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Customer Ratings & Reviews

Your price for this item is $1,119.99
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The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 306 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers regard the Surface Book 3 13.5" as user-friendly and powerful, praising its performance and convenient tablet mode. The screen size is frequently cited as ideal for various uses, and many appreciate its lightweight design and long battery life. Positive feedback consistently highlights the device's versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 306 reviews
  • Rated 4 out of 5 stars

    Good device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer worked adequately. We did have some significant lag time when playing games on it. We returned it due to this problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love my new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new laptop with all the features. Since I utilize it work work it has been a great help to me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still getting familiar with the new computer, but so far so good. My son (13) uses it for gaming and is enjoying it as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Alicia – Thanks for sharing! We hope you and your son continue to enjoy using your new Surface Book 3. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    You can’t go wrong with this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the processing additionally to the detachable tablet feature makes this Surface great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish it was bigger , however i am enjoying it. bought the pen for touch screen I do like the touch screen alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine, easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than 2 hours I had it all setup and syncing with all my devices and subscription software and email accounts. Sharp display!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing! We're glad to hear your Surface Book 3 was easy to set up and paired quickly with all of your devices.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Surface

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good productivity device. Needs a bit more horsepower in my opinion at this price range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product and more secure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and Price - This is much sturdier and well worth the higher price the way the screen connects to the keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my surface book. Spilled coffee all over my old one and immediately went out to get a new one. perfect for school

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Microsoft laptop purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. The screen is so clean and bright. Still getting used to the whiteboard feature, but all in all great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Computer Today

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this computer and all of its capabilities! Definitely a must buy if you want a good computer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Book 3

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this is a good product and it has the ability to add memory, the SD card sticks out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop for school.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves my daughter's needs sufficiently well. She was able to set up the laptop herself with little difficulty.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Book 3 fits the needs for your daughter. We hope she continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it this tablet for my brother and he is super satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the computer and stylus, and the sales person was very knowledgeable and patient with our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect college freshman computer. We studied them all. This one has lived up to its name.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that it fits your needs for your college. We hope you continue to enjoy it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a terrible experience with this computer. After 2 weeks I was carrying it and it just cracked (due to the hinge if you grab it from the front the screen will crack). 6 month’s later the battery just stopped working. Wish I had gotten an apple instead. Best Buy will not back up the product and neither will Microsoft. Just left out in the cold.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there are issues with your Surface Book 3. If you haven't done so already, we recommend contacting our team at Microsoft Support for assistance. They can be reached here: https://support.microsoft.com/en-us/contactus/

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best laptop aka tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works awesome and good futures and easy to save notes for my nursing program.. really recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    salesperson did a good job in helping me select my laptop explain everything and price is great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced Mediocre laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What used to be a very good laptop can now only be described as mediocre at best. At nearly $1800 after taxes, this laptop does not come with Windows 10 Pro - you’ll have to spend another $99 for that. Overall the reliability of these devices has been below average- I’ve bought over 30 for businesses and the failure rate has run nearly 25%.

    No, I would not recommend this to a friend