Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 5859104
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Convenient To Travel With
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weird shape and therefore forces you to use an odd grip. I do not use it unless I have to. It is however very easy to travel with because it “folds” flat and turns off at the same time. Not a big fan of it.
I would recommend this to a friendAccurate and comfortable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and is much more comfortable for my hand during a long day of work. I am also very satisfied with the multiple surfaces it still works accurately with as I am always on the go and working from everywhere!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .We love to hear that you're having a great experience with the Arc Mouse when you're on the go!
Best,
Tom
Microsoft Team
Perfect set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the entire set as a gift and it honestly looks great all together! I'm just unsure if having soo many accessories (mouse/keyboard/pen) would be an issue as I'm unsure if they all have their own wireless USB or if they can all just connect to Bluetooth
I would recommend this to a friendGreat mouse, less than great finger resting option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid mouse but the hollow underneath creates for a slightly awkward hold. I personally like to rest my thumb and pinky on the side of the mouse but the design of this device means that there is no mouse body to rest your fingers on.
No, I would not recommend this to a friendnot with the $$$$,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it works sometimes it does. Im not sure if it is just because it needs updating.
No, I would not recommend this to a friendNot for everyone!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the cosmetics look beautiful this mouse did not feel very comfortable in my hand. I have large hands and usually do not have a problem with a standard mouse. I returned this one and purchased the standard wireless Microsoft mouse. I also saved a couple bucks by buying the less expensive model.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for sharing your experience with Surface Arc Mouse. We're sorry to hear Surface Arc Mouse was not a comfortable fit for you, but we're glad you were able to find a different mouse that better suits your needs.
Kindly,
Heather
Surface Customer Care
Nice mouse, needs separate left/right clicks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The folding gimmick of this mouse is great, and to be honest, that's what we purchased it for. Unfortunately, I was planning to use this to game on the go a bit, and it doesn't seem to let you left and right click at the same time. It does connect to your bluetooth enabled PC very quickly though.
No, I would not recommend this to a friendNot sure yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not decided if I like this mouse or not. It does not feel comfortable yet
No, I would not recommend this to a friendWouldn’t choose this color again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The white one has a tendency to get dirty looking quickly.
No, I would not recommend this to a friendExcellent Choice for Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I much prefer this arc mouse to the other version. It automatically pairs with the Surface and I can scroll using the mouse without having the perfectly align my finger like on the original arc mouse. Also, I really like the option to choose different colors.
I would recommend this to a friendUncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and bought the Surface Mouse. More comfort and better price.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback with the community. We're sorry you were not a fan of Surface Arc Mouse, but we are glad you found a great fit with Surface Mouse. Please let us know if there's anything we can do to improve your experience. Our team can be reached here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
underwhelmed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited when I got this mouse. However it is a bit small and the shape feels a bit awkward. As well the scrolling feels a bit weird and not always accurate. For people with smaller hands this mouse may be good but for bigger hands it just feels too small.
No, I would not recommend this to a friendDoes not work as well as my last Microsoft mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I have to push it 3 times to get it to work.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product met the need it was bought to fulfill.
I would recommend this to a friendNot your usual mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is the one using this mouse and he had difficulty with the user motions.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Deb,
We regret to hear about your son's difficulties getting used to the Surface Arc Mouse. Take a look at this guide to better understand the scrolling gestures and how to adjust those settings: https://www.microsoft.com/accessories/en-us/support/how-to/mouse/microsoft-arc-mouse/getstarted. Hope this helps!
Best,
Amanda
Surface Customer Care
Good choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left arc mouse at another home and i don't like using touch pad on lap top so i had to buy one to use for about a month. Same performance as original one that i bought with Surface Pro.
I would recommend this to a friendBetter than expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always thought these mice look so neat, I finally got one a little before Christmas. This mouse lives up to everything I expected. Perfect travel companion and doesn't have to have an adapter.
I would recommend this to a friendtoo expensive for the mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometime got little problem of pairing. buttons hard to click
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Surface Arc Mouse, and we're glad you decided to reach out. We have some great troubleshooting tips on difficulties with pairing your Surface Arc Mouse here: https://support.microsoft.com/en-us/help/4023522.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
Moving around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is sleek and has a good feel to it. The problem i have with is that is freezes up and it won't move. Other than that it alright
No, I would not recommend this to a friendExpected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, but not as comfortable as I was hoping. Using trackpad instead
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you haven't found the Surface Arc Mouse to be comfortable. If we can be of any assistance, feel free to reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Victoria
Surface Customer Care