Customer Ratings & Reviews
- Model:
- CR9-00001
- |
- SKU:
- 4530800
Customer reviews
Rating 4.5 out of 5 stars with 1570 reviews
(1,570 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Speed
Rated 4 out of 5 stars
Very happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this surface book after I couldn't buy a surface Pro 3. I'm very happy with the selection because it is more versatile for my needs. It gives me the familiar laptop ability when used as a laptop when writing PowerPoint presentations lesson plans etc or using as the computer in displaying my PowerPoint presentations. With the removable screen i use it like my iPad. It is very fast and this is the first computer I have used with Windows 10 that actually performs as expected
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need a reliable laptop, not to heavy, that's portable and that I can use on the road - yet, not to small that I can't see the text, or type on the keyboard - this fits my needs very well
I would recommend this to a friend - Pros mentioned:Battery life
Rated 4 out of 5 stars
Nice 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Like how it's made. Battery lasts pretty long but not sure if as long as advertised. Had some screen flicker issues but I think I have solved that.
I would recommend this to a friend Rated 5 out of 5 stars
surface book great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I researched and read reviews and was so anxious waiting till I could make this purchase and get it home to try it out. All at the same time expecting to be disappointed. At Best Buy you can feel safe to try out a product because of their 15 day trial period for return. My 15 days went by fast and I could not find a reason for return. I love this notebook. Fast, gorgeous screen resolution. Thank you Microsoft for a great product and thank you Best Buy for your great, professional staff that assisted me with my purchase.
I would recommend this to a friend- Pros mentioned:Weight
Rated 5 out of 5 stars
Great Computer. Light weight and portable/
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Surface Book. It is easy to manage and extremely light weight. So impressed that I bought 2 as well as a Surface Pro 4.
I would recommend this to a friend - Cons mentioned:Ram, Storage
Rated 3 out of 5 stars
Surface Book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and ended up returning it. I ran out of storage and ram as I installed a couple of everyday programs. I upgraded to the 512 GB and 16G ram.
No, I would not recommend this to a friend - Pros mentioned:Battery life
Rated 4 out of 5 stars
Surface Pro 4 (laptop)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily to work with, mutiltude of functions to be learn if your an Arts in any sort, awesome as a tablet, extra battery and fast. I love it! Replaced my MacBook Pro 2016 for it!
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I need for work, surfing the net easily converts into a tab..love my purchase
I would recommend this to a friend - Pros mentioned:Ease of use, Speed, Weight
Rated 4 out of 5 stars
Good computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was easy to set up. It operates very nicely. It is fast. It is very lightweight and portable.
I would recommend this to a friend Rated 4 out of 5 stars
Not a windows fan, but better than I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a Windows machine for work, I hate windows, but this machine was better than I thought it would be. I use it all time and I am impressed. would buy another one
I would recommend this to a friendRated 4 out of 5 stars
Good, and getting better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tough one. When I first got the surface book i5 128gig in Jan 2016 the experience was one of bugs and weird anomalies that really marred the experience, but having had another brand's windows 10 laptop I could see that many of the issues were due to windows 10 growing pains. This and the cutting edge hardware in the newest laptops made for lots of complaints across manufacturers. However, one thing that is notable about the surface book is the hardware and build quality are top notch. I knew the software bugs would eventually be smoothed out, and sure enough things have been working quite nicely now. The screen is brilliant, and the detachable feature is even more convenient than I ever thought; the pen is superb, and the touch support is equally so; like I said windows 10 (pro here) is only getting better, and the great OneDrive integration makes big local drives not really a necessity. I could go one, but the result is a very satisfying experience now. There were no doubt moments of great frustration, but I'm glad I stuck with my surface book, cause it really is now the ultimate laptop. And with the windows anniversary update on the horizon it's only going to get even better.
I would recommend this to a friend- Pros mentioned:Speed
Rated 4 out of 5 stars
Nice computer for many applications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife for her schooling. Even at being closer to a base model it is very fast. It will do everything we need and some. The pen feature is nice for the school work. It's been very durable. We have three kids that like the break things and it's taken the abuse so far. On the down side, we are not too thrilled with how temperamental it is. We've had to exchange it twice for warranty reason.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Steph,
Thank you for leaving a review on the Surface Book. We appreciate your positive feedback, and that you were ale to take advantage of the warranty program to get your device replaced.
It sounds like both your wife, and your children, are enjoying the product!
Thanks,
Victoria
Surface Customer Care
- Pros mentioned:Battery life, Touch screen
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I both love the surfacebook. The touch screen feels like a quality tablet screen and it doesn't scratch easily. We've had it for months without seeing a slow down or reduced battery life (best I've ever had on a laptop). Our only complaint is the track pad is a little over sensitive no matter the settings - we are constantly right clicking by mistake.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
A portable office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and powerful. It can be used to do anything I could do on my desktop. The Stylus works great and the keyboard is very responsive.
I would recommend this to a friend - Pros mentioned:Speed, Weight
Rated 5 out of 5 stars
Great deal from the bargain table
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this computer so far. Light, quick, fast, and $400 off the full price because I found it from the "bought and sent back" table, although it looks brand new and in impeccable condition. My only complaint so far is that the laptop isn't the easiest to open, which is certainly a design flaw. But I would still recommend this product to others.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Exactly what I expected it to be!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reviewed this computer extensively before purchasing it (given the price tag). It is by far the most expensive computer I have ever purchased, but it is also by far the best! Gorgeous, fast, intuitive, useful, and I only purchased the base model! For school and work this computer has definitely been worth the money to me! I even purchased the 2yr protection for it just in case.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Great Laptop/Tablet Combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surface pen responsive and feels like writing with a real pen. Magnetic pen holder Sound quality great Great battery life Great keyboard
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Intuitive and the tutorials are very helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a little time playing around with the Surface Book, but the tutorials are very helpful. Love the Surface Pen For taking notes during meetings.
I would recommend this to a friend Rated 4 out of 5 stars
Things happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally owned a Surface Pro 1. I have owned it since they came out and it has been an absolute workhorse. I have only had one problem and that was the power supply. Looking at the new Surface options I decided on the Surface Pro Book. I opened it up turned it on and fell in love all over again. After about a week I was using it for a presentation and I noticed that it stopped charging. I finished the 3 hour presentation on battery (which still had 50% left). I took it to best buy the next day and they said something happened to the internal circuitry. They just replaced it with a new one. After reinstalling all the software again I was back up and running. About 3 days later I was downloading the latest windows 10 update when it was done and time for a reboot I got the blue screen of death. I took it back to best buy and they couldn't get it to work either. I am now on my 3rd one and so far it has been a keeper. I did the same update to it without incident. All I can say is when it is working it is fantastic. I am hoping that this one is as good as my original one. Only time will tell.
I would recommend this to a friendRated 5 out of 5 stars
The one I've been waiting for....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been through many laptops, cheap 2 in 1's to expensive and even the selfish MacBook Pro, but nothing came close to being my most used laptop then this. I have to find an excuse just to turn this beast on and take her for a spin. Upgraded from the Surface Pro 3 and have no regrets of turning back. Why are you still reading this?? Go get it now!!
I would recommend this to a friend













