Customer Ratings & Reviews

Simply to use and great quality. I love my computer.

Need more directions, would really appreciate a pamphlet to help

Love it. Great laptop. Use it everyday. Love it. .

It's a great product for the average user. No complaints. I decided to upgrade because I needed a little more power and a dedicated graphic card for graphic design stuff. Otherwise if you don't do graphics, video or 3d modeling you should be happy with this one.

Excellent for an Engineer for Office and Travelling

I have many laptops but this one is so much better.

The Surface Book 2 is really an amazing machine! Well worth the investment if you use your computer for more than surfing the web. Break free of the desk and desk top with all the computing power you need for 95% of what you do. Just buy it, you’ll feel guilty for spending the money, but only till you start to use it and realize you should have done this sooner. File and photos are handled easily, Microsoft One Drive cloud service is a great built in feature that you will come to love quickly, if you haven’t been using the cloud for your current work files. Then hook up a WD my book drive to permanently store all your files. It handles photoshop cs6 just fine for small quick projects, but it’s a little hard to use for anything a little more involved without a mouse and more screen real estate. Making small video clips for you tube is a little awkward, but not to bad. I started with a Surface Pro and wanted a little more screen and laptop ability and this is perfect. Actually having both the SP i5 8g and this SB i5 8g is a great combo for work if the budget allows. I think I would recommend the Surface Book 2 over the Pro if you had to choose, it just has a couple more features that make it a little more useful. And the larger screen is nice to have. I have been using the SP for 6 weeks and SB for about a month, and they have been flawless. The screens are amazing and both keyboards feel really good to type on. They both fit their purpose perfectly. Coming from only a desk top and an Android tablet, this is the perfect marriage of mobile, speed, size, and Windows. In fact, while dealing with my vendors, its hard watching someone fire up a $500 HP laptop waiting for it to wake up, then trying to open a pdf I emailed them, and I’m sitting there, like we just wasted 5 mins for nothing, and then for some reason the pfd still can’t open… ahhh I’m thinking please buy a SB before I come back! It might feel a little small in the store when your shopping for the SP12.5 or SB13.5’’ but once you start to use it and the trackpad, it’s really just right, it keeps you focused on the current task and I think actually made my computing faster then my old giant 27’’ monitor with windows open all over the place. The screen looks great and for some reason is really easy on the eyes, even when your doing long stents on the Surfaces. Detaching the screen has come in handy several times, and the cool factor of your whole i5 computer 13.5’’ tablet, in your hands weighing almost nothing is nice. And the thirty dollar pens work great with both, no need to spend a hondo on one. You will also come to love One Note and 3d Paint for getting work done. I am surprised at all I have been missing with only a desktop from Win10, amazing features that make you more productive. These devices have really helped me and my company and that’s why I have written these reviews. If they last 4-5 years then the value will be great. The SB has a little bit of the “coil whine” sometimes when your sitting in a “perfectly” quite room, but you really cant fault it as a negative. Battery life on the SP is really really good, after all day tasks still 30% left! The battery on the SBook2 seams ok. With the extra battery capacity and only a little larger screen it really seams like it should last a lot longer. I unplug from 100% full and a hour latter I’m down to 70%, then I drop about 20% an hour, surfing the web and typing word docs. I would also recommend an Anker USB network adaptor, not so much for speed but to keep GB’s of radio radiation from your body. Over the course of a month I racked up 30gb of wifi data on my SP, and that’s sitting right over mommy and daddy parts while its transmitting. After an hour of syncing photos holding my Surface Pro my one hand actually was a little tingly. Just a fyi.

I was so happy when I got this computer. The quality of the design and all the feature had me excited. All the reviews from YouTube and CNET were great,but nothing about UI being slow. From all aspects, the computer is super slow from opening the internet, apps, and downloads are all slow. The lagging of simple task is so disappointing and crazy for this price. I will be returning this product so make sure you research this problem for yourself before buying!

I love this computer but no matter where I go the charger only works on certain outlets. Will be going back to the store to replace.

