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Customer Ratings & Reviews

Your price for this item is $1,119.99
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The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 306 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers regard the Surface Book 3 13.5" as user-friendly and powerful, praising its performance and convenient tablet mode. The screen size is frequently cited as ideal for various uses, and many appreciate its lightweight design and long battery life. Positive feedback consistently highlights the device's versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 306 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, easy to use, worth the money. I would definitely recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey but nice quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been contemplating one of these since they came out, but the problem is that the cost is excessive compared to other things like the HP's I've had. I was going to drop to 25% of my current SSD size to get this, but I worked things out so that I could fit what I needed on here and put the rest on a USB drive. The keyboard is great, nice travel, nice tactile feeling, easy to use for a touch typist. The heat level on this was minimal, so it never got hot on the lap. Loved the detachable screen, but where I used to use my old Surface Pro or even my 2016 HP Spectre with some touch games like taptiles without issues, this brand new system with supposedly better graphics just didn't run it well at all. Glitchy, jumpy. I never could get this, in screen only form, to work as well as even a 4 year old touch screens did with simple graphic games. So while it worked well as a laptop, I wasn't pleased with it as a tablet and returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best 2 in 1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance well for work and media. Easy to take around.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Book 3 is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my daughter needs for graduate school. It is very versatile, and meets all the requirements for a student. The ability to use this as a tablet and the pen option for taking notes is an awesome feature. It is light weight and easily fits in a backpack to go to and from school. We would recommend this to anyone who needs a new laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thank you for recommending it to students. We hope you continue to enjoy using your new Surface Book 3. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Computer for college freshman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She absolutely loves it. Very fast and meets all requirements needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface book 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and long battery life. The screen is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love the portability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fast and you can work anywhere. Screen is just the right size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop to use for drafting. Has a very sleek design!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Expensive for what it is, stay away from surfaces.

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery failed two years in, thermal event that cooked the drive. Small form factor makes it more expensive, you can get a better device for same price or a co.parble device for much cheaper.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations! Easy to use and great features!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We’re delighted to hear that your new Surface Book 3 has exceeded your expectations. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new surface. It does everything I need to do.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Absolutely Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a slick computer, great pixilation, speedy, love love!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this 2/1 laptop. It is easy to configure and install

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Moving up in the world

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a gift. The recipient was impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the surface book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile. Best of both worlds (laptop and tablet).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good little machine for today's world

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little beastie! It's great for working on everything from taxes to art design. As usual, Windows drives me a little crazy, but Geek Squad helps with that. The screen is beautiful, great resolution and good touch sensitivity. I like pulling the tablet off, especially in my studio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate was awesome. Not only did he provide good customer service he also provided education so I could continue the learning process with my daughter who owns the computer.. All the associates in the store should have the same respect for customers. I did encounter someone who could use additional training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an old computer with this Surface Book 3 and love how fast it is. I am still learning things about it and think that since I can detach the screen from the keyboard, it eliminates the need for a tablet. I would highly recommend this laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the review! We're pleased to hear you've been impressed with the ability to transform your Surface Book 3 into a powerful tablet whenever you like.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Laptop for College Students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the best I’ve ever used! It’s great for college assignments or work projects. The delectable screen allows for You to use as a tablet. I bought the pen and mouse (absolutely awesome). I have been able to open up to 4 tabs at one tome on the screen in order to write a paper.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're thrilled that Surface Book 3 is the best laptop you've ever used. It's great to hear that it's been a versatile device for school and work, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wounderful upgrade from the old unit we had. Very fast boot up. The separate tablet option is great. The only, very minor issue, the color of the keyboard. In direct and indirect sunlight, the letters are difficult to see.

    I would recommend this to a friend