Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,125.99
Clearance
The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,570 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a college student. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent full computer capabilities with lightweight portability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally manufactured as a computer not tablet!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not see myself going to an Apple product and this was the equivalent. Would not entertain the idea of the Surface 3 or 4 as no hinge mechanism is provided. This computer solved that and now I can stick to my traditional sense of a laptop computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wife likes the pen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife enjoys using it. She finds it easy to use the pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our salesman was beyond helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesman was beyond helpful. Our daughter was not sure which 2 in 1 laptop she wanted for college. Our salesman was extremely knowledgeable about every detail of each laptop. Ultimately we were able to make the best decision due to his fantastic knowledge. My daughter love the Microsoft Surface Book.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile and does what I need it to do. Great for work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work fine. I will use it at school every day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My surface review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device originally because of my xbox,& Microsoft. I've put years of purchases via Xbox & wanted a product to view those purchases outside the living room( wherever ), plus I found myself going online more often & the Xbox was ok, but this better. I thought it would be easier to navigate & set up however. I'm not a computer guy.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Laptop for college students

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's bit expensive but overall good to use. I love my laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for students

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this about 3 weeks ago and I'm honestly in love. I take all my notes on it, plan events for my organization using it, and use it as a recipe book for when I cook! I've had some problems with the pen syncing (which required a full system reset to solve) but since the reset (which happened in the first few days) things have been great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    compact, light, nice picture

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because of the pen for business and love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic. It's a great machine.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best devices I've purchased. It works great, the bugs that people were saying they were experiencing with detaching and reattaching the screen, I don't see after updates, so it seems they have been worked out. It's expensive, but if you've got the money for it, it works like a charm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid laptop, good battery life, that screen...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really solid overall. Feels substantial and runs quiet and cool. Screen detachment is neat as an idea, but you'll rarely if ever do it. I bought it to teach coding languages with specifically because of the screen and I have yet to actually use it for the purpose I intended. Still a nice screen as far as Windows PCs go.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave a review on your experience with the Surface Book! We're excited to hear that you've been getting good use out of your device and that you've enjoyed it running smoothly and without sound. We'll make sure to share this with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Best Buy in Lynchburg Virginia came through and took care of my needs. Arron the Store Manager was awesome and got me hooked up. It was a graduation gift for my son. He will be able to use this in college for years to come!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Not A Mac!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm most familiar with Microsoft operating systems, and have a MS desktop and laptop. My iPad is useful, but limiting without a USB port. Surface has everything i've been looking for. Very crisp graphics, and the stylus pen is a great asset. Planning to get the surface pro for a family member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great poduct

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanting something different from my iPad, I choose the surface book. So far I am really liking it . Some of the apps for games that I play are a little different than what I am use to..but that's ok! I like that it can go from a laptop to tablet with just a click. Definitely would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my College Student Son

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did this purchase by phone from Biloxi to Starkville Ms. The associate was very helpful. My son's pc failed, he is an engineering student at MSU, his need was immediate. Your associate at the location was very helpful, and did an excellent job of helping us fill this need.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for leaving a review on your experience with the Surface Book! We're happy to hear that your son is enjoying his Surface device, and getting the most our of it for his engineering and studying needs.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing! Easy to use and exciting technology!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! The options of use as a tablet or book combined with the technology allows for endless possibilities. Productivity is easy using it by audio / video recording notes, typing or handwriting with the stylus pen, and many cool, easy to use programs, makes this an amazing buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 3 surface pro's...so that should tell you how much I like them. I actually love them. However they do have an issue with their pens. I was hoping that as i kept getting the newest ones, that would go away. However, it is an ongoing issue, having to get new pens. That is the ONLY reason for 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was considering get a Mac book then talked to the best buy salesman and discussed the differences between both and ended up going with the Microsoft Surface and it was such a better decision! So thank you kind sales

    I would recommend this to a friend