Customer Ratings & Reviews
- Model:
- EP2-32831
- SKU:
- 6625053
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Surface Arc mouse for its portability, design, and comfort. Many appreciate its overall performance, size, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling and the functionality of the right-click feature, while others feel the mouse is somewhat expensive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Scrolling
Happy with the purchase, but the "scroll wheel"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how this flattens for easy travel, and doesn't require a dongle that I will surely lose (and on the Surface Pro, there aren't enough USB ports to go around anyway). Alas ... the "scroll wheel" section of this mouse is not quite as awesome as I'd hoped for, even after a week of getting used to it.
I would recommend this to a friend Like it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable on the had and hand did not fatigue.
I would recommend this to a friendCollege Student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! Honestly, one of the best mouses I have ever bought.
I would recommend this to a friend- Pros mentioned:Comfort
Finally, a comfortable mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is comfortable and tracks well. There is no switch. When you adjust it for use, it turns itself on. It found my computer in seconds. I have carpal tunnel and this mouse is the most comfortable I have ever use.
I would recommend this to a friend - Pros mentioned:Comfort
Very comfortable!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse as an alternative to my Magic Mouse because I was getting hand cramps. This mouse is great! It's very comfortable for a bigger hand like mine, it's very smooth, and folds up to fit into a small pocket in a bag. I really love the mouse. Only reason for 4 stars is that the bluetooth is finicky sometimes and randomly disconnects for a couple seconds, but it comes right back. I'm not surprised because it is a Microsoft mouse paired to a Mac. But overall it's a great mouse!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Mike,
We're happy to hear that you're enjoying your Surface Arc Mouse! As for the Bluetooth, we hear you. We'll pass that information along to our team. In the meantime, you may find this troubleshoot page is just what you need: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-surface-mouse-and-microsoft-surface.
Kindly,
Victoria
Surface Customer Care
Works - Most of the Time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bluetooth mouse is convenient, does not require a plug-in (dongle) and works most of the time when you learn to use it; there are not obvious buttons so there can be a learning curve to get used to the surface. My only complaint is that the buttons do not always work. I don't know why. When I plug my wi-fi mouse back in, I have no problems. I really don't want to you the only USB port for my mouse so I use this bluetooth mouse and the touchscreen when the mouse fails.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Greg,
Thanks for giving the Surface Arc Mouse a try. We're thrilled to hear that you're loving the convenience of the Bluetooth design! We're sorry to hear that you are experiencing some connections issues with your device, but know that we're here to help. We highly recommend troubleshooting your mouse on our support page: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse. It could be as simple as restarting your PC to refresh the drivers, and checking on your mouse settings on your Surface device.
If you should still be experiencing any issues at all after troubleshooting, please don't hesitate to contact our support team here: https://support.microsoft.com/en-us/contactus/. They will be happy to get your Surface Arc Mouse performing optimally!
Kind regards,
Jessica
Surface Customer Care
Ergonomic and good battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this mouse to replace another mouse that was too flat and hurt my hand. This mouse works really well and I’ve gone months without having to replace the batteries. The Bluetooth connection is great also. It doesn’t disconnect/reconnect frequently like others I’ve purchased.
I would recommend this to a friend- Pros mentioned:Design, Portability
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool, easy to use fits on pocket . Love it I have both colors
I would recommend this to a friend - Pros mentioned:Overall performance
Great mouse works well with my Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great mouse. It works well with my Surface Pro 4. Haven't had any issues.
I would recommend this to a friend - Pros mentioned:Design
Very Sleek
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, very nice, battery life is good too.
I would recommend this to a friend Good Choice for mobile use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse like all the Surface mice before it. Wouldn’t want to use it every day as it’s small, but it’s just right for travel use.
I would recommend this to a friend- Pros mentioned:Design
Great mouse for single device use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this mouse so much, I bought 2! Hate the fact that I had to buy two. Would be so much better if it could be switched between multiple devices. Obviously I could go into device settings and switch bluetooth, but I just have a dedicated mouse for my work and personal computer. At least they're color matched? Otherwise, stays connected, moves smoothly, does what it's supposed to do.
I would recommend this to a friend Good Bluetooth Mouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse to replace my old arc mouse that final stopped working. Having such great luck with my previous mouse I figured I’d give this one a try. So far it’s been good. I’m happy that I can Lou don’t have to plug in a Bluetooth adapter with my mouse. Only complaint I have is sometimes it seems like it goes into hibernation mode while I’m using it. Typically this isn’t a huge deal and doesn’t cause any delay completing my work.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for being a long time fan of Surface Arc Mouse! We're delighted you're loving the long-term quality as well as strong Bluetooth connectivity. Please know if you have any questions or concerns with any of your Microsoft products, our support team is always happy to help! Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Design, Portability
Works really well and doesn't hurt my wrist
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product easy to use and ergonomic dosen't hurt my wrist
I would recommend this to a friend - Pros mentioned:Portability
Fantastic Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Mouse. No bluetooth fob needed to connect with Windows10. Great for travel use
I would recommend this to a friend - Pros mentioned:Size
Surprisingly good mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised with this mouse. I was unsure on getting it but needed a new one for work. With the ability to turn it off by laying it out flat, makes it perfect to fit in a back pack. It did take a day or two to get used to it, as well as making a few adjustments to the speed I am really happy with this purchase.
I would recommend this to a friend - Pros mentioned:Portability, Size
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the small size. Love that it goes flar for easy storage
I would recommend this to a friend Best portable mouse I have every used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is so amazing. I LOVE the way you just push it flat and it shuts off for easy travel. Battery life is fantastic. It's fun to hand the mouse in the flat position and then ask someone what they think it is... then show them it's a mouse, pop it into the arched position and watch the WOW effect!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for raving about us to the community! We're delighted that you love our sleek and portable design. We're glad that you have been having a great experience with your Surface Arc Mouse.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Comfort
Amazing mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse is kind of on the expensive side, but it is my favorite. It is comfortable and feels natural in my hand. I love how responsive it is and how it does not have the mouse wheel but you can still scroll up and down and even side to side. It has a nice feature that you can flatten it and it turns off the mouse and it makes it easy for storage or transporting.
I would recommend this to a friend - Pros mentioned:Overall performance
LOVE THESE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite go to mouse. I have purchased three of these.
I would recommend this to a friend