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Customer Ratings & Reviews

Your price for this item is $1,125.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,570 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that overall it is a great laptop that can do a lot of things. Honestly when comparing this to the Mac books I thought to myself why not get more for the money when it comes to features and stop buying just the apple name and I have loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop, well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop and tablet all in one. It was a little more than I planned on spending but has been well worth the extra money to have a 2-1. Very sturdy and well built. I have three little kids and even around them it holds strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop that's made juggling work and school much easier. The interface with One Note has made this tool extremely valuable. There was an issue with it non powering up after falling asleep, but Microsoft has put in a fix for that. All good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal--Perfect for every purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was helping my sister pick out a computer for her son...this one's a little more expensive but it should last him for years...a much better system that covers all the needs...still has a USB port which many ultra slim systems don't have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, fast. Haven't used the tablet mode much in retrospect because it is still much more convenient to use an iPad for browsing, but being able to detach the monitor is nice when I want to show my colleagues a graph or something

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks so much for leaving a review on your time with the Surface Book! We're glad to hear you're getting lots of great use out of it's features. We'll make sure to share this with our team, we're sure they'd love to hear this.

      Kindly.

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Tablet and Phenomenal Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a tablet to replace my iPad with and hopefully get a decent laptop afterwards. Enter the Surface Book: a tablet and laptop. I love this thing, I use it so often it has taken me away from my desktop. That is very hard to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a good college laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the surface book for about 2 months. No complaints. Just now it tends to freeze on me every once in awhile. But geek squad helps out a lot. Also get the insurance I had a surface book before and only lasted a week and with the insurance they gave me a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facial recognition seals the deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has the same specs as my excellent Surface Pro 3. Except I bought this one for the larger screen and sturdier laptop feel. I was happy with that, but the facial recognition sign-on still has me cheering out loud every day!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product in every way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As teacher I need a tool that can be trusted for lesson production and document creation. As a writer I need a flexible tool for producing and editing manuscripts. The Surface Book (without performance base) is the perfect device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. However, I have encountered 3 problems already - computer has frozen twice, and has also refused to be turned off. I had to leave it overnight to drain the charge, recharge and then turn it back on. On the other hand, why isn't my purchase In my history?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Surface Book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this product for my husband for an early Father's Day gift. He absolutely loves this computer so much that he is now considering buying our kid one is the MS computers for graphic designing. This is a great computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile computer for productivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student and this is one of the favorite computers to ever use (out of 3). The versatility and its functions make productivity even easier. Touch screen is great along with the look. Can't wait for the Surface Book 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time owning a lap top computer and i love the convenience of it I'm still learning how to use the microsoft 'system I was used to my Mac. There's a lot to learn about this Surface computer but I'll get it down with time.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 1 out of 5 stars

    great combo laptop /tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Book is easy to use. I love the touch screen. It's perfect for business trips so I have my personal computer with me when I'm out of town. The detachable screen is super on crowded flights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only just begun to use our new Surface Book, but have found it to be great so far. Our only issue is how sensitive the touchpad is. You have to find the correct spot to press or you get drop downs when you don't want them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the store to purchase a replacement laptop. The salesperson was very knowledgeable and showed me the Surface book and explained the many, many bells and whistles. This is a great computer and you wont be disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A tablet and a computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how you can use it as a tablet and computer. The only thing I guess that kindda bugs me is sometimes when I lift the screen up the whole laptop lifts from the table. Sometimes even if I use 2 hands its still hard for me to open it. I guess its just me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product, but Windows 10 is less than ideal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good, albeit a bit overpriced. I thought I was acceptably computer literate and had good experiences working with various Windows platforms, but Windows 10 bears no resemblance to previous Windows and one can't draw on previous Windows experiences to teach yourself Windows 10. I wish I had followed my original thought to switch to Apple. This purchase has meant that I had to purchase a Dummies book, but I fear that I will need to find classes for instruction in Windows 10. Best Buy should offer Windows 10 instruction with the purchase of a unit with Windows 10 installed. This has been a very frustrating experience for me. I can't really review the unit because I can't actually use it yet.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking computer, does what I need it to. I did have an issue with the camera after an software update was done, but once I called tech support, they logged into my system and addressed the issue. Really like the one note function with the pen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an improvement! We had the Surface Pro and upgraded to this. We use it in the field and feel it bridges the gap between lap top and tablet. It works well as a notebook.It's great to have the SD port to expand the memory.

    I would recommend this to a friend