Customer Ratings & Reviews
- Model:
- CZV-00065
- SKU:
- 6379967
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and bought the Surface Mouse. More comfort and better price.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback with the community. We're sorry you were not a fan of Surface Arc Mouse, but we are glad you found a great fit with Surface Mouse. Please let us know if there's anything we can do to improve your experience. Our team can be reached here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
Does not work as well as my last Microsoft mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I have to push it 3 times to get it to work.
No, I would not recommend this to a friendunderwhelmed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited when I got this mouse. However it is a bit small and the shape feels a bit awkward. As well the scrolling feels a bit weird and not always accurate. For people with smaller hands this mouse may be good but for bigger hands it just feels too small.
No, I would not recommend this to a friendGood choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left arc mouse at another home and i don't like using touch pad on lap top so i had to buy one to use for about a month. Same performance as original one that i bought with Surface Pro.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product met the need it was bought to fulfill.
I would recommend this to a friendNot your usual mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is the one using this mouse and he had difficulty with the user motions.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Deb,
We regret to hear about your son's difficulties getting used to the Surface Arc Mouse. Take a look at this guide to better understand the scrolling gestures and how to adjust those settings: https://www.microsoft.com/accessories/en-us/support/how-to/mouse/microsoft-arc-mouse/getstarted. Hope this helps!
Best,
Amanda
Surface Customer Care
Better than expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always thought these mice look so neat, I finally got one a little before Christmas. This mouse lives up to everything I expected. Perfect travel companion and doesn't have to have an adapter.
I would recommend this to a friendBest mouse I've used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Surface Arc Mouse is a combination mouse and trackpad. It's smooth, and very useful allowing for both regular mouse operation and swiping the way you would with a trackpad. It feels great in the hand, and it's color matched to Surface laptops.
I would recommend this to a friendMoving around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is sleek and has a good feel to it. The problem i have with is that is freezes up and it won't move. Other than that it alright
No, I would not recommend this to a friendtoo expensive for the mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometime got little problem of pairing. buttons hard to click
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Surface Arc Mouse, and we're glad you decided to reach out. We have some great troubleshooting tips on difficulties with pairing your Surface Arc Mouse here: https://support.microsoft.com/en-us/help/4023522.
We sincerely hope that helps.
Kindly,
Heather
Surface Customer Care
New layout without center strip sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an earlier version of this mouse with a metal strip in the middle. I liked it a lot. The problem with this mouse is that when you mean to click you often get a right click, which is most frustrating. I don’t know why they change the layout of this mouse.
No, I would not recommend this to a friendNice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the shape and portability But quality feels low
I would recommend this to a friendExpected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, but not as comfortable as I was hoping. Using trackpad instead
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you haven't found the Surface Arc Mouse to be comfortable. If we can be of any assistance, feel free to reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Victoria
Surface Customer Care
good mouse but prefer the original
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay mouse. was looking for the original one but tried this one. its bigger than the original one. the rubberized material is also subject to easily getting scuff marks.
No, I would not recommend this to a friendComfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought several of these mice and love them. They take some getting used to but they are comfortable and work well on unusual surfaces such as a bed.
I would recommend this to a friendThe lack of a middle mouse button holds it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully and connects quickly and flawlessly. The use of AAA batteries allows for quick battery swaps instead of having to wait on it to charge. The only drawback is the lack of a middle mouse button. I use many programs that utilize this button, and its loss can be felt.
I would recommend this to a friendGood, Comfortable Feeling Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels comfortable in the hand. Comes in a variety of colors although only two colors were available at the store when I purchased my mouse due to lack of stock Best Buy appears to keep per the salesperson. The only negative is that it does not always connect to the blue tooth and I have to reset it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Sharon,
We're glad that you've been finding the Surface Arc Mouse to be a comfortable fit for your Surface experience. We'd be happy to help you with the occasional connection issues you've run into. Please email our team at [email protected], and we can help get this fixed for you.
Kindly,
Victoria
Surface Customer Care
Hard to use and not Red
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off this is not red. It is more of a burnt orange. I found it difficult to use. scrolling is so hard to do on this mouse. Save your money. Nice concept it didn’t meet my expectations.
No, I would not recommend this to a friendbest portable microsoft mouse yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product from Microsoft. I love the form factor for travel and the ability to scroll vertcally and horizontally (like an Apple Magic mouse but MUCH better) makes this well worth the price. Glad I was able to find one in stock...
I would recommend this to a friendBest non apple mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have a Mac and I changed to Microsoft and I hated the mouse my desktop came with. I definitely missed my Magic Mouse. I upgraded to this mouse and I LOVE it! Love the touch pad and the sensitivity
I would recommend this to a friend