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Customer Ratings & Reviews

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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,570 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel of the Surface Book. It isn't too heavy yet is well constructed. I love the useful features as well as the speed of operations. I would recommend the Surface Book to my friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Generally happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am far from a power user, so I don't use much of this functionality. I was surprised that I couldn't power up twice. I used another computer to find out that I had to hold down the power and volume buttons for 30 seconds to get it to turn on. Also, the included solitaire game does not work correctly. No one has been able to help me correct that problem.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello papamanos, Your feedback on Surface Book is extremely important to us and we are always working hard to optimize your Surface experience. In the meantime, please check out our support site that may help you to resolve the issues you are experiencing: https://www.microsoft.com/surface/en-us/support/browse/surface-book?category=install-update-activate . If you need further help, please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book is incredible. It is the perfect blend of laptop and tablet. Not to mention the design is stunning. The only thing I will tell people is that understand why you are buying this device. It is not a powerhouse by any stretch of the imagination. Even the top of the line model is not competitive with others at this price point. With that being said it does what it is designed to do flawlessly. I am a student and it is a joy to use in my classes and it makes school a breeze. Microsoft is doing great work with the surface lineup! Keep it up. I will be a long time customer for sure. Also check out the surface studio if you aren't a believer in how amazing the lineup is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it for a beginner in photography

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a beginner with photoshop and I wanted to buy this laptop to make my job more pleasant. I totally recommend this laptop to my friends. It is so easy to use. The pen is amazing! I just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop!! Its the perfect size, fast, screen touch, detachable, lighted keys and more. by far the best laptop I've ever had. I highly recommend for you next purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great combination for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have set the rating at 4 stars only because of the initial issue with being unable to successfully read/write to network mapped drives, I exchanged the unit for a new device and it is working successfully. So, 5 stars for the replacement! The first device was problematic from the very start, but the replacement is 100% satisfactory. It is used primarily for business with some casual browsing. While still trying to make myself like "Edge" the computer itself was no challenge. Battery life is exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    versatile product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book is really fun to use for both work and play!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Book is beautifully designed and light weight. Resolution is excellent. Easy to switch between desktop and tablet modes. Startup is seven times faster than my previous laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    sleek and smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This very sleek design makes my employees happy. It's not bulky at all and weighs less than most tablets. The keyboard is very useful unlike most of the keyboards attached to other tablet type units!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loving it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hesitated for a long time to buy my Surface Book. I did not want to have any doubts after purchasing it. I went into Best Buy numerous times to look at it and ask questions. Trying to decide between the Surface Pro options and the Surface Book options. I don't do a lot of "fancy" stuff with my lap top so I always bought inexpensive ones. But I really loved the idea about a very lightweight lap top and I was really loving the idea of the Tablet option. I think watching the TV show "Bull" helped to spike my fever, (they use them on the show). I am still learning what I can actually do with my Surface Book but I am not sorry I spent the money!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Amazing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Book is a great computer. The graphics capability even with the entry model is very, very good. Battery life has proven very good so far. It is light and is seamless with Win10.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for presentations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this to present to large groups. The pen and touchscreen capabilities are great tools for highlighting or making changes to the document presented. No more need for a pointer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has only been a few weeks but the surface 2 in 1 is a great laptop and handy tablet when necessary. Windows 10 was an adjust for me but love this device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Love it so far but still getting to know it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't fully gotten to know my new Surface yet but really like it so far. Touch screen is great and computer is fast. Voice recognition is not consistent but hoping it will get better over time.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike a tablet to which you can connect a keyboard, this is first and foremost a proper laptop. It has full laptop functionality with USB ports for connecting peripherals. Then the fun starts. The screen can be completely detached to use as a stand-alone tablet with all the touchscreen capabilities of a standard tablet. But you can also reverse the screen and reattach it to the keyboard. In this mode, you can type on the keyboard while allowing someone in front of you to see the screen; or you can fold the screen completely down over the keyboard and use only the touchscreen but still have access to the USB ports. Best of all worlds!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning the equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got off to a rough start because the piece had inoperable software, so I had to bring it back in for almost a week to get that cleaned up. All seems to be in order as of now. Not at a point of being totally sold on the product. Was even told by one staffer that the product has a history of being problematic.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I LOVE IT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a somewhat creative girl I've always been told to get a Mac, but I just can't seem to do it. I love Windows and the ease of use. That being said this was the natural choice for me. I even did a lot of research on this product before purchasing and all signs were pointing me in this direction. I am not disappointed. As a matter of fact I couldn't be more pleased. I even did away with my desk-top with no regrets. The only thing I would have done differently is get one with more memory, but that would have been significantly more pricey. That just wasn't an option at this time. That's what an external hard drive is for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a few of these for work and I have ever to say I'm really impressed. The system spreed is amazing, Windows 10 runs like a champ, and the laptop to tablet design it genius. I would definitely recommend this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to have an alternate computer to test and play with. It's been working great for me - only potential downside is the known issue with one of the MS updates and the wireless NIC driver. Backed out of that update, and it's been running smoothly ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    fine piece of technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars only because i have just recently begun to use it...still exploring the many features of this unit, so far so good. definitely an improvement from my old toshiba purchased over 7 years ago which was finally becoming bogged down with instability issues. this little gem has a clean, sleek look, and with the detachable screen it transforms easily into tablet mode. i love the speed and responsive function of the surface. the stylus is great for sketching and i've been getting good results working with the incredible painting apps that are available. navigating is smooth and accurate. i think this was a wise purchase promising to be a versatile user friendly tool for quite a while.

    I would recommend this to a friend