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Customer Ratings & Reviews

Your price for this item is $1,125.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,570 reviews
  • Rated 5 out of 5 stars

    Outstanding Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you might imagine and more! Compact, powerful, great screen, excellent real keyboard. Well made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop after many laptop purchases. Needed smaller pen or location to mount it . If lost cannot use the feature. Excellent to use as an touch pad.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    The only good thing is the pen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing worked on my Surface Pro, was told that I could've bought a "bad one" but the camera wouldn't work, the email had issues, was super slow...my dell laptop I owned 10 years was more revolutionary than this thing. Although it was made of a "more durable" metal-I didn't like the design, the bracket to hold the tablet it seemed archaic and hard to click in out which is not very convenient. In addition to the odd way the bracket stuck out and doesn't pivot all the way around or back, has a limited range of motion making it awkward to store and I also feared the bracket would hit or grab or crack easily. I bought this as a recommendation from the sales person, because he loved it. He said that he had a MacBook Pro and this as well as an Asus and thought it was the best of the bunch. As a person that has had many PCs and Macs I am fluent in technology and thought the operating system, design functionality and user experience all were failing in my opinion. Although I was given plenty of time to "try it" I gave it the most chance with 5 days of use, and couldn't take it anymore, returning and getting the comparable Price of the MacBook Pro and it blazes, operates and Works!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop! A little fancy but works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great! The camera is good. I did have to buy a mouse since the touchpad is hard to use. Love that it turns into a tablet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop/Tabled combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and usability of the Surface is great! Allows me access to all documents on my cloud devices and updates. Good speed, detach and tablet mode are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Incredible PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I am so impressed by this machine. The advances in technology this computer has are incredible. I will enjoy this computer for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to transport with the convenience of a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ready to use after being set up by the geek squad. Syncing it with other devices was handled flawlessly via the internet and phone too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even as an entry level this thing lives up! I adore it. Light weight, fast, and a perfect computer for a fine artist starting their business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive, but worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may be more expensive than the surface but it is worth it. The keyboard and case just feels more premium and the performance is top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the busy Professional such as myself chose the smaller HDD because of the SD Card which I added Sandusk 200GB now it's a 384 HDD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom needed something that she could use to edit and save photos and videos of the grand children. This works very well for her. She likes it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent tablet and laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed, great battery life. Does everything I need to do and more. Pen is fun to use. Only complaint is the price, but its well worth it in the long run

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best laptop ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is awesome better then the mac . It has everything you will need in a laptop the note taking is awesome works great for school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    staff very helpful on picking computer,they explained every thing in detail and made my buying experience very pleasant.i will come again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 5 of these in the recent past. Since the May hardware updates that MS has released, they are solid and the end users love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the surface book. I own the surface pro 3 and 4. This seems like the laptop equivalent product. This is the windows laptop to own.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but way to pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool device, had the base model with the i5 and 128GB storage. Doesn't flip like a regular 2-in-1 but you detach the tablet/screen and connect the keyboard "backwards" and can have the keyboard remain connected while it acts as a tablet. Too expensive for what it does though, I'd almost prefer a Yoga or some other device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for students & business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been debating on a Mac or Surface. After researching both, Surface Pro won. It is user friendly and is compatible to everything I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely satisfied with my new Surface Pro Laptop. I would recommend this product to anyone looking to have the best of both worlds Laptop and Tablet.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Overall very good but 128 g is almost a joke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy associates and geek squad was great. Storage will require purchase of large micro ad card. So far pretty happy

    I would recommend this to a friend