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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 227 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop as a highly portable device with outstanding battery life and top-notch build quality. The touchscreen and color options are also well-received. While the laptop generally offers snappy performance, some users have reported occasional lag due to the Copilot feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 227 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a really good computer for when it comes to school work and even coding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a Surface owner for years. This machine meets all expectations. When it comes to value it EXCEEDDS value (price cost) expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Grab one you will not be disappointed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface 13" Copilot Laptop is a small but incredibly powerful machine that I've come to truly adore. As soon as I took it out of the box, I knew this was going to be a phenomenal device — and for the most part, it has lived up to that first impression. If you're a college student like me, a regular traveler, or just in the market for a small, affordable everyday laptop, this one is definitely worth checking out. First, unboxing was easy and professional. Microsoft obviously considered the packaging — the case itself was solid, attractive, and the contents were well-packed. There is something about unpacking a product that feels premium before you even switch it on. No dents, no suspicious seals, just neat, tidy presentation. It's a detail that doesn't matter, but it makes you feel like you're receiving something premium. As soon as I took it out of the box, the first thing I noticed was the weight and size. This laptop is actually very small and light. I mean, it's ridiculously portable — like, put-it-in-your-bag-and-go levels of portable. I've used other 13-inch laptops before, but this one feels particularly streamlined. It's thin, the bezels are narrow, and the aluminum body makes it look really clean and minimalist. Whether I'm working at home, working at a coffee shop, or sitting in a college lecture hall, this laptop doesn't feel like it's taking up too much room or weighing me down. As a student, portability is everything — and that Surface completely understands that. It easily fits into the majority of backpacks without weighing them down, and I can carry it around all day long without issues. That's a huge bonus when you have classes all over the campus or you're constantly on the move. It's like they made it for the student or business-on-the-go lifestyle. The Copilot integration is certainly the biggest selling point of this computer. Microsoft's Copilot features are natively integrated into Windows 11, and having them so readily accessible makes this laptop just that little bit smarter than a standard machine. From summarizing a read to getting my own notes in line, helping with scheduling, or even creating rapid-fire emails, it's nice to have an AI-enabled assistant that does feel native and not tacked on to the computer. Performance-wise, it's snappy and responsive — usually. For normal tasks like web browsing, Google Docs usage, Microsoft Office usage, watching videos, and jumping on Zoom meetings, it's great. The screen is clear and vibrant, and the keyboard is just comfortable enough for long typing sessions. I've written full essays, edited a few photos for school projects, and had a few tabs open without really noticing any lag. That's what I expect out of a student laptop: something that just works when I need it to. But I will say one area where the Surface Copilot laptop falls short — and that is in app installation and app updating. It's not terrible, but what I've discovered is that installing larger apps or system updates takes longer than it should. I attempted to install some school software such as MATLAB and Visual Studio, and the install was slower than it should have been. Even installing some apps from the Microsoft Store was slower than other laptops I've used. It is not the kind of problem that makes a laptop unusable, but it is annoying when you are in a hurry. If you're somebody who is always in the habit of installing and uninstalling programs or need to keep your system updated on a regular basis, this delay in installation speed might be annoying. I would describe it as a patience problem — it does get the job done eventually, but do not expect lightning-fast updates. Battery life is excellent. I'm able to get almost a full day of school work without needing to be plugged in, which is a major plus. Depending on what I'm doing, I'm getting 8 to 10 hours. That's on medium brightness and a whole bunch of school work like Word documents, slide shows, web browsing, and some light streaming of video. I would not use this as a gaming computer or a video editing machine — it's not meant for that — but for anything else, it's fine. Another feature that I like is how it stays cool and silent. Most laptops, even the slim ones, heat up and start blowing fans at the intensity of jet engines if you so dare push them a little — but not this one. It stays fairly cool and silent even when you've got several programs running and a half-dozen or so browser windows open. That's something that I didn't know that I needed until I had to sit quietly in an otherwise quiet study room with a racketing laptop in the past — this one spares you that humiliation. The screen is perfect for the size. The 13-inch screen is the perfect compromise between portability and usability. The touchscreen is also responsive and the colors are vibrant without being overpowering. The resolution is perfect for watching media, and I've been able to watch YouTube, Netflix, and even make video calls with crystal clear definition. I also like how the screen has perfect viewing angles, which makes it simple to share content with a friend or classmate. In build quality, Microsoft hit a home run. The metal body of the laptop is solid and sturdy — not flimsy or plastic-feeling like some of the other laptops in this category. It looks like it would take a few bumps in a backpack without complaint. The hinge is also solid. It's not loose or flappy when I open or close the lid. The keyboard is great to type on, and the trackpad is responsive and smooth. You don't need to mash keys or second-guess gestures — it's just precise. All in all, the Microsoft Surface 13" Copilot Laptop has made school easier. It's compact, clean-looking, and designed to get things done. The Copilot AI features are the icing on the cake that I didn't know I'd be utilizing as much as I do. It boots fast, gets things done, and does so while looking good while doing it. It's not flawless — again, those slow app downloads and updates can be annoying — but for everyday use, it gets the job done where it needs to. If you're a student, remote employee, or simply someone who wants an excellent, portable laptop with a bit of future-proof AI, this is an excellent option. It doesn't attempt to do more than it can do — it simply attempts to be portable, long-lasting, and convenient, and it succeeds at these things stunningly well. I'd unreservedly recommend it to anyone who requires a light Windows laptop that still feels quality but isn't too complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing replacement for a MacBook if you prefer windows!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a slow response time to the mouse and typing, Taking back before my two months is up already took to geek squad once.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, very practical and great for students

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft Surface 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in perfect condition everything I was expecting!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Microsoft laptop purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like the 13” laptop & look forward to learning as much as I can to make it worth my while & purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It was easyto purchase, set up and use. Thsnk you so much for habing it delivered so quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for collage and people who love being organized

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for your high school student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for my high school student. While its compact, it still provides sufficient space for typing on the keyboard. The features the laptop come with are relatively good compared to similar laptops. Overall i think this is a great laptop for high school students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the item we are looking is right on the spot and the employee who assist us is very accomodating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A beautiful and working laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing product. I have had no problems using it on a daily basis.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    New laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get fast lightweight laptop, with great storage. Great for the persone on the go!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great ! but is missing windows hello face id

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing hardware for windows hello face id login, not something that we expexted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Surface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it. Such an upgrade from my laptop that was 8 years old..

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Laptop Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, nice portable computer for school and work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop turned out to be exactly what I was looking for. It’s powerful enough for the tasks I need to accomplish, fits nicely in my backpack and the violet color is unique.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my daughter and she loves it. I was looking for something that she could use going to collece and she sats it fits her perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and the customer service was great would recommend!

    I would recommend this to a friend