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Customer Ratings & Reviews

Your price for this item is $1,125.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,570 reviews
  • Rated 5 out of 5 stars

    Great SurfaceBOOK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the best machines I have ever used and I regret not buying the i7 processor I know this computer/tablet will be with me for a few years to come. Love it and recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glitching is annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many graphics that Windows wants to put to make the surface look good add up and requires constant updates, thus making the laptop glitch, freeze up, or causes other problems. I've never had a computer that updates more than 3 in a month. I've had the laptop for about 2 months now and honestly buying a MacBook seems to me much more convient because it's around the same price and you don't have to deal with all the glitching and updating every two days. But overall a piece of art never to be used by someone who doesn't like set backs on their school work or important job documents

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Practical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Pro Book as a pastor needing something to write my sermons, but also to use for teaching. It's beautiful look really helps with the platform decor too! I felt it was a great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good 2 in 1 laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. It is a good 2 in 1 laptop/tablet 2. Detaches really well and can be held in hand for taking notes in tablet 3. Do check the stylus as I ad to exchange it due to stuck battery and overheating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but need to purchase Microsoft office activation code. Since the tablet part is detachable it doesn't push back past a certain point when attached, which can be annoying at times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop light but powerful. It's perfect for college. The keyboard is great and the picture quality is awesome This is perfect for college fast processing Also love that I can use its as tablet too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This was a disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger wasn't in the side and ran out of battery pretty quickly so I changed it to a Surface 4. It's a beautiful keyboard. But doesn't suit the purposes I need it for. This might not be true for others.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 Surface Books in a few weeks time. The book is awesome. The ability to work as a tablet works really well for me. Would recommend highly, for work or personal use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great anticipation then disappointment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With coaching from a friend, who was very happy with his Surface Pro, and finding this item on sale, I was excited. First, though it said it was paired with the bluetooth mouse, the mouse didn't always work. Then I had troubles with it freezing up, though brand new. Then I found online that i wasn't alone, and Consumer Reports had stopped reccomending it, sighting the freezing problem & that Microsoft was relatively new on the hardware scene. I returned it for another brand, though I expect in the future that they will get their act together.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for college students.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this computer a rating! If your a college student looking for a computer that's light weight and has all the gear you need for school, then this is the computer for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features and multi-mode usefulness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly adaptable laptop/tablet combination for multiple configurations which allow different ways to work with the machine. Gives the advantage of a true 2-in-1 device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice feel on the keypad. Good graphics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keypad feels even better than my stand-alone desktop keyboard. The monitor is very clear and bright. It is a bit heavy, but very stable when typing. I am very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still learning how to use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that there are mini videos to help teach me how to use its features. It has USB ports, but no CD slot. Overall very happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great college computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a great decision My daughter actually had strangers come up to her just to see it She loves all the features especially the highlighting and nitriding

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Good just not enough power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the drawing ability especially since the pen. But the i5 and 128gb for the amount I rather just have a laptop and waccom tablet instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Back from mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our whole family converted to macs 10 years ago. Thought we'd never go back to a PC. The surface us the best of everything. So user friendly and so many cool features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy computer to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot so the surface Pro has been perfect for that since it is so small and thin. It is user friendly, which is great since I am not very computer illiterate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well satisfied with this laptop. Fast, great graphics love the touch screen. This is an upgrade from a Surface Pro 3 really like the additional screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our new computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesman did an excellent job of explaining the product. Was not pushy but demoed the advantages of what we were exactly looking for. Great experience! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price, use as laptop or tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use both as a tablet or laptop. The Surface book does not overheat after 7 - 9 hours of usage. Microsoft needs to provide Outlook mail client as inclusive software.

    I would recommend this to a friend