Customer Ratings & Reviews
- Model:
- WS2-00025
- SKU:
- 5663301
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Surface Full-size Wireless Keyboard's high-quality design, ease of use, and comfortable key travel. Many appreciate the inclusion of a number pad and the lightweight nature of the keyboard. However, some users experienced connectivity issues and found the price to be relatively high compared to competitors. A few also noted compatibility limitations.
This summary was generated by AI based on customer reviews.
Surface Keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good addition to my work tools. Very Good.
I would recommend this to a friendNope.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great until it stops working. And if you're unlucky enough that it happens after the 60 day return policy you have no options. You will call the Geek Squad and will be told to bring it to a store. The store will tell you to "Just call Microsoft and they'll send you a new one because it's still under manufacturer's warrantee" Microsoft will not return your emails for weeks, they're probably trying to get you to give up. Oh and there's no way to talk to a person at Microsoft Support (or if there is, please let me know becuase I tried!) Pick something else, save money and aggravation.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It flexes in the middle. No Bluetooth adapter provided is a little crazy for the price. I would go with the Logitech over the keyboard.
No, I would not recommend this to a friendGreat but annoying at times
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes when I press a key it locks, and creates a bunch of copies of the letter/whatever till I press the key again. Otherwise it's great in every way
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community about your Surface Keyboard. We're sorry to hear you've encountered difficulties and we'd like to help you figure out whats happening. We suggest checking out this Surface keyboard troubleshooting link here: https://support.microsoft.com/en-us/help/4486820. If you need additional help, our support team is eager and available to help: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Surface Customer Care
- Cons mentioned:Compatibility
Never worked with my computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy an external Bluetooth receiver and I never got this keyboard to work properly.
No, I would not recommend this to a friend Great Feel With Flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I have a defective unit. The lower right corner is not level when make for a frustrating typing experience when using the number pad.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We regret to hear that you've been running into troubles with your Surface Keyboard. This should not be the case, and we want to make sure that you have the Surface experience that you expected when purchasing your device and keyboard. Please reach out to our team at [email protected], and our team can look into this for you!
Kindly,
Victoria
Surface Customer Care
Surface Keyboad
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this keyboard for a short while. I will say at first it will feel small and take a bit to adjust. I love this keyboard now after using it daily. I have all surface products and have suited me well.
I would recommend this to a friend- Cons mentioned:Lag
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this keyboard. Too much lag. Perhaps it would work better with a Surface device, but not with my HP. Ended up with a Logitech keyboard and it works great!
No, I would not recommend this to a friend Ok keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ok keyboard the only problem I see is that it takes a long time to connect with your computer.
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality. For the price you should get more.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Nash,
We're sorry that your Surface Keyboard hasn't lived up to expectations. If there's a problem with it, Microsoft Support may be able to help. We recommend reaching out to them here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
ehh, its nothing great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its nothing great, just a keyboard and it gets me by.
No, I would not recommend this to a friendKeyboard looks amazing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard looks amazing. Key’s feedback is not obvious. Returned.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We'd love to hear some more details about your experience to see how we may be of assistance. If you're interested, please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
Great to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Portable keyboard and great to use . Only issue is it’s too thin
I would recommend this to a friendNo Lag Time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great keyboard. Does not lag. Only issue is it drains my surface battery
I would recommend this to a friend- Cons mentioned:Connectivity
Chuck361
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard it always loose connection and hard to connect back to my desktop. I wouldn't recommend don't waste your money
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not connecting properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.connection via the blue tooth receiver is not good. Letter don't get type. Letters run on and on. Performance is very unreliable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing difficulties with your Surface Keyboard. We appreciate you taking the time to reach out and we'd like to help figure out whats going on. We recommend checking out this keyboard troubleshooting article here: https://support.microsoft.com/en-us/help/4034571/accessories-troubleshoot-problems-microsoft-mouse-or-keyboard. If you need additional assistance, our support team is eager and available to help here: https://aka.ms/AA4rbq6.
We hope these help,
Rebecca
Surface Customer Care
Flawless Smooth Connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using with MS Surface Book 2. The Bluetooth connection is instantaneous and flawless. I wish the keys were backlit or a darker color to give more contrast and make it easier to type. I like that it has indicator light for caps and num lock.
I would recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the ol' price tag. Just a keyboard. Ya know?
No, I would not recommend this to a friendTypes great, when it types properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent keyboard But.... kept typing "t" all by itself even with multiple unpairing/pairing attempts. must be caused by interference but if im paying ~70$ for a keyboard it should work flawlessly. returned it.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. One month and is not working anymore. Change the batteries and nothing. Expensive and defective
No, I would not recommend this to a friend