Customer Ratings & Reviews
- Model:
- HNL-00001
- |
- SKU:
- 6145606
Customer reviews
Rating 4.6 out of 5 stars with 353 reviews
(353 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Traveling digital painter and gamer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace my laptop+Wacom combo it's doing alright so far. Love how light and portable it is.
I would recommend this to a friend Rated 5 out of 5 stars
Best 2-1 Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually my very first 2 in 1 laptop which is exactly what I am looking for in my meetings and note taking. Super awesome with the Surface Pen. Downside i can say is when removing the keyboard and just using the monitor, the battery life really short. You can rotate the monitor and still use the battery attached to the keyboard even though its heavy but does not really bother me. Above all glad to have a product I'm familiar with but in a laptop and tablet mode.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're delighted to hear you are loving the two-in-one design of the Surface Book 2! We're glad to know you're taking advantage of the Surface Pen to create an even better tablet experience day-to-day. We have some good news for you, we offer several tips and tricks to optimize your battery performance the way you like. Be sure to check them out here: https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge. Be sure to scroll down and watch the quick video. Thanks for giving us some great feedback, we appreciate it!
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Performance
Rated 5 out of 5 stars
Well Built
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used this computer too much yet, but the computer is well built and so far performs as expected.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great to facilitate working on multiple documents.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a lawyer and this laptop is helping me to move quickly from one document to another seamlessly.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome surface book 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter absolutely loves it. She said very easy to use . Can do lots of school work on it.
I would recommend this to a friend Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is light so you can take it with you on the go. It is also great to edit pictures.
I would recommend this to a friendRated 5 out of 5 stars
Keyboard is everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has the bestest feeling keyboarded I have ever encountered. This is basically surface pro without the kickstand and without the alcantara keyboard. Instead, it has a gtx 1050 graphic card put in a full size keyboard. The only down side I find is the significant weight the keyboard adds. If this is going to be your major computer, I would strongly recommend it, but if it is more for lighter use, I would go with the surface pro.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your Surface advice with the community! We're thrilled that Surface Book 2 has been an excellent fit for all your day-to-day needs. We hope you continue to enjoy the powerful performance this device has to offer!
Cheers,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very nice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love that the top comes off and you can use it like an iPad. Works great..
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great addition to my business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft Surface is a great laptop and it is one of the best pieces of technology in the office!
I would recommend this to a friend - Pros mentioned:Tablet mode
Rated 5 out of 5 stars
Great Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, even in tablet mode. Connected to dock with external monitor works like a charm.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first PC and I like how user friendly it was. This has been a good transition from my Mac. I still like the Mac OS however this is a solid product.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Kristin,
Welcome to the Surface family! We're glad to have you. The Surface Book 2 is a great device for getting to know Windows 10. We know that switching operating systems can be a daunting task, and we're here to help! Here are some tips for making the switch: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.
We hope you continue to love your Surface Book 2!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Fantastic for my Engineering Studies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine - fast, capable! Does everything a college student could need and more.
I would recommend this to a friend Rated 3 out of 5 stars
Shuts Down Unexpectedly, Difficult to Get Support
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several Surface computers, including the Pro, Laptop, and now this Surface Book 2. I've been very happy with all of them, but the Book is turning out to be a disappointment, especially since it's by far the most expensive Surface I own. The removable screen is clever, but I rarely use it. I don't fault Microsoft for that. I fell for the "cool" factor without careful consideration of how useful that feature would be. Unless you know for sure that the tablet mode of the Book will be helpful to you, I recommend saving money and going with the Surface Laptop. Several months ago, the Book started shutting down without warning when the battery level would get to around 20-30%. Previously, the system would alert me of the need to charge the battery, but now, no such warnings appear. The computer instantaneously turns off with no shutdown protocol. I'm able to connect to the dock and restart, but unsaved files are lost. The computer is still under warranty. I contacted Microsoft chat support, and the only solution the agent could recommend was a firmware update that I think had already been installed. I installed the file she sent me, but the problem persists. Today, I've been waiting for a chat agent for nearly 3 hours. I'm finally down to number five in the queue. I thought the Surface Book 2 would be the pinnacle of the Surface series, but right now, it does not feel like it was a wise investment.
No, I would not recommend this to a friendRated 5 out of 5 stars
Surface Book 2 is a great investment!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used my new Surface for a few weeks and bought this for primarily for personal use. It was extremely easy to set up and I have not had any issues as of yet. I contemplated buying the Surface or comparable HP brand but have used HP at work and too many problems. Also don't even miss not having the number key pads. Not a big selection on covers but looking to purchase UAG plasma cover.
I would recommend this to a friend- Pros mentioned:Tablet mode
Rated 5 out of 5 stars
Love my Surface Book
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is the best convertible tablet out there unless you are a Mac person.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Laptop!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holy fast! This is a great laptop. Sturdy, fast, and great looking. Great purchase!
I would recommend this to a friend Rated 5 out of 5 stars
Worth the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it was on the expensive side, but worth every penny! I debated over screen size and eventually went with smaller 13” screen and glad I did. Anything bigger would have been awkward to use as a tablet. Love the touch screen and the pen I got to go with it is a fun addition for doodling. Very fast machine and with Windows 10 and facial recognition with multiple profiles, logging in to use it takes just moments. Glad I bought it.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Excellent high end laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all expectations. Super fast and the touch screen is great. Absolutely no complaints.
I would recommend this to a friend Rated 5 out of 5 stars
Great light weight, easy to use laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the laptop is great. Nice resolution, good GPU, fair amount of RAM, all that good stuff. One thing that I personally don't like and that's where the speakers are placed; on the tablet portion of the laptop. It surprised me as I expected small speakers on the keyboard and the tablet. But, all in all, it's a very reliable laptop that's great for pretty much everything including light gaming.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it , helps with all I do .The best ever! The fastest and light weight. Look very good too
I would recommend this to a friend













