Customer Ratings & Reviews
- Model:
- SKW-00001
- SKU:
- 6408384
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Surface Book 3's performance and ease of use, citing its portability and smooth operation. However, some users experienced issues with the screen, including glitches and overheating, and reported inconsistent battery life. Concerns were also raised regarding the device's price and its tendency to become warm during use. The weight was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Surface product. A little bit expensive but high quality laptop.
I would recommend this to a friendSo far, so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had the laptop long, but it is delivering the way I had hoped.
I would recommend this to a friendPerfect adorable lovely
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like always perfect shopping from Best Buy. And fast delivery also.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Had one at work. When I retired I decide to buy myself one.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves his Microsoft surface book 3, he likes the options it offers
I would recommend this to a friendThe perfect work tool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best work tool to work anywhere, The perfect weapon worked
I would recommend this to a friendnice keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love everything about it. Light weight. Tablet removes easily.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We're glad to hear you've been liking the ability to detach the screen from the keyboard to use as a tablet.
Have a great one,
Heather
Surface Customer Care
Professional Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seamless and knowledgeable assistance from the team, as always!
I would recommend this to a friendGreat dual lsptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dual purpose laptop, my son loves it for his school work!
I would recommend this to a friendEnjoy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new ms surface, all is great and what I expected and more!
I would recommend this to a friendStudent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box but really It is good. Thank you Best Buy.
I would recommend this to a friendBest laptop I could ever ask for!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft Surface Book has exceeded all of my expectations.
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop love it and its well built and great quality
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for sharing your thoughts with us, we appreciate it. We hope that you continue to enjoy the Surface Book 3.
Best,
Katie
Surface Customer Care
Haven’t really been able to use it much yet!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer but it froze up and wouldn’t work at all after using it about 4-5 times.. had to pay to have a new computer fixed..
I would recommend this to a friendGood computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer, HD graphics, super comfortable.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We’re thrilled to hear you enjoy Surface Book 3 graphics. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care
Great computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Love the detachable screen and great pictures.
I would recommend this to a friendPerfect for a college student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality and works perfectly for taking notes!
I would recommend this to a friend- Cons mentioned:Screen
Screen problem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer has a screen glitch issues and does not respond when using the mouse every so often.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your new Surface Book 3 isn't meeting expectations. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit
If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care
Surface Book 3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the touchpad is extremely sensitive. Great battery life, but I will be returning it because of the touchpad.
No, I would not recommend this to a friendHinge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving it 2 stars because the hinge had a crackling sound. When I researched online, there were other returns because of this concern. I don’t know if that is part of the hinge mechanism or just a manufacturing defect in some of the laptops. I did not want to take the risk, since the hinge is the spine of this laptop. Other than that, it’s very good.
No, I would not recommend this to a friend
