Customer Ratings & Reviews
- Model:
- CZV-00097/ELG-00001
- |
- SKU:
- 10148508
Customer reviews
Rating 4.6 out of 5 stars with 4400 reviews
(4,400 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refund did not use. not able to understand how to use it
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Rated 1 out of 5 stars
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Weird handling
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son, but use it from time to time. Feels weird to use due to its format. Does not seem anatomic enough. Also precision isn't great. Expected more from a Microsoft mouse.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice look and feel but not confortable to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Its nice and comfortable but..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty comfortable but the mouse freezes up on the screen a lot while I'm working and I have to sometimes turn it off then back on to get it to work again.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendRated 3 out of 5 stars
Flexible Mouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the pink color of the mouse. It is comfortable and pretty solid for being so flexible. It has a good texture and grip on it as well.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Soft Pink
I would recommend this to a friendRated 1 out of 5 stars
Arc Mouse for surface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$60 for the Arc mouse for my surface pro. Bring it home, install the batteries and nothing. Run out and buy new batteries, nothing again! Cant get it to come on to even begin paring it with my surface pro. $60 piece of garbage. Another trip back to the store with a few hours wasted. Think I'll just return it and get the cheaper one and see if it works. So much for a functional design, lol. Definitely don't waste your money buying the more expensive Arc mouse.
This review is from Microsoft - Arc Mouse - Burgundy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out! Before you return Surface Arc Mouse, our team would love to be of assistance in helping you get started. We highly recommend reaching out to our team here: https://support.microsoft.com/en-us/contactus/.
We hope we can help you discover all there is to love about this unique design!
Kindly,
Jessica
Surface Customer Care
Rated 3 out of 5 stars
It could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse, but once you press either side of the buttons, you wont be able to press the next to it at the same time, making useless when you design.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking some time to share your experience with us, we appreciate it. We're happy to hear you are satisfied with the performance of your new Microsoft Arc Mouse. We recommend visiting the following link to our Mouse and Keyboard Center, where we host helpful how-to guides and tutorials on how to map and program the functionality of your new device. Find all you need to personalize your interface, here: https://support.microsoft.com/en-us/topic/mouse-and-keyboard-center-download-f5b10905-7887-eedb-2f1c-d0737a36a3b2
Best,
Brad - Microsoft Customer Care
Rated 1 out of 5 stars
Not as good as old model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as old model. Has issues sometimes connecting to laptop.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I wanted to love it - but it don’t - it’s ok , not the easiest to get use to - sometimes hard to pair - kinda neat how u fold it to turn it on and off but it just feels klunky
This review is from Microsoft - Arc Mouse - Burgundy
I would recommend this to a friendRated 1 out of 5 stars
Faulty product - purchased brand new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box brand new, pulled the battery tab and it never worked. Returned it.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friendRated 2 out of 5 stars
It's....it's fine. It's just...fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fine mouse to use if you're in a bind or travelling and all you have available. However I wouldn't recommend using it as a daily driver because: - Its laggy (bluetooth) - Its not accurate, so if you want to be at a specific part of a youtube video it's "lol hope this works!" - Its button surface is touch-sensitive so you may accidentally scroll when you don't want to - Overall it's just weird to try and grip it. Again, it's fine and I use it as a travel mouse but I use a more traditional kind of mouse when I'm at home.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest experience with the Surface Arc Mouse so far. It seems like you're experiencing some odd issues. It's completely possible that your device needs an update, which is why you are experiencing some lag or accuracy issues. Check out how to troubleshoot and solve these issues here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We hope this helps!
Kind regards,
Jessica
Surface Customer Care
Rated 3 out of 5 stars
Bluetooth Microsoft mouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Sometimes it likes to disconnect and you have to disconnect and reconnect it..if it wasn’t for that I’d give 4-5 stars.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
I would recommend this to a friendRated 3 out of 5 stars
It gets the job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tracking was awful but liked how you just move your finger up and down for scrolling. logitech mouse is more reliable even though it's not bluetooth and much cheaper
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to write us a review, we appreciate honest feedback. If you need help adjusting the tracking on Surface Arc Mouse we recommend checking out this link here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.
Best,
Rebecca
Surface Customer Care
Rated 1 out of 5 stars
Poppy Red stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the Black Microsoft-Arc Touch Mouse before I purchased this Poppy Red Surface mouse. Hands down, I liked the tracking of that one and it never stopped mousing for me. So when I needed to duct tape the battery slide and the bend area I decided to upgrade............... And....... I purchased thie Arc Mouse, Poppy Red in May 2021 and tonight it stopped mousing and could not bring it back. After much wasted time, I had to purchase a new mouse- so I went back to the reliable Black Arc with the duct tape.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 2 out of 5 stars
Unresponsive and delayed scrolling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool aesthetics, but that’s all. Scrolling is very unresponsive and delayed. Would NOT recommend.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Microsoft Arc Mouse. Our team at Microsoft Support may be able to help. We recommend troubleshooting the problem with them here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Hope that helps,
Chuck
Microsoft Customer Care
Rated 3 out of 5 stars
Pricey but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I’ve owned. Rather fragile and will not survive falling to floor.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 3 out of 5 stars
Arch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't care much for design. My hand ened up getting cramps because of the way I had to hold the mouse.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendRated 3 out of 5 stars
Frequently won't connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My SP7 frequently won't recognize and connect to this mouse. Many times, only unpairing and repairing the mouse will allow it to be recognized.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friend






