Customer Ratings & Reviews
- Model:
- PGU-00001
- SKU:
- 6333202
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Surface Book 2's ease of use, battery life, and lightweight design. Many appreciate its performance and the versatility offered by the tablet mode and screen size. While some find the price to be high, other criticisms focus on occasional heat issues and the hinge design. Overall, the positive feedback on usability and performance outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Love this thing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. But I am worried about how quickly the battery drained. I tweaked settings and it's better now but it's still not great.
I would recommend this to a friendGood Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good premium laptop. I love the touchscreen and bought the pen accessory as well. I haven't had a problem with it. I do wish it had an HDMI port however.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi John,
We're pleased to hear you've been enjoying the beautiful 13.5" PixelSense Display of your Surface Book 2, and that you decided to get Surface Pen as well! If you're looking for an easy way to connect your Surface Book 2 with an HDMI display or projector, we recommend checking out a Surface USB-C to HDMI Adapter here: https://www.bestbuy.com/site/microsoft-usb-c-to-hdmi-external-video-adapter-black/6155222.p?skuId=6155222.
Cheers,
Heather
Surface Customer Care
The perfect device for the business professional!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device! Easy, compact, light weight for travel. One stop shop for all you need it to do. Throw away your old time laptops and get one of these!
I would recommend this to a friendQuick, light, amazing convertible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to work from home in the pandemic. It was worked flawlessly connecting remotely. Live the functionality and large tablet perspective.
I would recommend this to a friendSuper great computer for college students
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is great for college students. It feels like a mac but has better capabilities and you can write on it. Combines the use of a mac and an I pad.
I would recommend this to a friendSleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the surface book 2 because of how much I liked my husband's original surface book. It is really sleek and works well. No complaints.
I would recommend this to a friendVery helpful for college
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to remove the screen and write is extremely helpful when having to take notes for college. Especially when you have to write on a PowerPoint
I would recommend this to a friendPretty useful system!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for graphic design purposes and it works well with the online suite. Does a nice job and haven’t run into any issues with it.
I would recommend this to a friendGreat computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my son who is starting college and he loves it. He can use it as a computer or an "ipad" with touch screen and all the new technology.
I would recommend this to a friendGreat laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife earned a college degree with this. Uses it constantly and also helped with zoom meetings during the pandemic.
I would recommend this to a friendReally nice computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this computer but it was between this and the iPad Pro I went with the iPad Pro instead this is a great computer not so good as a tablet though
I would recommend this to a friend- Pros mentioned:Speed
Love the laptop USB port acting up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is perfect it’s fast and world. Only thing Is the USB port. When i plug my iPhone charger in it starts charging and stops super fast.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're pleased to hear you've been enjoying your new Surface Book 2! In regards to the difficulties you've been having with charging your phone via the USB port on your Surface we recommend trying the USB port on the power supply that came with your Surface Book 2 to see if that gives you a more solid charge.
If you continue to have issues charging your phone with your Surface Book 2 or power supply, please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.
Best,
Heather
Surface Customer Care
Laptop is awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is awesome and it works great for your everyday stuff like internet and watching YouTube videos.
I would recommend this to a friendthe surface book 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.although I like most of the features I found the mouse pad somewhat distracting as it is sometimes to sensitive and some times not enough so I bought a seperate wireless mouse I also seem to keep hitting the m instead of the spacebar
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop. I recommend getting one with more space available if you’re using it for school/work. Amazing laptop
I would recommend this to a friendDon't buy at Best buy with Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and the three year warranty for my son starting college. Warranty was $ 300.00+ dollars. A month later it started freezing up. I got the run around on returning or repairing it. They said they would have to send out and it would take 2-3 weeks. Not great for a college student. Finally they said they would replace but it would consume my warranty in full. EVEN though it was under manufactures warranty! I had to purchase another $ 300.00+ warranty for the replacement. This was never discussed when I purchased. Apparently they do not work on these computers. Don't buy here and don't waste your money on the warranty! Very disappointed with Best Buy over this!
No, I would not recommend this to a friendsurface book 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for school. My son is starting online school and it is very easy to use and durable. He can take it with him on the go to do homework.
I would recommend this to a friendBought for colleges students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 trips to Best Buy learn everything we could to make the best decision on a laptop for our son entering college we chose this laptop
I would recommend this to a friendExcellent and Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft surface Book is excellent for school work with the ability to draw notes on the screen and detach the keyboard into a tablet.
No, I would not recommend this to a friendGood replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good replacement for my old computer. The touch pad was going out on my old computer. This touch pad works really well.
I would recommend this to a friend