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Customer Ratings & Reviews

Your price for this item is $1,274.99
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The comparable value price is $1,499.00

Customer reviews

Rating 4.7 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the Surface Book 2's ease of use, battery life, and lightweight design. Many appreciate its performance and the versatility offered by the tablet mode and screen size. While some find the price to be high, other criticisms focus on occasional heat issues and the hinge design. Overall, the positive feedback on usability and performance outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 539 reviews
  • Rated 5 out of 5 stars

    Perfect for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use it as a tablet or a laptop. It's great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love the new laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the flexibility & ease of using this 2-in-1 laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughter, a full time college student. She has used it for over a year and absolutely loves it. Her coursework was very heavy as she completed her Associates Degree in one year. I highly recommend this and will be buying another one for my next daughter headed to college.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best laptop out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what a great laptop, super fast also lots of memory

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. Easy to use. Worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. portable and exactly what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a real estate agent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how you can separate the monitor from the keayboard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great multifunction computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after using the computer for about a month for personal use, it has been great. Like being able to separate and use as a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This is a perfect design laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for adobe projects. Love it!!! It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. Compact and best laptop ever purchased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for beginners

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with quality and how easy to follow

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my surface book 2! So easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Convent. Keyboard detaches if you want to use as a tablet. Good speed and high quality resolution

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versatile Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item for grad school and am pretty pleased with it. The removable tablet function is amazing, and the ability to touch/draw/scroll on the monitor in addition to using the mouse helps me work in any way that suits me (especially useful in confined spaces). My only critique is that the processing occasionally lags, which can be a little annoying when you’re trying to highlight a number of fields. However, the responsiveness and detail available with the pen is phenomenal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter in college who is art inclined. She uses it constantly for homework and doing digital art. The flexible form factor and hardy build make this a great tool. The cost is definitely in the premium category, but is well worth the expenditure, if one will use it as a laptop and a tablet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No-frills functionality w/ clean design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After playing around with it for a month, I can comfortably say it's met my expectations. The touch controls are very user-friendly and the devices versatile configuration allows me to work comfortably in different environments. However, I bought this laptop to help facilitate my work as a freelancer by allowing me to run software designed for Windows. I've had some difficulty downloading and running authorized free trials for a few programs and for that reason I give it 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm total in love with the easy of detachment. The 2-in-1 feature is wonderful. If anything I would suggest if you plan to use this for multiple applications to get a higher memory. It works wonderful for my purpose. It is high priced for this type of laptop but still a lovely device, nonetheless.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving a fantastic review for Surface Book 2! The versatility of Surface Book 2 is one of our favorite features as well. Thanks again for leaving your feedback for the community, and we hope you continue to enjoy your new Surface.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for graphics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter will be using it for college. So far it is fulfilling all of her needs as a first year student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing as both tablet and laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my Surface Pro 4. This laptop is beautifully built and engineered. Everything works flawlessly and Windows 10 is getting better as well. The pen experience with this is so much better than my old version. Overall, this machine has to be one of the best Windows laptops out there.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Ric,

      Thanks for the wonderful review! We're happy to see that you are still part of the Surface family. We always strive to make devices that empower our users to achieve more, and it looks like you are well on your way. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Cons mentioned:
    Hinge

    Rated 2 out of 5 stars

    As 10cc would say, Art for Art's sake.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptablet tries really hard to be everything I need, but misses the mark tripping over itself doing so. The tablet is HEAVY, and as such has almost no battery life. If you want it to be a 10 hour device you'll have to be connected to the base. It stands apart from it's ancestors by having a USB-C connection, and both the Surface Laptop, and my "new" Surface Pro 6 are both stuck in George Orwell's 1984 with the proprietary magnetic charger. The screen quality is amazing, but anything less would not be what Surface is becoming known for. The keyboard/battery is very good, crisp, and responsive, plus it gives you additional ports. The hinge is slightly wobbly, but show me a tablet that is not. The total weight and poor battery life are why I took it back, but that is not to suggest this is not the perfect answer for many users out there. When I returned it I got the Surface Pro 6, so that says something about the product line, especially from a Samsung guy who has had ever Samsung Tablet (but will never own another after the Tab s5e fiasco.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Randy,

      Thanks for leaving your honest feedback about Surface Book 2. We're sorry to hear you had some issues with your Surface, but we're honored you decided to give us a second chance and picked up Surface Pro 6. We sincerely hope your time with Surface Pro 6 is an improvement than your experience before. Should you ever need anything, our team is available 24/7 and can be reached here: https://aka.ms/AA4rbq6.

      Kindly,

      Heather
      Surface Customer Care Microsoft