Customer Ratings & Reviews

had to bring this back. it wasn't as powerful as i thought. would be great for surfing but not more than that.

If you want 50/50 tablet use get the surface pro instead. If you mainly want to use it as a laptop, it's a great product.

Was really excited about this product since it does have great reviews across the web. But within a week it was shutting down every time the pen was used. Went to Bestbuy and supposedly the MS rep and the Geek Squad installed an update that fixed the problem. Nope! Problem was still manifesting within the hour so it was returned for good. Very disappointed not only in the product but also in the attitude of the Besbuy/Microsoft employees, like it was no big deal that a brand new $1300 product didn't work properly. An exchange for a new one was offered. Maybe we got the only lemon, but I wasn't going to take a chance.

Pros: beautiful extremely hi res display powerful processing, with upgrade options to fit your own needs great keyboard worthy of serious work touch AND keyboard savvy, unlike apple competition easy ability to turn into tablet long battery life with two batteries, larger in base, smaller in tablet two usb 3.0 ports, SD card options extremely fast boot, wireless connection price is not out of line with value Cons: SD card sticks out about half an inch, but there are work arounds not really a con, but you have to immediately perform windows updates when you begin using the Surface Book, and you should go to control panel and type "close" to change "what to do when you close the lid" settings to hibernate until an update comes out soon for minor power issues. Like all technology, there will be even further improvements down the road, but I would not hesitate in purchasing the version of Surface Book that best fits your needs.

Its ok nothing special. you just have to get use to it and the tablet function is a hit and miss

This is an amazing laptop. Have some issues with the screen sometimes but overall it’s solid

I experienced that this does not work well with external displays. See my other review for explanation.

A nice computer but difficult to get some things to work like AOL mail.

Would have liked more user guidance. e.g. still not sure how to activate the pen or use the camera.

I purchased and primarily use my Surface Book (SB) for heavy business use (power user), light tablet use, and almost no graphic intensive use. When it works properly, the SB is an amazing piece of technology which meets all of my needs and even added several other new productivity tools to my arsenal. In short, I love it, BUT… Let me also share a few other important facts (IMHO at least) to keep in mind as you read: I am on my third SB and am not convinced it will even make it to the end of its one-year limited warranty, if you are not tech savvy this is NOT for you, and short of needing this for heavy graphics use, there is absolutely no need to purchase one with a dedicated graphics card. I started with the base SB (i5 with 128GB SSD) and was happy with its performance until it failed slightly more than two weeks after purchase (think blue screen resembling an 80’s video game). When I exchanged the defective unit, I wanted to try the i5 with 256GB SSD and dedicated graphics, but the last one in stock had just been used in another exchange (telling, I know). So I grabbed the low end i7 and when I turned it on, it skipped setup and went straight to a login screen. Back I went to Best Buy to exchange it for SB #3. When I arrived I was informed by the tech that this was a known bug, but assured me it was a new unit. Nonetheless, I was provided a new machine which we turned on in-store to verify it went to the setup screen. When I got home and opened it back up to complete set-up, it was back on the same login screen as the prior SB had been. After a short web search, I discovered the “fix” was to re-start the machine at which point it does go to a setup screen. Note: Since Best Buy clearly knew of this bug, I was disappointed that they neither shared this information nor the solution that I had to look up on line. All of this, just so I can finally get to my review. Based on what I had read I expected great performance from Microsoft’s base apps (i.e. Office apps) and the apps which were available in the Store. While they may be useful for lighter users who shouldn’t be buying this product in the first place, most are nowhere near as robust as their desktop equivalents and the Store apps regularly crash and close for no apparent reason. The reason I discourage non-tech savvy users from purchasing this is because MS is still working out A LOT of bugs. To their credit, the requisite updates are coming at a furious pace (including several firmware updates). However, you can no longer choose what to install or when to install it. The updates are either immediately downloaded and installed or “deferred” for up to four months when they will still be automatically downloaded and installed. This has already required a couple of system rebuilds which are not for the faint of heart or those who do not do a good job of backing up their data and system. For those of you who require connectivity, Microsoft inexplicably chose to use the same HORRIBLE wireless adapter which was resoundingly torched as such in previous Surface Pro models. For reference, I am less than 30 feet from my 75/75 FiOS Quantum Router which broadcasts both 2.4 and 5.0 Ghz and have only one bar on my wireless indicator. Though not hardware related, it still makes no sense that that third-party software is still required to sync Outlook with Google especially with the claims on how well integrated everything is in Windows 10. There are also other W10 features that were removed from the beta (which shouldn’t have been) or are still lacking despite the progress it made over 8.1; and yes, 7 as well. Other problems I have encountered are the screen getting extremely hot (inexplicably, if you shut down the machine in an attempt to allow it to cool, the fan immediately stops running), there are major issues with screen brightness (which I have set on max) as it has become unreadable or almost unreadable on several occasions and required me to re-start just to be able to see it, the screen is nowhere near as bright as when I first purchased the unit, apps and desktop software randomly locking up or not closing for no apparent reason, and an inability to re-start/shut down at times. Hence why I am highly concerned that my $2,000+ SB will make it a year. Since brevity was impossible in order to get the above points across, unless directly contradicted in my review, you may assume any other advertisements, claims, and/or reviews regarding all of the amazing things this product can do are true. While this may be hard to believe based on my review, I love this machine although I wish I had stuck with my original base model (for all the aggravation to-date, how about you make this happen Best Buy?) and I get excited each time I discover and use one of its many new features. However, since this is no inexpensive toy, I thought it was more important to share the factors that may matter most to potential buyers. I hope you found this helpful.

This porduct if not shut down properly will put itself to SLEEP. RESEARCH IT FIRST

Had to return first one I purchased within the first week because it was defective. It is slow.

Did not like we had issues after only two Wks. The computer keeps crashing and turning offf

Love the idea, unfortunately the product has to many issues that need to be fixed.

Brought for husband Christmas gift, he cant put it down. He mostly DJs on it.

The touch feature is still abit touchy. I wish it worked as great as advertised

Works well need a course on operating system really like detachable feature

I haven't put it through all its paces but I'm liking it so far.

So far I really like it. Glad to finally get o have this.

Overall good machine but Microsoft updates break things..