Customer Ratings & Reviews
- Model:
- HNL-00001
- |
- SKU:
- 6145606
Customer reviews
Rating 4.6 out of 5 stars with 353 reviews
(353 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good quality, but buy a PC at that price.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this powerhouse, great programming computer, and good for editing. The pen is a must have! Honestly if I didn’t need a portable computer I would’ve rather had a desktop.
I would recommend this to a friendRated 5 out of 5 stars
Best windows machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft knew what they were going for with this 2 in 1. It is expensive you won’t regret the power it can handle. Moderate gaming settings, and surface pen and dial support for drawing it’s a no brainer.
I would recommend this to a friendRated 4 out of 5 stars
Bought for my wife and she loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason it’s not 5 stars is we were pretty much forced to buy the highest end model just because I wanted to make sure she had enough RAM and decent storage. Only thing Best Buy could do was order it. 16GB of RAM is not far off from requirements and all they had were 8GB models.
I would recommend this to a friendRated 4 out of 5 stars
Outstanding for almost any purpose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this product. This is the 2nd Surface Book 2 I've purchased for the family. Both are amazing with no problems. I purchased accessories in order to connect multiple HDMI monitors. That is actually my only complaint... the price of the accessories.
I would recommend this to a friendRated 4 out of 5 stars
Amazing computer, one big flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, powerful laptop, only complaint is that there's no fan in the tablet when it's detached, and it gets really hot to the touch and it's hard to work with. In my opinion, worth upgrading to the 15" that has the fan in the tablet.
I would recommend this to a friendRated 5 out of 5 stars
Does way more than I thought it could.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is great for school, taking notes, playing any game out there from my experience, and it does it all well. I am very much impressed with this laptop/tablet and will definately buy again in the future.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tristen,
Thanks for letting us know how much you're loving your new Surface Book 2! We're delighted that this has been the perfect all-in-one machine for all your needs. From work to play, the Surface Book 2 takes care of it all with impressive battery life, and powerful performance. We appreciate you sharing your kind words!
Cheers,
Jessica
Surface Customer Care
Rated 5 out of 5 stars
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic unit with ample memory and a beautiful screen. It doubled as a nice TV while we traveled to Europe and wanted to play Netflix because of poor channel selections in our hotel.
I would recommend this to a friendRated 5 out of 5 stars
A computer for high school, college, and beyond
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is perfect for my daughter who is in high school and is also a great artist. She can get all her school work done using it, then use it work on creative design for here art work...it's perfect!
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little machine is a heck of an upgrade from my old laptop. It's quick, sleek, light, and does everything I want. I love being able to switch from laptop to tablet mode. I highly recommend.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works far better than expected. I DO wish that they made the change to the visual input a little more obvious in the advertising. That's not a big deal, however, if even a deal at all.
I would recommend this to a friendRated 5 out of 5 stars
My dream lap top
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing overall laptop Honestly I have not even used it to it’s fullest but no doubt it will be able to handle anything you use it for Great screen, if you are into pictures, videos in 4K
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the wonderful review! We're thrilled to hear you're loving the 13.5" PixelSense Display of your new Surface Book 2! We agree that Surface Book 2 can handle anything you need it for, from work to streaming to gaming, it can do it all.
Glad to have you apart of the Surface family!
Cheers,
Heather
Surface Customer Care
Rated 5 out of 5 stars
Excellent Powerhouse and Good Battery life At A Go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy! Excellent Powerhouse with good battery life at a good price. Setup is superb. Geek Squad did a professional job with helping get use to system, showed me great tips!!
I would recommend this to a friendRated 4 out of 5 stars
A fantastic, powerful machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very happy with the surface book 2. However, it is a bit heavier than I would like and may be a bit too powerful for my needs. But if you want a serious machine that has both work and gaming capability it is, overall, an outstanding computer. I do recommend it.
I would recommend this to a friendRated 4 out of 5 stars
Great laptop for note taking and studying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has made note taking and studying for my anatomy class 5 times easier. The price is a bit high for most college budgets but it is worth saving up for. Did not give 5 stars because it is a bit heavy and not as easy to maneuver as other laptops.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to let us know what you think of your Surface Book 2. We greatly appreciate your feedback since we are always trying to innovate to give our customers the best experience. We're glad that your Surface Book has been the perfect fit for school with it's seamless ability to take notes.
Best,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Good laptop but pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have a yoga and it’s more lightweight than the surface. I like the detachable tablet, it’s just kind of clunky and not as lightweight as it could be. I wish it came in the Matt black like the other surface tablets do.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop and perfect size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this laptop for a few months now and it feels great to navigate. I would definitely recommend the 13'' as the 15'' is a bit too big to be used as a tablet.
I would recommend this to a friendRated 5 out of 5 stars
Love this computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went looking for a new lap top computer and talked about the surface pro with sales person. Ending up buying it and really like it, it is a Great product
I would recommend this to a friendRated 5 out of 5 stars
Surface book
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchase I have made. The laptop is really good for people who like windows. Build quality is very close to MacBooks
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I got home and opened the box it was ten minutes and it was up to speed and fully functional. I found the Surface Pro fast, sleek, flexible and easy to set up and use!
I would recommend this to a friendRated 4 out of 5 stars
Reliable, works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for 7 months now. No problems. Does everything it is supposed to. I like that the screen portion is more durable than others of this size. Sound is pretty decent considering the size. Battery life has ranged from 4-6 hrs.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for leaving us a great review! We're thrilled you're liking your new device! The Surface Book 2 has the ability to run for up to 17 hours depending on your settings. To make the most of your battery life, try optimizing your battery settings by following our tips here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.
We hope this helps make your Surface experience even more incredible!
Kindly,
Jessica
Surface Customer Care













