Customer Ratings & Reviews
- Model:
- CZV-00065
- SKU:
- 6379967
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Bad buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for me a couple of times. Then it did not reconnect with my laptop.
No, I would not recommend this to a friendDon't like the design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working one month after purchase. Poor design curve doesn't hold.
No, I would not recommend this to a friendWorst mouse ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 months ago, abruptly stopped working and now past return period. Changed batteries, trouble shoot to no avail. Even prior, was losing Bluetooth constantly (had fresh batteries), shaky mouse tracking. Looks attractive, but performance is an "F".
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your hones experience. We're glad you reached out. We have some tips for you to try to get your Surface Arc Mouse up and running here: https://support.microsoft.com/en-us/help/4023522.
If you should encounter further questions or concerns, our support team is eager to help. Please feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Wireless? Connection-less
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.electronic garbage. dont buy it. Basically only working 10% of the time. The connection is fragile. Auto reconnection does not work at all. Pairng fails from time to time.
No, I would not recommend this to a friendMicrosoft arc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow reaction, not practical, malfunctioning. they don't accept returns!
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the mouse, does not connect like it's supposed to, when it does connect it won't open or close anything I click on.
No, I would not recommend this to a friendOnly looks good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The click is too firm, no comfortable at all. It's only good for travel and occasional use.
No, I would not recommend this to a friendNot ergonomic. Cumbersome.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome, functions poorly. Easy to connect, difficult to use.
No, I would not recommend this to a friendmouse arrived non-functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse arrived non-functional. I need a "return merchandise authorization" or RMA.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth will not stay connected it keeps dropping. my computer said that it's connected but not showing the pointer or anything.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're encountering connectivity difficulties with your Arc Mouse. We'd like to try and figure out whats happening with your Arc Mouse. We recommend looking at this Bluetooth disconnection trouble shooting link here: https://support.microsoft.com/en-us/help/4034571.
If you continue experiencing difficulties, please feel free to reach out to our support team. They are ready and available to help: https://aka.ms/AA4rbq6.
Kindly,
Rebecca
Microsoft Customer Care
Not durable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is just fancy and not durable. Mine packed up in less than a year.
No, I would not recommend this to a friendBluetooth not working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective and Bluetooth was not getting switch on so I returned the product
No, I would not recommend this to a friendNot Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst possible mouse you could buy. Not sturdy and hurts to use.
No, I would not recommend this to a frienddoesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would never sync and doesn't work. $30 bucks down the drain. bummer
No, I would not recommend this to a friendDon't Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple of these. This one worked one day, I returned it and went somewhere else
No, I would not recommend this to a friendconnection keeps going off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this super excited and then it works only for a few weeks and now it doesn't even work. not
No, I would not recommend this to a friendNice try
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this . Returned it for the traditional apple mouse.
No, I would not recommend this to a friendWASTED money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse never worked out of the box. It did not turn on.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item Never worked after 3 sets of batteries installed Very disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear you have had a difficult time setting up your new Microsoft Arc Mouse, and appreciate you taking the time to outline your experience. We recommend visiting the following link, where we host all of the latest troubleshooting techniques and helpful how-to guides to assist with any issues you may be encountering. Find all you need to know to get up and running, here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this mouse it is light, slim and best of all it works great.
I would recommend this to a friend