Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Silver.
  • Angle. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Left. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Silver.
  • Alt View 1. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 3. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 4. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 7. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 10. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 11. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 12. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Alt View 13. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD.
  • Microsoft Surface Book 2 - Overview video 0 minutes 30 seconds
  • 360-Degree View of Surface Book 2 video 0 minutes 01 seconds
  • The Power of Pen and Windows Ink video 0 minutes 30 seconds

Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Silver

Model:
HNL-00001
SKU:
6145606
Highly rated by customers for:
Your price for this item is $2,124.99
Clearance
The comparable value price is $2,499.00

Customer reviews

Rating 4.6 out of 5 stars with 353 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 353 reviews

  • Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, very strong, it can easily run with the pc games. :))

    I would recommend this to a friend

  • Great computer, reliable.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a computer that I can count on. The service is over the top.

    I would recommend this to a friend

  • Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop performs great for what it's intended to be used for.

    I would recommend this to a friend

  • Nothing Extraordinary

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it’s job, the battery lasts too little, it freezes from time to time, I had to restore it twice already

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for giving the Surface Book 2 a try! We are thrilled to offer top-notch devices that not only get the job done, but exceed expectations. We're sorry you feel that your battery isn't lasting the way it should. We have some handy ways to optimize your device so your battery can last longer. Check them out here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      In addition, we apologize that Windows doesn't seem to be responding every once in a while, and we'd like to help you solve this issue. From what you have explained, it sounds like you may be due for an update. To troubleshoot, please visit us here: https://support.microsoft.com/en-us/help/4023542/surface-windows-stops-responding-on-surface.

      A combination of these simple tools commonly fixes these performance issues. However, if you should experience any further problems with your device, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has the smaller version and this is great! Highly recommend

    I would recommend this to a friend

  • Powerful and lightweight

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect workstation for power users on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Nice laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice laptop but for the price should be expected

    No, I would not recommend this to a friend

  • Love having a good light weight laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed this easy to work with. Love the long battery life.

    I would recommend this to a friend

  • high quality product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality with speed performance & nice screen resolution. Overall better value vs Mac.

    I would recommend this to a friend

  • Great device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful pc. We’ve had no issues and works great.

    I would recommend this to a friend

  • Good quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and very versatile............

    I would recommend this to a friend

  • Great for running a small business

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and easy to use. Connects great with monitor.

    I would recommend this to a friend

  • Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has met all expectations. Screen sizebhas worked well.

    I would recommend this to a friend

  • Does what it says

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems set up on works domain and is running well!

    I would recommend this to a friend

  • Great computer for video editing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic computer for content creation and editing

    I would recommend this to a friend

  • awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop with a tablet option. Very convenient!

    I would recommend this to a friend

  • Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a good competition to Apple's product.

    I would recommend this to a friend

  • Good but expensive

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a good purchase. Works great and meet the expectations.

    I would recommend this to a friend

  • Nice portable laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft looks like did a nice and useful device.

    I would recommend this to a friend

  • Good for college

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for schoolwork but the battery life could be better.

    I would recommend this to a friend
Page 16, Showing 301-320 of 353 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.