Customer Ratings & Reviews
- Model:
- CR9-00001
- |
- SKU:
- 4530800
Customer reviews
Rating 4.5 out of 5 stars with 1570 reviews
(1,570 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Best way to go.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We'd bought a cheaper PC, but were frustrated with its performance. Returned it for the Surface Book. Great PC. Solid performance. Great style. No bloatware.
I would recommend this to a friend- Pros mentioned:Touch screen
Rated 4 out of 5 stars
Nice dual computer/tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SSD boots almost instantly - biggest stress is getting used to Windows 10., but touch screen with stylus works great. Got a great deal from Best Buy through their student purchase program.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted the lesser version but received this as a gift from my husband. This is by far worth more than what he paid! It was extremely easy to learn how to use.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as our work desktop. It has everything we need and in a perfect light weight form to unplug and take with me when I have to work out of office. Perfect.
I would recommend this to a friend Rated 5 out of 5 stars
Nice screen, quick boot up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought one for my wife last fall and she really liked it. I've been wanting one ever since. When my old laptop died I bought one. I wasn't disappointed.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched to surface book for school after being a mac guy for nearly a decade. You couldn't pay me to go back. So much easier for reading and note taking!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine to use for personal and business. Microsoft did a nice job. The surface book run very fast. I haven't noticed any lag time using it.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Greast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me awhile to get use to is after using a Mac for a number of years but I really like it and works great
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
Great little computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm used to Macs but set this one up for my girlfriend...pretty quick, nice to look at, Windows 10 kind of cool. Most annoying thing about it is the trackpad click is very loud.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great laptop/tablet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ease of use with the Surface Book 2-in-1. It transitions from a laptop to a tablet seamlessly and makes transitioning from work to play just as easy.
I would recommend this to a friend - Pros mentioned:Touch screen
Rated 5 out of 5 stars
Great for college
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for college. He really likes it. Love writing on the screen if needed. Great features and it works well fitting his needs at school.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best laptop I've ever used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface Book Pro is hands down the best laptop i have ever used. power, versatility and convertible to a tablet with one click. Strongly recommend this.
I would recommend this to a friend Rated 4 out of 5 stars
Nice size and weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely sensitive to touch. Will find yourself off the screen or line you thought you were on after you've been typing for some time without looking up at the screen. Was told by a friend that I can adjust the sensitivity so I guess I'll have to work on doing that. Don't purchase Kaspersky virus protection if you're not used to it. Much more complicated to set up than Norton or others. Was told by my "computer man" that the Microsoft Edge 10 is all the protection I need. I did install Malware protection in addition to the Kaspersky one I purchased through Best Buy. After a year I'll drop that one. and just keep the Malware one.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
I love the flexibility of this device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is light and very flexible for use. You can write on it, fold it, detach the screen from the keyboard... it is fast enough for what I want to do.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
great product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love my surface book. It is easy to use and perfect for taking notes in crass. The feature of the pen }s very beneficial! All in all, I am really glad I bought this surface book.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
I love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My surface is very cool. I haven't had much problems with it or at all really. Its fast, does what I need to and efficient. I can even play some games on it!
I would recommend this to a friend Rated 5 out of 5 stars
Excellent machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am really impressed with the machine. Once all the updates are in it runs well. I am really likely to buy another one for my next laptop replacement
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Laptop is amazing! Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not very technologically inclined and my daughter has been helping me to navigate things. But, I absolutely love this computer & would recommend it!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use for business purposes. It's a powerhouse and is really fast. Can't wait to play around with all the features and functionality
I would recommend this to a friend - Cons mentioned:Hinge
Rated 3 out of 5 stars
Good but misses the mark for me. YMMV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fancy looking device but the wow factor of the hinge and pop off tablet soon become tired. it is a lot heavier than I expected. Stock windows is good; no bloatware. Windows Hello is awesome. Screen is sharp but text is scaled because of the high res screen and appears odd on some websites and system dialogs. Best Buy has a great deal going so worth looking into if you want a back to school windows laptop/tablet. Charger is finicky and backlit silver keys during daytime are weird. System is top heavy.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you are not getting everything you wanted out of your Surface Book. We are just as "picky" as you with our products, and this gives us some great insight on where we can better our products in the future. We appreciate that you took the time to leave a review, and we will be sharing this input with our team.
Thanks again,
Victoria
Surface Customer Care













