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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 238 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Book 3's performance and ease of use, citing its portability and smooth operation. However, some users experienced issues with the screen, including glitches and overheating, and reported inconsistent battery life. Concerns were also raised regarding the device's price and its tendency to become warm during use. The weight was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 238 reviews
  • Rated 5 out of 5 stars

    Dreams Come True

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been eyeballing the Surface Books for a while now. I’m so glad I waited to get this one. I love the flexibility of using it as a laptop and as a drawing pad. I love that I can use all adobe cloud programs so that I can learn and dabble in new hobbies. The pen tracking is flawless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought for graphic design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a MacBook but unfortunately it doesn’t have what I need to do graphic design. Surface book is good for running big programs and it can handle it. The bigger the ram the better

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving a review! We're thrilled to hear you've been enjoying the powerful performance of your Surface Book 3.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! I Purchased his laptop because my old laptop was super slow and it would glitches every time I would do some thing. This was a great laptop it is touchscreen, it’s detachable, and I love this product so much. I’m glad I was able to purchase the surface book 3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Different but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface but I miss the usability of my Macbook Pro. The mousepad on the Surface makes a mechanical sound that it slightly annoying if I am doing a lot a clicking. That being said, I am looking forward to using the tablet feature and I would buy it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Book 3

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 in 1 the only downside is Windows 10. Excellent keyboars, superb typing experience, great screen. Overall very nice. If only it would run OSX.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the display, keyboard, and functionality of your new Surface Book 3. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love my Surface Book 3

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my After Effects class and it powered through with little to no downtime in rendering. Lightweight, powerful, long battery, perfect for all my graphic design needs. Works with my surface pen from my Pro 6, too!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my child who went off to college. It replaced a Surface pro that lasted throughout high school. Hope this one last as long as that one did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing one thing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the technology put into the detachable tablet, I guess it didn't leave any room for quality speaks. Sound is very low for this price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for taking notes and handling most of my engineering software programs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great notebook, but I wasted $400 by buying the Book with removable tablet screen. Save yourself some money and buy the non detachable screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface book 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a college engineering student like me. It’s very versatile as it can be a laptop and tablet. I have had no issues at all dealing with the software or the hardware. Overall great laptop!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It’s great to hear that your new Surface Book 3 is working well for you. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Extra nice computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but worth it. Touch screen, tablet, laptop all convenient options for a college student, home office or workplace.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your thoughts with us about the Surface Book 3. We are glad that you are enjoying it as a Laptop and a Tablet. It is great to hear that it is helpful with college, work, and all your home needs.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love this computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this not too long ago and I am happy to say that I definitely love this computer! It’s meets all my expectations and then some... it’s so great that my other have brought himself one as well =)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that you love your new Surface Book 3. It's great to hear that it fits your needs, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good all around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love how fast it starts and how good the screen works. A little difficult to attach and detach but overall good buy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We are so happy that you are enjoying the product. Thank you for sharing your experience with us, we appreciate it.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    perfect for my needs - very lightweight, compact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want a computer whereby the overall product was lightweight and compact. The device meets both requirements either as a laptop or tablet. Camera/mike are great for meetings (not tried taking a picture).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's great to hear that Surface Book 3 has been a perfect fit for your needs. We're glad that you're a fan of its portable design and versatility, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Works as advertised.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have played games, streamed media and donde some work on it successfully. This is my second surface, my 1st one is still working without problems. I expect this one to be as reliable as my last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a college student and I needed a new laptop for virtual learning. This laptop is great it runs fast and smoothly. I love the 2-in-1 feature and the battery life is great, it charges quickly too!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Brooke,

      It's wonderful to hear that Surface Book 3 meets your needs for college. We're glad that you're a fan of its versatility and performance, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for going paperless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a student I was looking for an option to eliminate paper where ever I can. While you can get more powerful options in the same price range you can not get that functionality anywhere else!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s good but battery life is not!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give it 4/5 stars but the battery doesn’t last very long at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This laptop is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop serves every need for me! Only complaint is that not many accesories are available for this model because it is new. I was not able to find a glass screen protector or a skin that fits.

    I would recommend this to a friend
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