Customer Ratings & Reviews
- Model:
- CZV-00001
- SKU:
- 5859104
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Surface Arc Bluetooth Mouse's portability and design as major selling points. Many appreciate its comfortable feel, convenient size, and long battery life. However, some customers have expressed concerns about the smoothness of scrolling, the price point, and difficulties with right-clicking functionality.
This summary was generated by AI based on customer reviews.
Unstable. Chintzy Construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my original Arc mouse so much that I didn't hesitate to replace it with another after the original finally gave out after several years of constant use. But this mouse is several steps inferior to the original. First, it lacks the solid construction of the original - having a light, plasticky feel compared to the original Arc's more solid construction. But worse is the performance. It has a hard time synching with my Lenovo laptop. I constantly experience jerky motions on the screen, requiring that I turn the mouse off, then restart - only to have the jerkiness return. Very, very frustrating. I've updated my graphics card and tried some other tweaks on my computer, but to no avail. Also, it's way overpriced for what you get. You can get much better products for considerably less money. After only a few months, I'm shopping around for a non-Microsoft mouse to replace this one.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're truly sorry that you've been experiencing some difficulties with your new Surface Arc Mouse. To assist, we recommend starting with this troubleshooting link here: https://support.microsoft.com/en-us/help/4023522.
If you continue to experience the same issues with your Surface Arc Mouse, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Scammer… don’t use online store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t take this item. Instead of this product you sent different one( Logitech) I went to explain this to your store your stuff said we don’t care
No, I would not recommend this to a friend