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Customer Ratings & Reviews

Your price for this item is $1,125.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,570 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light wieght, powerful, and economical laptop. I was considering in purchasing a mac but this is by far a better purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to hate windows until I got the surface book. Always been a Mac person. I think you can definitely compare the two product. Mac is a bit more pricy than surface. But don’t under estimate what it can do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would first like to say that I had no intention of purchasing the Surface Book when I first went into Best Buy. I had originally looked at buying the HP Specter but settled on this instead. Here's why: 1. The Surface Book felt solid all the way through. It felt durable to me. 2. I love how the screen can pop off and be used in tablet mode, or flipped around and used as a display stand. 3. Windows 10 Professional can standard. 4. And the biggest feature that had me hooked was its writing feature. I could actually use the included pen as a writing tool. That means when I write, I could actually rest my hand on the screen without any problems. That's a huge feature for me because of the business that I'm in. If you're looking for a solid business laptop, look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great portable device, lightweight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, very happy with this unit. Lightweight and easy to use. Very durable too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good for beginner digital artists.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer to work with Photoshop for non-professional digital art and doing everyday surfing and entertainment. I was nervous that it would lag down running a large program and big files but I have yet to have that happen to me. The tracking on the pen works wonderful and although not completely perfect it gives me the feeling of drawing pen to paper. My only real frustration with this is that I wish that you could edit the functions on the click of the pen to do functions like undo or paste.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Surface Book. The ability to covert from a laptop to a digital pad with the touch of a button is amazing. The keyboard is crisp and the display is sharp and beautiful. The unit is thin and very portable and the screen is much larger than the Surface 3 or 4. My only negative would be the speed...it seems to have some hesitation when accessing web pages, opening applications, etc. other than that, I am very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Expensive but a great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I needed a system that could be used both as a laptop and a desktop. The docking station option was a must-have and something that many other 2-1 laptops didn't offer. I thought this was a bit expensive - but my solution was to find a 128GB micro SD card and adapter to double the storage capacity of the system for less money than the 256GB version was. The battery power in tablet mode is quite poor - but overall with the keyboard attached, I get good life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great tablet and laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface book. Easy to use and the speed. I do my business on this and this is by far the best book out there!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    best laptop I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this laptop, I travel for work just about every week and this item is light and the battery lasts a very long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall great laptop with minimal flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 in 1 laptop. Very easy to use and much enjoy that it has a very well built keyboard. Only complaints the touch screen doesn't work in far corners anymore and volume buttons on keyboard work sometimes, but not others.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kate,

      We're sorry to hear that you've been running into these troubles! Feel free to email us at [email protected], and we can see what's going on.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, lighter weight than my old laptop. Love being able to use a the touchscreen and keyboard in one product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is the most convenient and user friendly laptop & tablet that I have ever owned. The pen is awesone too.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Flexible and sophisticated work tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a work tool, the Surface Book delivers great flexibility. Between the detachable, superior definition display and its digital stylus, the Surface Book is excellent for work. The stylus enables taking notes on documents. The higher definition enables work on detailed spreadsheets - the larger size is also better than the Surface Pro. Beyond being just for work, with screen detached, it is also a wonderful tablet for videos with fantastic definition and extremely light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Perfect for photography

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for photography classes and love how easy it is to use! Lots of storage and super fast. Great for editing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Book for small business use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the Surface Book to be a better fit for running my business. The enhanced security requirements and features are awesome. I’m looking forward to learning more about the Book and how they will enhance my workflow.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear that you've enjoyed your Surface Book so far! We're happy to hear that it sounds like a great fit for helping you run your business, and will make sure to pass this along with our team!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent Two In One Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface book is lightweight and very portable. It's very snappy and did not give me any problems when multi-tasking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best laptop for creative minds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the drawing capabilities! The different pen tips are a plus! The speakers work great compared to my last laptop! I do wish the adaptors were not so limited and that there were more of a variety of protect cases.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks so much for the input! We read every review that we receive, and are always looking forward to hearing what our customers love most about their Surface device, and where they think we can improve. We'll be sure to pass your feedback along to our team, and hope you enjoy your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenient, lightweight, and portable!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, powerful, and portable! A powerful way of taking your computer with you with NONE of the hassles!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking at the surface pro 4 but decided to go a little further for both my husband and I and it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have own all of the surface models since they have come out. i can honestly say this is by far the best one yet as well as best laptop i have ever owned.

    I would recommend this to a friend