Customer Ratings & Reviews

The laptop is sleek and compact to be carried easily in a tote bag or a backpack. It is very convenient to be used while travelling and lightweight. The touchscreen works smoothly and the keyboard buttons are soft for easy typing. All the buttons are soft to the touch and work without any defects. The trackpad is pretty smooth too and just requires a gentle touch. All this finesse is also contrasted with the heft and the solid build. Its not "heavy" but for its size its definitely heavier than it looks. Not bad, in fact it makes it feel premium and gives confidence that it is well built. The battery life so far seems to be great, I have used it for an hour or so everyday for about 3-4 days without charging and it is still running on 40% battery, so it could last up to 10 hrs of light use. Setting up the laptop and transferring the contents from my previous was pretty easy. It was the standard new Windows launch/setup process, with most of the time in Windows checking for updates and applying them before letting you use your device. Something I did not realize I would miss from my old laptop was the fully foldable design. Strange, that I did not think it would be a big deal, but you do miss it when its not there. This laptop's hinge will only I am guessing till about maybe 135 degrees. Opening the laptop could have been easier too, as it is fairly thick, and the edges stick too close to each other with no sharp end specifically given to assist with the opening. Also the laptop does get a bit warm while charging. The speakers and the camera are pretty great, again for a laptop camera this is one of the best I have used so far - making it a great machine for office video calls.

If you've used any of the previous iterations of Surface Microsoft Laptops you'll no what to expect here from a user experience. Smooth, clean software, great build quality and a general ease of use. I'll be honest that I haven't used a Microsoft Laptop since the 2022 version and before that the original Surface Laptop Studio, but not much has changed whether that be good or bad is up to the user and their needs. In use everything runs smooth and without much hassle. This version has 16gb RAM and a 512GB SSD, which should be the norm for any laptop/computer over $500. CoPilot is a big proponent of the Windows landscape and this Surface is no different as there's even a dedicated button to access it. I've used it a bit and it useful in finding the answers to research, finding files in the storage, assisting in writing, but that's about it as far as I needed it for as I'm more invested in Google's Gemini and it is on my phone so it's there at any opportunity and not on a laptop that requires me to be connected to WiFi. The Snapdron X processor is new to me, but from research, it seems it will help with battery life and in actual use, it seems to get an hour or two more of use in normal use which is big if you're out and about, but its success depends on developers of applications supporting the chipset. Additionally, I'm not a fan of the move away from the Surface connect port as you lose a USB-C port as it's used for charging. So you'll have one free USB-C, one USB-A port and the headphone jack for periphials. Overall the new Surface Laptop with the Snapdragon X chip is a good computer for Surface loyalist, and those new to the line. But I don't think it will make me give up my MacBook any time soon and will be relegated to back up duty/Windows specific needs.

We had terrible customer service. After our purchase we got complete run around.

Nice laptop BUT there is no driver available for my Canon printer and there may not be a driver for most printers! The issue is the Snapdragon processor. Hard to believe but true. Ask before buying! I returned the laptop because I need to be able to print.

very good laptop to buy if you’re looking for a reliable semi cheap laptop for college. this works great and it’s very easy to navigate. very long battery life lasts me up to a week with decent daily use

This is an extremely capable laptop that makes use of every cubic centimeter of its size. The screen fully occupies the lid, and the keyboard uses all the space available in the base. I absolutely love the keyboard and touchpad. They're both made of a softer material that really gives them a good feel. Typing is excellent with the just the right amount of spacing between keys for accuracy. The overall case is a little thicker than I anticipated, and it's not clear why it needs that extra space. I've used other, similarly provisioned laptops that were a little thinner, so I'm pretty sure it could've been accomplished here. Temperature management has been good with the fan kicking on only infrequently. It also stayed cool enough that it wouldn't be a problem working with it directly on my lap. Setup took a little longer than I remembered my last windows laptop taking, even though it was still all the same setup questions and answers. I did accidentally restore it from the wrong backup and needed to reset it after the initial setup. That reset took much longer than I remember when restoring other laptops, so there may be something with the whole copilot thing that is dragging the process out. The other little quirk for this one is the lack of facial recognition for Windows hello. it uses a fingerprint reader on the power key instead. So far, it has worked flawlessly, but I think it's a little less convenient. Other than the thickness and the slower setup, this is a really solid laptop. I would probably recommend this over most of its competitors.

Got for college kid drop proof, scratch proof! Perfect size for classes.