Customer Ratings & Reviews
- Model:
- PD9-00003
- SKU:
- 4561910
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Surface Dock's ease of use, abundant USB ports, and ability to support multiple monitors. Many appreciate its compact size and compatibility with Surface devices, while also finding the improved connectivity and charging capabilities beneficial. However, some customers find the price to be high and the weight a bit cumbersome. A shorter-than-ideal cable length was also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Some issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connections not the greatest. Not as durable S I thought. Does the job but there are a lot more inexpensive ones that do the same thing and even better
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to reach out. We're sorry to hear about your connection difficulties using Surface Dock. Have you ran updates recently? This usually solves most minor issues that you mentioned. If you haven't, learn how to easily update Surface Dock here: https://support.microsoft.com/en-us/help/4023478.
If you should still be encountering any questions or concerns, please don't hesitate to reach out to our team for extra support: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
Waste of Space and Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, so I've owned three Surface devices and two different Surface docks. Both docks have not worked at ALL with my Surface devices. Completely useless!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Zach,
Thanks for being a long-time Surface fan. We appreciate you taking the time to reach out. We're sorry to hear about your difficulties with Surface Dock. We certainly expect more from our devices, and we'd like you to know we're here to help! We highly recommend contacting our support team to assist you in troubleshooting your issue. Once they hear more details of what you are trying to accomplish with your device, they should be able to assist you. Please contact our team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Better than original charger
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surface pro charger that comes with the computer is very flimsy. I used to buy one every 6 months. This one lasted a year
I would recommend this to a friendIs not capable of displaying dual monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues displaying dual monitors even though it does say dual monitors within the specs. Even with latest firmware there are still a ton of complaints online.
No, I would not recommend this to a friendbroke after 1 week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it broke after one week, when new unit arrived, they forgot the power brick. It has been almost 2 weeks, and still missing the power brick.
No, I would not recommend this to a friendHorrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 20 of theses and 20 surface laptops. Most of them had issues using dual.monitors and connecting.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out about your experience with Surface Dock. We're sorry to hear you've experienced some difficulties with your Surface Docks connecting your Surface Laptops to external monitors. It's possible your Surface Docks need to be updated, which you can learn more about here: https://aka.ms/AA4rbrh, as well as additional ways to troubleshoot Surface Dock.
If you find you need additional assistance, our support team is always available to help here: https://aka.ms/AA4rbq6.
Best,
Heather
Surface Customer Care
Did not last...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 17 months after purchase. (5 months after the warranty expired.)
No, I would not recommend this to a friendDoesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the dock to work consistently with two monitors or even one. Ended up using a Dell USB3 device and like it much better.
No, I would not recommend this to a friendCould Be Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It docks the Surface well but the power cable is short and It could really use a battery.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for leaving some feedback about Surface Dock with the community. We always love hearing from members of the community such as yourself, and we'll be sure to pass this feedback along to the rest of our team. Thanks again!
Best,
Heather
Surface Customer Care
Dong
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing sucks for the fact you have to use it, but it works okay i guess. half the time i can't connect tot he two screens i have and have to unplug and plug in and do this over and over for quite a while. it is really annoying. i guess i screwed up for using the surface pro for work.
I would recommend this to a friend- Pros mentioned:Usb ports
Very heavy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My original cord went out. It is very heavy. Extra USB ports are nice. Quality of the cord does not seem like it will last long because of heavy adaptor boxes attached. I feel cord will go out just like my original adapter. Very disappointed.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for leaving feedback about your experience. We’re sorry to hear you’ve been encountering issues with your Surface Dock, and our team is standing by to help. Please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.
Best,
Rebecca
Surface Customer Care
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to do a good job with network and wireless mice but does not help with external displays.
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to believe such a touchy, marginally useful product came to market.
No, I would not recommend this to a friendBe great if it did 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't do over 1920 via surface laptop 2 deal breaker for me
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke two weeks after I bought it, didn't register none of the sub ports
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're so sorry to hear that you've had issues with your Surface Dock. We want to make sure that you are able to use your product, and get the most of it. Since this is uncommon with our products, we would like for you to get in touch with us at [email protected], with the reference number 1709199670100, so we can get this settled for you and try to get you a new replacement.
Kindly,
Victoria, Surface Customer Care
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product. It did not work with new samsung 27 or 32 inch monirors
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello JayDee, Thank you for being a Surface customer! Your feedback on Surface Dock is extremely important to us and we are always working hard to optimize your Surface experience. In the meantime, please check out this support site that may help you to resolve the external monitors issues you are experiencing: https://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-docking-station-surface-dock?os=windows-10
If you need further help, please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration this has cause and hope this was helpful to you.
Horrible ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah the display port was awful, cane out all the time took back
No, I would not recommend this to a friendMicrosoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft - Surface Dock - Black ia a piece of Junk.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We expect a lot out of our devices and know you do, too. If you'd like to share more about your experience, we are here to listen. We can take a look at the specific details and connect you with the best resources and information to address it. We are here to help. You can get in touch with our team here: https://support.microsoft.com/en-us/contactus/.
All the best,
Amanda
Surface Customer Care
VGA resolution is poor through docking station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Final price not what was quoted by customer service either
No, I would not recommend this to a friendDeserve a refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this product. Unreliable. Unstable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Javelin, Please check out this support site that may help you to resolve the issues you are experiencing: https://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-docking-station-surface-dock?os=windows-10 If you need further help, please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration this has cause and hope this was helpful to you.