Customer Ratings & Reviews
- Model:
- CZV-00075
- SKU:
- 6379971
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable. I returned this mouse back to the store
No, I would not recommend this to a friendNot the best fit for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was most like just not a fit or match for me, I did return this item and purchase another mouse
No, I would not recommend this to a friendvery expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked ok but just hit comfortable and very expensive. better if with an inexpensive bluetooth mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest review of the Surface Arc Mouse. We're sorry to hear that you are unhappy with the pricing. We are always striving to bring value to our customers in the devices that help them achieve more. We appreciate you giving the Surface Arc Mouse a try.
Kind regards,
Jessica
Surface Customer Care
Poor Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Arc Mouse. Using Logitech mouse instead. Much more responsive that the Arc Mouse.
No, I would not recommend this to a friendUnnatural feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unnatural feel, no back button. Not as flexible as it looks in the pictures.
No, I would not recommend this to a friendawkward
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely awkward. No wheel for scrolling. Just uncomfortable.
No, I would not recommend this to a friendCute but there are better mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-responsive. Had to return and exchange for different mouse.
No, I would not recommend this to a friendnope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super jumpy, didn't like it at all. took it back!!
No, I would not recommend this to a friend2 thumbs down!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually returned this product. The software doesn’t recognize the mouse. Without it you can’t change the volume or calibration. This is a known problem by Microsoft and no fix.
No, I would not recommend this to a friendGreat look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personally don’t like the shape is uncomfortable for me
No, I would not recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I barely use it because of the odd size creating a not so easy carry along
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback. Have you tried the unique fold-flat feature of Surface Arc Mouse? This design conveniently stores flat so you can fit in your bag or pocket without any annoying mouse bulge. We hope this helps! Let us know if you have any questions: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Good, sometimes looses connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bending of the mouse sometimes unwired connection to the laptop.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out, we apologize you are having some connection issues with your Surface Arc Mouse. Hopefully we can chime in with some helpful insight for you to get back up and running!
The Surface Arc Mouse was designed to snap into a curved position for use. Once the mouse is in this position, it should turn on and connect to your device automatically (assuming you have already established a connection previously.)
When you are done using your mouse, it snaps and folds flat for storage or transport. When it is in this position it is normal that it disconnects from your device, and powers off.
We hope this helps clarify. However, if you still feel like you are experiencing unusual connectivity issues, our support team is always happy to help you as well. Please feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
We hope to get your device in tip-top shape in no time!
Kind regards,
Jessica
Surface Customer Care
Bad buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for me a couple of times. Then it did not reconnect with my laptop.
No, I would not recommend this to a friendDon't like the design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working one month after purchase. Poor design curve doesn't hold.
No, I would not recommend this to a friendWorst mouse ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 months ago, abruptly stopped working and now past return period. Changed batteries, trouble shoot to no avail. Even prior, was losing Bluetooth constantly (had fresh batteries), shaky mouse tracking. Looks attractive, but performance is an "F".
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your hones experience. We're glad you reached out. We have some tips for you to try to get your Surface Arc Mouse up and running here: https://support.microsoft.com/en-us/help/4023522.
If you should encounter further questions or concerns, our support team is eager to help. Please feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Wireless? Connection-less
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.electronic garbage. dont buy it. Basically only working 10% of the time. The connection is fragile. Auto reconnection does not work at all. Pairng fails from time to time.
No, I would not recommend this to a friendMicrosoft arc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow reaction, not practical, malfunctioning. they don't accept returns!
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the mouse, does not connect like it's supposed to, when it does connect it won't open or close anything I click on.
No, I would not recommend this to a friendOnly looks good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The click is too firm, no comfortable at all. It's only good for travel and occasional use.
No, I would not recommend this to a friendNot ergonomic. Cumbersome.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome, functions poorly. Easy to connect, difficult to use.
No, I would not recommend this to a friend