Customer Ratings & Reviews

Was really excited for this because it was recommended to me by the employees. I’ve had to use the warranty - it has a lot of glitches and I was not able to return it or get much help from Best Buy/Microsoft. The warranty has sent me one replacement and I will be getting another one - it’s been updated and I treat it well but the display just glitches :/

It was overall a good experience, however, on hold for one and a half hours to make a purchase is not good.

It was very slow and the touch screen was not very responsive. I took it back after 2 weeks!

Terrible battery life when you remove the keyboard. Purchased to use for work walking around, dies in 2 hours. pointless, waste of money. Keyboard is very noisy when using they keys. Wish I would have returned in the return time frame. Ended up buying a the small surface with kickstand, works great fits my work needs.

Purchased the device from Best Buy new and just after a year (out of warranty) the device started running VERY slow. Spent over 8 hours though multiple phone calls and screen sharing with the Microsoft Support team cleaning up files and factory resetting 2 times. Finally the support team said it is probably a hardware issue with the battery and it cannot be fixed. It would need to replaced for $600 refurbished model with 3 month warranty. UGH... It would have been good to know this before spending over 8 hours on the phone with the support team. Cannot recommend the surface Book based on the issues I have experienced.

Must be good. No gpu... not very portable. Tried SP 7 instead. Happy with that

Laptop is descent, comparing to the first edition of the surface book the old one seems to have a better thermal control than this one. Surface Book 3 is so loud and have a bad thermal design. laptop would normally auto shut off due to high temperature.

I’m so disappointed. These computers have a history of failure, black flickering screens, slow glitchy movements, blue screens... and I’m just outside of the return window with Best Buy (only replacements now) so neither Microsoft of Best Buy will do anything but offer a replacement. I’m already on my second return, I wish I never bought this and someone would let me return it so I didn’t pay 1300 of my hard earned money. Too bad.

had to return it three times not impressed at all even was given a used computer

Had it less than two months. Went to use it this past Sunday only to find a hairline crack right down the center of the screen. Unit was not dropped or abused. Microsoft will not replace it and want $500 to repair it. Purchase at your own risk.

I wish I could give it one star. I had to use a warranty to get a new one TWICE and it still had issues of a black screen. Geek squad was NO help. I would not recommend purchasing this computer at all!

I purchased this Surface for my daughter to use at college. She said that the screen cracked for no apparent reason while in her back pack. The screen cracked for no apparent reason within in 2 months. Currently making a claim for this item.

Bought the surface 1/17 at Best Buy. Started acting up in early March. Told it is out of warranty. Bad service bad product, never again. Stay away from Microsoft Surface. 2nd bad experience with a new Surface.

DO NOT BUY. The battery died after a year and The cost to replace the battery is more than the total cost of the laptop.

This is a $2000 whiteboard. This ain’t it Microsoft.

I love it i would like to get a different color keyboard for my Microsoft - Surface Book 3 13.5" Touch-Screen PixelSense - 2-in-1 Laptop - Intel Core i5 - 8GB Memory - 256GB SSD

4years, no issues at all. Very reliable devices. I use everyday for work and personal use. I mostly use it for accounting and light menu designing by Adobe apps. As of now it still working fine.

This was an open box item that was only missing the manual and I got it for half the price. I am still learning all the features included, but after having a surface pro 4 years ago and circling back to Microsoft I can say that I truly missed everything about them! You can edit wonderfully strictly with the apps installed.

I have an older version of this laptop from 2017 and I've had a ton of issues. My screen will black out in the middle of doing something, the headphone jack has issues and won't play any sound, and I'm now having serious issues with it not turning on/coming out of sleep mode. The screen will stay black but the keyboard backlight will light up. It's a pretty buggy computer after a while. It's been happening since maybe a year after purchasing. It's not a bad computer, but I've had more problems than I would prefer. I'm a college student and it's blacked out on me during class and while studying for exams.

I cannot explain how much strife and stress this has given me. I switched to Apple. First, the headphone jack stopped working. Second, the battery on the tablet dies after one hour. Third, some of the keys stopped working. Fourth, the screen will freeze and the volume will stop working. This can only be helped by pressing the volume and power button for 15 seconds. It restarts your PC and interrupts workflow. Fifth, the screen stops working after awhile. This review is about the first Surface Book, but I am begging you to check the reviews on the Microsoft website if you are considering buying the 3rd version. THEY ARE HORRIBLE. NO LAPTOP SHOULD BE RATED 3.2 STARS!!! Going into my junior year of high school, this is completely unacceptable.