Customer Ratings & Reviews

We had to return it because it wouldn't allow the Operating System to be changed to a complete foreign language. It would leave certain parts in English. Otherwise it seems like a fine product.

A very excellent product and compatible wirh any other brand out there.l lovr it a lot.

Very easy setup and transferred information from my old surface.

This was the best thing i could have ever bought at best buy!!

Nice laptop. Great battery life and easy use. ……..

Love this product have not had any issues and the screen is great!!

Love Best Buy they what I need every time I visit and helpful and quick

Bought this for my granddaughter for Christmas. She absolutely love it.

Screen keeps going black repeatedly. Have tried troubleshooting, updating drivers, etc. to no avail. Asked Best Buy if I could return, but they wouldn't let me because it has been 16 days, and the return policy is 15 days. BEWARE - they will send you a defective product and not stand by it.

Really enjoying the computer. Easy to use. All my data transfered from my old laptop.

Great customer service, excellent and reassuring me my purchase was the right one for all I needed to do with it.

Top quality product on fit, functionality and overall finish

Does everything i want and need it to do bttery could last longer

Great laptop at a great price. Lightweight. And I anticipate this will last for many years.

So far so good. Hopefully this works out better than my HP I had to return

Not a bad device if you understand its limitations going in. Unfortunately running on Snapdragon and emulating Windows 11 is vital information that is make or break for businesses working on Windows based software development. Had to return it due to these limitations.

Its a pretty reliable and decent laptop. It does as expected for the price.

The Microsoft Surface 13" Laptop has a very common exterior design. Nothing unusual. The same old sleek and nice design. The slim dimensions with round edges and light weight make it easy to carry around. Excellent for every day's tasks with very long lasting battery life. Joy to type on keyboard and wide trackpad. Battery Life: I was able to run ~10 hours on one charge doing light office activities. Including Teams video calls without needing to re-charge. That's more than enough for daily portability. Snapdragon X: While it is not your common Intel, it is indeed enough for what it is made for. It is fast, and efficient running common applications and productivity tasks. That also includes the Copilot+ features (thanks to the Qualcomm Hexago NPU). I've tried the Lice captions, the Windows Studio Effects (for video calls) and a little bit of the Recall (not liking it much). One nice feature for having a Snapdragon is how your laptop will be running smooth and quite. Very efficient and heat managing Processor. Some of the old software might suffer from ARM compatibility... Windows on ARM is offering some ways to keep those running but usually with reduced performance (compared to x86 platforms). That's the problem with any ARM-based laptop. Bluetooth and WiFi: they are long range. Supporting WiFi 7! It is till doing well for WiFi 6 and 5. Tested at different positions away from the main router without issues. The BT range is also acceptable. Almost matching and exceeding my best BT range laptop. The Surface has an IPS touchscreen, 13"! it has a decent image quality (not your gaming rig with 4K) but it has a very accurate sRGB coverage that is very close to true color. It is still, only 60Hz refresh rate display but can't complain... Talking display, the GPU performance is adequate. Adreno is considered weak! It might be not your best choice for graphically intensive tasks. In few words: it is very well built. Highly portable with nice battery life for everyday performance (good AI tasks support). Medium screen resolution and refresh rate. I'd recommend buying it if your primary needs are productivity, web browsing, Keeping in touch, and AI features capability, Light weight, slim and sleek design laptop with LONG LIFE battery. I'd say it is the parallel alternative to the other brand laptop with Windows flavor.

I loved my old Surface Pro, but Unfortunately, this laptop had issues that I ultimately read in forums and reviews after I purchased it. It has significant delays in keyboard to screen response or sometimes not at all. I went to forums, Microsoft etc...and did a number of updates and processes to fix the issue but nothing worked. Trying to type and the continual lag forced me to return and get an HP Omnibook 5 which has been great so far.

Love my Microsoft Surface Laptop for starters in the way it was able update and to transfer all my information, emails,Google Chrome from my Dell All-in One desktop to the Surface so seamlessly. The Windows Hello is secure with a quick log in is awesome without having to enter a password. The Microsoft Surface Touch Screen works like a breeze and is very snappy and responsive to web surfing. The Recall feature makes it convenient to go back to where you left off. Just click on Recall Preview and it will pop up your last web sites for you to click through and prompt you to jump back into viewing. It takes time to get use to in creating duplicate pages in Recall review. The Microsoft Surface Laptop has an amazing display resolution of 1920x1280 with a refresh rate of 60 Hz which makes for beautiful brightness from the 13" Touch Screen. The Microsoft Surface is great size for using in bedroom for quick researching with Copilot three options that include quick response, think deeper and deep research with its AI Companion for just about anything you need to know, create or learn. Battery life is great and steady when you can surf and stream as much as you like all day. I like the fact that I can permanently remove my photos with sending them to the recycle bin. I will be getting much use out of my Microsoft Surface Laptop 13' with its powerful performance and battery life and in navigating the AI era of technology.