I don't know why. When I plug my wi-fi mouse back in, I have no problems. I really don't want to you the only USB port for my mouse so I use this bluetooth mouse and the touchscreen when the mouse fails.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Greg,

      Thanks for giving the Surface Arc Mouse a try. We're thrilled to hear that you're loving the convenience of the Bluetooth design! We're sorry to hear that you are experiencing some connections issues with your device, but know that we're here to help. We highly recommend troubleshooting your mouse on our support page: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse. It could be as simple as restarting your PC to refresh the drivers, and checking on your mouse settings on your Surface device.

      If you should still be experiencing any issues at all after troubleshooting, please don't hesitate to contact our support team here:  https://support.microsoft.com/en-us/contactus/. They will be happy to get your Surface Arc Mouse performing optimally!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a week to get use to the form - now it is difficult to use another mouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse is kind of on the expensive side, but it is my favorite. It is comfortable and feels natural in my hand. I love how responsive it is and how it does not have the mouse wheel but you can still scroll up and down and even side to side. It has a nice feature that you can flatten it and it turns off the mouse and it makes it easy for storage or transporting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Travel Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used an Arc Mouse previously - actually two different models. This one seems to be the best yet, and I hope it will last longer than my previous two. Having the smooth surface on the top makes it easier to clean and no creases for anything to fall into. Great operation and haven't had to reset it yet with constant use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse! Perfect for travel because it folds flat to put in your bag. Scrolling up and down and left and right from the trackpad on it is also amazing for zooming through big projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I purchased it for daughter for the comfort of her

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses it for comfort of her wrist. She uses it for work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mouse for single device use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this mouse so much, I bought 2! Hate the fact that I had to buy two. Would be so much better if it could be switched between multiple devices. Obviously I could go into device settings and switch bluetooth, but I just have a dedicated mouse for my work and personal computer. At least they're color matched? Otherwise, stays connected, moves smoothly, does what it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just a bend away from productivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a bend away from productivity. Battery is good and uses standard AAA batteries. Works every time if bend it into action. Folds flat and travels well. Only wish... the button action was silent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this mouse!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse now that I've gotten used to it. It was a Valentine present from my husband after a friend got one from her husband. I can't be out-gadgeted! My only complaint is that it only works with my Surface...not with my HP laptop. I especially like that it flattens to carry in the small accessory pocket of my bag. Bend it and it's on!. I just love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lacks presses scroll wheel function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a great, portable mouse that fits easily in my small Surface Pro carrying case without bulk. The only reason I didn't give it five stars is that it lacks the function of depressing a scroll wheel, which I use with some software. The frustrating part is that I asked about this specifically in the store before purchasing it. You have scrolling functionality (which the sales person may have thought I meant) by using the track pad on the mouse.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jerry,

      Thanks for taking the time to share your honest experience with us. We're sorry to hear that Surface Arc Mouse didn't come with the feature you expected. Although Surface Arc Mouse does not come with a traditional scroll wheel, you may find this guide helpful to learn all the gestures that this mouse recognizes: https://support.microsoft.com/en-us/contactus/.

      We hope this helps.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Flexible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love the flexibility that allows for easy storage once done using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse of all time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im gonna be sad to let this go. Its the best mouse ive used. Ever. I dont know how to replace this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice portable mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this only because it was easily thrown in my back pack. To be honest I was worried after reading some of the reviews but ended up being pleasantly surprised. The fact it lays flat helps make it easily transported. It is responsive and for the most part comfortable. I found if you try to hold it like a regular mouse it is uncomfortable but holding it off to the side and it isn’t that bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Bluetooth Mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse to replace my old arc mouse that final stopped working. Having such great luck with my previous mouse I figured I’d give this one a try. So far it’s been good. I’m happy that I can Lou don’t have to plug in a Bluetooth adapter with my mouse. Only complaint I have is sometimes it seems like it goes into hibernation mode while I’m using it. Typically this isn’t a huge deal and doesn’t cause any delay completing my work.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for being a long time fan of Surface Arc Mouse! We're delighted you're loving the long-term quality as well as strong Bluetooth connectivity. Please know if you have any questions or concerns with any of your Microsoft products, our support team is always happy to help! Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    New Microsoft Arc Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the updated version from the first iteration. It's great for travel, and easy to use with either hand. My only issue so far has been that the "right click" does not consistently recognize and I have to re-click multiple times, sometimes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flat mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it laying flat to pack. Kind heavy fot its size.

    I would recommend this to a friend