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Customer Ratings & Reviews

Your price for this item is $1,125.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,570 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    great versatility and ease to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    probably one of the best laptops I have had, it is excellent option due its versatility, long battery life and great for all type of environments (work, social, gaming)

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Amazing for Students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was taking college courses this summer and this computer was incredible for note taking due to its touch screen and pen components. It made note taking fun and enjoyable. I have never been one to take notes on lined paper so having a format in which I could take notes as I would on a blank sheet of paper was awesome. The only problem I had was the facial recognition was defective on my computer and with in a day I had to get a new one. But thankfully I have had no issue with the second computer. My only complaint is when you are using the touch screen the screen wobbles which makes it a little annoying to use. But overall this is a great computer and I can't wait to keep using it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for students and perfect for illistrators

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I and in the photography business and was looking for a portable devise to perform same-day edits and originally was looking at the MacBooks. How ever I came across this product during researching the MacBooks compedtors. I was drawn to the surface book because it can do everything I needed for photography, and it's a touchscreen! On my spare time I draw and paint. This 2 in 1 has blown me away. In addition. To editing photos, I can use the stylus to illustrate just how I do with my Wacom tablet that I use for my Mac Pro! I recommend this for any student. And defiantly recommend this to any artist out there.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Love it! Best laptop I've had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several laptops and this is the best one yet! It's reliable, has a great battery life and is easy to navigate. We have 3 in our family now.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best in the market! It's light weight, love the tablet feature, the pen and the flip screen. Use it all the time while doing client presentations

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Excellent, versitale unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides versitility and reliability. Easy to use. I particularly like the write on screen and screen portability features, great for instructional presentations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st Gen hiccups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any new 1st gen device it has hiccups that need to be ironed out, specifically needs video drivers. Fit, Form & Usability are all spot on. Microsoft is leading the way on what hardware should be like. Expect other OEMs to follow suit.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Solid device, but not without hassles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Surface is a good product. It is a lightweight, relatively sturdy product, the use as a laptop is pretty good however, we have run into problems with a couple of things: 1) We occasionally run into problems where the Surface does not come out of tablet mode gracefully, and that can make its use in laptop mode awkward. 2) My wife has run into issues where something does not get seated correctly and the laptop base gets charged, but the tablet screen does not. Other than these minor issues, it covers what she likes. She does email, some online/touch screen games, web surfing, mostly standard things, and its form-factor, size and speed work well for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing for school!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer for law school that I could write on, The tech guy did an AMAZING job pairing me with this device. The only issue is that the mouse goes a little haywire at times and then pen doesn't automatically connect at times. Overall- 5 stars.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sarah,

      We're so happy to hear that the Surface Book is keeping up with you and the demands of your law school program! If you're still running into these occasional connectivity issues, definitely reach out to us at [email protected], and we can help you out.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    perfect laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had considered several brands of Laptops before purchasing this one. Funny, we had never considered the Surface. The salesman had shown us the all the features on the Surface, that the others did not have. We think we have made the right choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great, but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are absolutely paying for the branding, but it's also a very portable, very stylish and powerful machine that is as good as the price tag.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    awesome tablet and laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. One thing that is frustrating so I only gave 4 stars is that I have a wireless mouse and sometimes the curse keeps going to the corners and stays there so I have to restart for it to work right. And it sometimes tells me that some processing thing stopped abruptly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The versatility, speed, and storage you can get in a computer today is unbelievable. Microsoft is at the top of the list with the Surface Book.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for the kind sentiment! We're glad to hear that you've been enjoying your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than a macbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop was a Mac air ,the surface book exceeds the performance and functionality of the Mac air..I'm a student and taking notes is way easier .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Book - Best Laptop ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Lenovo Yoga pro 3 to the Surface Book! Wow, what a difference in performance! My Yoga was only 2 years old, but when I saw the Surface Book at my local Best Buy, I had to have it. I listen to Windows Weekly on the TWIT network podcast, they reviewed it, and that made up my mind. I have had for a month, and love the 2 in 1 and the SSD fast boot is excellent. The pencil is an extra that is a must have. Great job Microsoft!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Perfect for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for college course work. Can be used as a laptop or tablet. Easy to take notes on and pen is very handy. Light weight and fits in backpack easily.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Tablet/Laptop Hybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked my Surface Pro, and didn't now if I would like the Surface Book. I dropped and broke my Surface Pro, because I wasn't carrying carefully, and the computer part fell off the keyboard part. This can't happened with the Surface Book. The keyboard is a lot nicer with the Book. I was also worried that the Book would not hold a charge. It doesn't hold a charge quite as long as the Surface Pro, but it still holds it for most of the day and this has not been a problem. Still lightweight and can still be used as a tablet. I'm very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mirosoft Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Apple to buy a Ipad Pro because they assured me that it would complete the tasks I needed in my practice. However I had nothing but problems with the Ipad and the service. My son told me that I needed to go to Best Buy to get a Surface because his boss had just purchased one and loved it. And he was right! I absolutely love my new computer and I can now write notes in freehand and convert them to type which is amazing as I am a therapist and write notes all day. This is a game changer. And the Geek Squad is always available to help. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just starting to use the Surface Book. Still implementing programs, etc. not too happy about updating MS Outlook 365 it has glitches. Just learning windows 10 besides the new surface book. Thanks to geek squad I am able to get this up and running soon.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Top performance, No Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for work. It works flawlessly for my needs. Haven't had it slow down a single time. Touch screen is perfect. It looks gorgeous.

    I would recommend this to a friend