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Customer Ratings & Reviews

Your price for this item is $1,274.99
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The comparable value price is $1,499.00

Customer reviews

Rating 4.7 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the Surface Book 2's ease of use, battery life, and lightweight design. Many appreciate its performance and the versatility offered by the tablet mode and screen size. While some find the price to be high, other criticisms focus on occasional heat issues and the hinge design. Overall, the positive feedback on usability and performance outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 539 reviews
  • Rated 5 out of 5 stars

    Fast, user friendly. Great computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop. Went from a Vista operating system to Windows 10. Was a little nervous but this computer is so user friendly. Very fast loading. Love the ability to use multiple ways. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for college

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a year ago for a college bound daughter. After a year, it still runs great, we've had no issues at all. It's got great memory so she can multitask, and there's plenty of storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    versatile and fun to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love with my new computer. The only sincere problem is the keyboard lighting - it's nearly impossible to see the keys in daylight because the backlight of the letters is white.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My mother in laws computer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my mother in law and she cant stop raving about it. It does all of the photo/video editing in a flash and is light speeds faster than her previous apple air.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High quality PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC is for those purchasers who do no gaming and limited video streaming. It is very slim and has an i5 CPU, 8 GB RAM and 256 GB SSD. Applications like Microsoft Office 365, Internet surfing, Adobe Acrobat, and photo editing work great. For other applications get an i7, 16 or 32 GB RAM, and a minimum 512 GB SSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coolest laptop ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great. Super fast. Easy screen disconnect. Only problem at all is that the screen doesn't last more then a half hour or so after being disconnected. But I can click it on backward too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Surface Pro before and was happy to upgrade to a better keyboard and more substantial machine. Altho I haven't used it long, I'm pleased and look forward to what the future holds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I’m using this stand because suggested by Virtual Business Square for using Round-Off. They was right also this time. Excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great iteam my son is just loving it fast and not so easy but he's getting there thank you customer service was impeccable .makes me feel comfortable with my purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for both applications

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great for multiple uses takes a little bit to get set up. the tablet only disconnects when its powered on. Great picture quality got it for photo editing works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So many great features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for any college student. It has so many features and functions so I highly recommend searching for videos on how to get full use of these great features.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks so much for leaving a review! We're absolutely thrilled to hear your new Surface Book 2 is working splendidly as your college buddy! To help you get to know your new Surface, we highly recommend downloading the Surface App which you can do here: https://aka.ms/AA4rbrj. We also have a great link on all the different features of Surface Book 2 here: https://support.microsoft.com/en-us/help/4023444.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop purchase and I must say it the best choice that I made. It works great and feels great as well. The screen and view are amazing and easy to handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does exactly what it needs to do.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson, who is majoring in Graphic Design. He absolutely loves it. I don't have any specifics, but he says it does exactly what he needs it to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall, amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was previously a Mac user and branched out. Really love this laptop - my only regret is that I didn't get one with more memory. Love the touchscreen and removable monitor/tablet option. For real estate, it's great for presentations. The Best Buy sales staff were incredibly helpful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing! We're delighted to hear you decided to give Surface Book 2 a try! If you'd like to add some additional storage to your Surface Book 2, such as a SD card or utilize your OneDrive storage, we have a great resource to check out here: https://aka.ms/AA4rbqn.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best laptop tablet combination

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a 2in1 laptop you must go for it. Use it as a tablet or laptop it performers well. Microsoft should have updated the process to 10th generation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our son....He has had nothing but good words for this laptop. It was unfortunate that his other one died but glad we replaced with Surface Book!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased several Surfaces for our field staff! They all like that they can use them like a tablet or like a computer! They have been very useful in our business!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear your field staff are loving the 2-in-1 capabilities of Surface Book 2! Make sure they check out all the different ways they can use Surface Book 2 using this link here: https://aka.ms/AA4rbrk.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing, perfect for college.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface book, its a very nice machine. I only wish it had a fingerprint scanner in addition to the face scan to log in, but im totally cool with either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great laptop and table in one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has done it again with this hybrid of a laptop fused with a detachable screen . The display is sharp n colorful the sound system is great. I’m happy with the overall design n functionality can’t wait for the upgraded version of the surface book...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly satisfied

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for work. Mostly satisfied with the product. Love the screen and the fact that the screen can be separated and used as a tablet. Have a little problem with the Bluetooth connection, but overall a good buy.

    I would recommend this to a friend