Customer Ratings & Reviews
- Model:
- CZV-00097/ELG-00001
- |
- SKU:
- 10148508
Customer reviews
Rating 4.6 out of 5 stars with 4400 reviews
(4,400 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Easy to use and takes up no space at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want sure about the curved design, but this missed is great! Bluetooth and easy to carry when I travel.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 4 out of 5 stars
No middle button, good overall mouse.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slim when folded and connects fast. However, there is not middle button.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Do Not Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the mouse for a few months now and I love the design and feel of the mouse. it feels comfortable and the right and left click of the mouse is not an issue for me. I use the mouse for my everyday work 6-10 hours a day. I have owned many Logitech mouse and keyboard in the past so I thought I would try the arc mouse. While I love the piece it self I hate everyday having to trouble shoot it constantly. at the beginning I would just finish my days using my laptop pad because it would disconnect after 4-6 hours of use. I would do all the trouble shooting and it would not connect again for the day. Then finally after the 5th time of changing the power it worked for two days and back to the same issue. Now it is not connecting at all. I disconnected it and tried to connect it again and no luck. it has been 3days now and have not been able to connect it or the time to do more trouble shooting. This is the most expensive mouse I have ever purchased and by far is the worst in connecting and the use I can get from it. I am using my years old from Logitech now. I understand I can provably get it to work eventually but for this price I did not expect this much trouble with it. I am thinking it is also the fact that is Bluetooth that it has so many issue with connectivity. I do not have time to keep trouble shooting it and I don't even know if I can return it or exchange it. I'm going to look if it has warranty to exchange it. I had high hopes for this mouse but it was a BIG disappointment.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We regret to hear that you have been having such difficulty with keeping your Surface Arc Mouse connected to your device. It sounds like you have done some previous troubleshooting, so we think it may be best to contact our support team for further assistance. Sometimes this can easily be solved by simply updating the firmware. Please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.
We are eager to hearing from you so we can assist you with getting your Surface Arc Mouse up and running!
Kind regards,
Jessica
Surface Customer Care
Rated 2 out of 5 stars
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Right clicking is super annoying. You have to very purposefully click far on the right side. 75% of the time it registers as a left click. I would take it back since it was so expensive if I didn't throw the box away! Bought a cheap one that is the old design with 2 buttons and slider in the middle at a quarter of the price of this junk mouse.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
This is a second mouse like this I buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a second mouse like this I buy and I love the shape and quality plus it is easy to flatten and take it with me on a trip.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
I would recommend this to a friendRated 5 out of 5 stars
Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not having a cable all over the desk is a blessing love technology
This review is from Microsoft - Arc Mouse - Burgundy
I would recommend this to a friendRated 2 out of 5 stars
Stopped connecting to Surface Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the mouse, and how easy it is to use and store, but unfortunately, I’ve only had it for about 7 months and it out of nowhere stopped connecting to my Surface Pro 8! I deleted it from my Bluetooth and tried to reinstall it, and it won’t reconnect :( For the price, it definitely should last longer than this! I’m hoping Best Buy or Microsoft can fix the issue.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 3 out of 5 stars
Too small for my hand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that this mouse wasn't more ergonomic. It's designed just small of what would've been a good size for my hand. The shape isn't block, but it feels blocky in my hand: My hand starts to hurt a little after a few minutes of using it. Otherwise, the mouse looks good and it's fun to use. I think I might just gift it to my kids. lol
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 2 out of 5 stars
Its uncomfortable a just feels wrong in my hand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse connected perfectly with my surface book and overall works fine. I, however, cannot get over the fact that it has no real support what so ever. I have to wrap my thumb, index, and pinky around the arc of the mouse, effectively forcing me to constantly grip the mouse, rather than just resting my hand on it. My hand gets tired pretty quickly and while I could possibly get used to it it's too different from literally every other mouse I've ever used. I also got it because I was told it was adjustable when it's not. It only locks to a single, high, arch. Trying to use the mouse in anything else than that and it flattens out and turns off. I read some other reviews and I agree the mouse is stylish and convenient to travel since it lays flat, but to me, it's useless if I can't use it comfortably. Because it does not align with my personal use, I absolutely regret this purchase. That said, it could work for someone else, and that is why I give it a 2.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jennifer,
We appreciate your review. We'll pass along your feedback. You may find that the Microsoft Sculpt Comfort Mouse may be a better design for you.
Have a great one,
Nelson
Microsoft Customer Care
Rated 5 out of 5 stars
Great Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is silky smooth and very easy on the hands. Recommended!
This review is from Microsoft - Arc Mouse - Cobalt Blue
I would recommend this to a friendRated 3 out of 5 stars
Arch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over rated I like how it look but it hard to control
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't tell if I like because it does NOT work!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.
If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.
Kindly,
Jessica
Surface Customer Care
Rated 2 out of 5 stars
Stopped Working After A Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it worked but Bluetooth stopped connecting after a year.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendRated 1 out of 5 stars
eh, not as good as the first gen model.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and it feels better in my hand than I expected but I miss the physical buttons and the scroll wheel does NOT have the same functionality as the original Arch; That annoys me because I can't set my mouse to auto-scroll a page that I'm reading. Also, too frequently, the page I am viewing will scroll slightly up or down arbitrarily on its own as if I touched the mouse even when I haven't. I only bought this one because my old one stopped working one afternoon and it's either impossible to find one for sale or it's listed at an outrageous price. I'm not really satisfied with this one but I am keeping it because it's similar and has the same small footprint as the original Arch.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Alex,
We're truly sorry to hear you've been having some difficulties with your Surface Arc Mouse. Our support team would love to assist you further. At your earliest convenience, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Kindly,
Heather
Surface Customer Care
Rated 5 out of 5 stars
Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, exactly what my grandson wanted you should not require a certain # of characters
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 5 out of 5 stars
Slim and Smooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless, Very comfortable and easy to use. Quiet click for pc.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
A travel mouse that requires a USB-A dongle?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this mouse. It's supposed to be for travel, but it requires you to use a USB-A dongle to connect. It won't pair over Bluetooth without the dongle. This is a fatal flaw. My modern laptop does not even have USB-A ports any more, and would I bring a dongle on a trip just to use my mouse? No way...
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
I would recommend this to a friendRated 1 out of 5 stars
Right click EPIC FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Unstable. Chintzy Construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my original Arc mouse so much that I didn't hesitate to replace it with another after the original finally gave out after several years of constant use. But this mouse is several steps inferior to the original. First, it lacks the solid construction of the original - having a light, plasticky feel compared to the original Arc's more solid construction. But worse is the performance. It has a hard time synching with my Lenovo laptop. I constantly experience jerky motions on the screen, requiring that I turn the mouse off, then restart - only to have the jerkiness return. Very, very frustrating. I've updated my graphics card and tried some other tweaks on my computer, but to no avail. Also, it's way overpriced for what you get. You can get much better products for considerably less money. After only a few months, I'm shopping around for a non-Microsoft mouse to replace this one.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're truly sorry that you've been experiencing some difficulties with your new Surface Arc Mouse. To assist, we recommend starting with this troubleshooting link here: https://support.microsoft.com/en-us/help/4023522.
If you continue to experience the same issues with your Surface Arc Mouse, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Rated 1 out of 5 stars
Scammer… don’t use online store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t take this item. Instead of this product you sent different one( Logitech) I went to explain this to your store your stuff said we don’t care
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friend






