Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum.
  • Up to 23 hours of battery life* All day battery life for an on-the-go day. The woman with a parasol and her son, 1875 Monet Based on video playback test. Battery life varies significantly based on device configuration, usage, network and feature configuration, signal strength, settings and other factors. See <https://aka.ms/SurfaceBatteryPerformance> for details.
  • What's in the box: Microsoft Surface, Surface Laptop 13-inch, USB-C Charging Cable, 45W USB-C Wall Charger, Quick Start Guide, Safety / Warranty Documents.
  • Specifications: * Battery Life: Up to 23 hours * Display/Screen Size: 13" LCD display with up to 60Hz refresh rate * Storage: UFS: 256GB or 512GB * Processor: 8 Core * Graphics: NPU, Qualcomm HexagonTM (45 TOPS), Qualcomm AdrenoM GPU Note: The image does not provide any information about the specifications of the Surface Pro X.
  • TM Brilliant 13" PixelSense LCD touchscreen Surface Laptop 13" is built to be an incredible device for streaming your favorite movies, shows, and music.
  • Enhanced productivity with a large precision touchpad.
  • The ports you need: Charge on-the-go, transfer data fast, or create the ultimate desktop set up with two USB-C 3.2 ports.
  • Express your style with three color choices: Surface Laptop comes in three new colors - Violet, Ocean, and Platinum.
  • Surface Laptop 13" dimensions: 13" (L) x 0.61" (H) x 8.43" (W)
  • You are the security. Windows Hello is a faster, more secure way to get instant access to your devices using only your fingerprint.
  • Copilot: Your AI companion. Speed up tasks, get personalized answers, or find creative inspiration right from your task bar. Good afternoon! Help - Ask me for a week of plant-forward meals. Create a workshop. Bang-Coe Copilot! Sa - - ... I - - I - - . - - - - . - . - .- . -- - - - .- . - .. - - L - - - - - d
  • Qualcomm Snapdragon X Plus processors offer powerful performance for everyday use, including web browsing, video streaming, and everyday productivity with Microsoft 365 apps. These processors are powered by a 45 TOPs NPU, which provides revolutionary AI processing power.
  • Alt View 9. Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum.
  • Alt View 10. Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum.
  • The text on the image is a keyboard layout, which is a diagram of the keys on a keyboard. It shows the positions of the letters, numbers, and symbols on the keyboard. The layout is typically used to help users familiarize themselves with the keyboard, especially when learning a new language or operating system.
  • Alt View 12. Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum.
  • Alt View 13. Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum.
  • Copilot is Your AI Assistant on the Microsoft Surface Laptop 13" video 0 minutes 59 seconds
  • Long-Lasting Battery and Silent Operation of Microsoft Surface Laptop 13" video 0 minutes 51 seconds
  • Student Productivity and Organization with Microsoft Surface Laptop 13 video 0 minutes 55 seconds
  • Unboxing the Microsoft Surface Laptop 13" video 0 minutes 53 seconds
  • Recall (preview) - Timeline and Search video 0 minutes 31 seconds
  • Recall (preview) - Settings and Control video 0 minutes 30 seconds
  • Recall (preview) - Security video 0 minutes 26 seconds
  • Improved Windows Search video 0 minutes 28 seconds
  • Click to Do (preview) - Image Actions video 0 minutes 22 seconds
  • Click to Do (preview) - Text Actions video 0 minutes 27 seconds
  • Photos - Super Resolution video 0 minutes 31 seconds
  • Windows 11 Home video 1 minutes 51 seconds
  • Surface Pro 12" and 13" Sizzle Video video 1 minutes 00 seconds

Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

Model:
EP2-36981
SKU:
12336105
$979.99
Save $170
The comparable value is $1,149.99

Customer reviews

Rating 4.7 out of 5 stars with 234 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 234 reviews

  • Get more than what you see!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and knowledgeable friendly staff, bravo best buy

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Good purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what my son needed for college at rmu

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • The one that you may need

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best consult, a good product, the one that I need The staff was wonderful

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Windows

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s awesome I love this laptop i am very happy with this purchase

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Surface!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Surface. It is my third one!! I never look to another brand/type.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • I’d recommended it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a surface user for several years now and can’t say enough about the ease of interfacing and the operating system. The only issue is the battery life goes faster than I’d like and it can’t be replaced, so after 3 yrs I had to buy a new one!

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Early Xmas Surprise

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for as a early Xmas gift for my wife. She absolutely loves it and hope to get years of use out of it. Great Quality and a fantastic price on Black Friday!

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Great buy for an exceptional touchscreen laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from our 10 year old Microsoft surface which is still functional. Great device as a touchscreen laptop with exceptional functionality at perfect Black Friday price. Highly recommend

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Worth It

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to use, good quality and price.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • recent purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product - great customer service - thoroughly enjoying purchase!

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Mr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Very helpful customer service and interaction and helpful advise

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Best Performance Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light so it is easy to carry around. Other than that, can easily run games INCLUDING valorant so you know its good.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is the best! I am really enjoying this computer!

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Outstanding professionalism

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was knowledgeable, friendly and courteous.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order was delivered in a few days. Fedex actually had to hand me the box, so not left on the doorstep. I liked having my favorites "go to" sites right in the middle of the screen. This laptop has them squeezed in on the bottom.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Love my new laptop!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! My salesperson was so knowledgeable, patient and pleasant!

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • No fat fingers.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I gave this four stars is that the keypad keys are flat and hard to type on it correctly. My fingers are not big, but it seems I catch a couple of keys occasionally rather than just the one key I intended. It would’ve been nice if the keys had been raised.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop feels and works amazing. Change refresh rate.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Light and Easy to manage

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is efficient, easy to set up, and easy to use.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend

  • Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for college and I am super excited to use it next year. I love the touch id password feature and the keyboard is super nice.

    This review is from Microsoft - Surface Laptop - 13" 2K Touchscreen - Snapdragon X Plus 2025 - 16GB - 256GB Storage - Copilot+ PC - Platinum

    I would recommend this to a friend
Page 9, Showing 161-180 of 234 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.