I love this laptop but the Internet so freaking slow and takes up the whole Internet because when its on, no other devices work on the internet.

I'm sure its a good computer. I just couldn't get used to it not being an Apple. Ended up returning it.

One month of using this laptop, great combo laptop and tablet but purchase experience was awful,

Product is good so far. Purchased for school and has been efficient so far.

Returned this product and bought a tablet from best buy.

I have had this laptop for less than 2 years and it has just died. I brought it to Geek Squad only to be told that they cannot be fixed...they can't even be opened. I have since done a lot of research only to find that this is a very common issue with the model and yet no one shared that with customers. I would have liked to have known that it is impossible to repair for any reason prior to me purchasing a $1200+ machine. Do Not Buy This or any Surface!

Fine laptop, and being able to switch to tablet mode is great, but the surface book 2 is plagued with battery issues. On top of that, the thing is virtually unserviceable.

This is my second Surface device and it replaced a long running Surface tablet that died suddenly last Spring. Up until this morning barely 7 months after bringing it home the cameras suddenly failed. A log on to Microsoft support (twice) failed to cure the problem and now they are telling me to try and restore the factory image and they hope that will fix it. I was a huge supporter of the Surface Book and now regretfully had recommended it to my friends. I also wonder what will fail next as I have little faith in the hardware . Save your money and spend half what these cost if they are only going to fail on you

I bought this Surface at the Gaithersburg store and paid for all the requested "services". I had to make an appointment to drop it and to pick it up. Unfortunately i did not use it until the COVID 19 problem started so it was hard to call again and get an appointment. Trying to get and appointment is a joke. There are no appointments!! Obviously, the "service" was not perform right. There is only one Geek Squad technician i trust and they would not let me talk to him. So now i am stuck with trying to get help online. What a joke!

Can't get email to work and none of the apps in the app store have a download/install button. Support can't get to work either. Soooooo I'm not too happy with this $1500 laptop.

This 2-in-1 laptop meets all of its specifications and advertising claims with a high degree of workmanship. This earns it 4 stars. As a potential buyer, I believe you can look at the advertising copy and draw a conclusion that will be supported by your experience when you see and use the laptop. FYI: Earning 5 stars is not easy. To earn 5 stars, a product must deliver value and features in excess of what one should expect. At the price point of the Surface Book 2, that did not happen. Having said that, there is plenty to know that isn't specified. I will try to add some knowledge, at least about the 13.5 inch, basic model that I bought. 1. Get the 256 GB memory. I bought the 128, cause I was told an I7 processor was bundled with 256. That isn't true, BestBuy, so I recommend the I5 with 256 GB. 2. The claimed battery life of 17 hours is with the tablet attached to the keyboard. Tablet and keyboard have separate batteries. Battery life is 4.5 hours (claimed) with tablet detached from keyboard. It may be less in practice. Be sure to use the low battery settings as soon as you detach the tablet, so you extend battery life. Microsoft: Add some more battery to the tablet. 3. The tablet weighs 1.6 lbs. That is 0.1 lb. less than the Pro model, and with a larger screen. While that is impressive, it translates to short battery life on tablet mode. 4. The squared off edges of the tablet make it uncomfortable to hold. Rounded edges are usually standard on tablets. 5. The touchscreen works as good as any I've ever used, including Apple. The image quality is as good as Apple Retina. 6. The wireless favors 2.4 GHz, even when a 5 GHz signal is available with a 3X faster speed link. That may be because 5 GHz is always weaker than 2.4 GHz, unless you stand under the access point. I set the wireless adapter to 5 GHz only, and tripled my speed. I am not happy with this workaround, because 5 GHz is often not available. Microsoft: Work on this issue! 7. Recharge of the batteries is slow. The supplied brick is 44 W, and that is weak for a laptop. A 60 W charger would be much faster, at least up to 80% charge. 8. Microsoft has not written a user manual for this 2-in-1. Come on guys! Write a user manual. You can add it to the image for $0.00.