Customer Ratings & Reviews

Great computer for college student or anyone using Microsoft programs.

like everything about it. However, when I type using the Korean keyboard on my phone, sometimes the typing works and sometimes it doesn’t. If this issue continues, I think I may need to request a replacement.

I love the color and the shape, style, etc. I bought it for my kids, but after 6 weeks we used it, multiple problems happened. The screen had flash. Occasionally it automatically restarted. And the key issue was that the touchpad didn't work any more. So annoying. But still thanks for return it as a gift card after I bought the BestBuy membership.

It's honestly a really nice laptop. I got it in the color black and its just so beautiful.

I love my laptop purchase! Love the color, functionality, and it’s lightweight and easy to use.

Awesome laptop . Grady for college and everyday use ! Super fast and easy setup .

best buy price for a laptop PC is best in the market!!

Cannot print from laptop. Had a problem connecting to my one year old HP printer. MS support says that my new ARM based Surface is not compatible with HP printer. Now I am stuck with a computer that is somewhat worthless to me other than surfing. I print a lot of documents for my home based business.

It's kinda heavy but it's personally about the same as MacBooks

Very pleased with this latest model. It has lots of new features

We just got this for my granddaughter unable to give opinion yet

The Microsoft Surface Laptop has some outstanding features. It is very sturdy and sleek, and comes in some beautiful colors. It is very thin overall which is amazing considering the processing power and capabilities. It is lightweight and portable. The first thing I noticed was the outstanding display, with a thin bezel, that makes it seem much bigger than 13.8". The touchscreen is extremely responsive. The colors are vibrant and images crystal clear. The keyboard is lighted and smooth - very comfortable to use. The touchpad is also very responsive, but I did have an issue of it freezing up a couple of times during some applications. I had to close out the app and restart - then the touchpad came back. The charging cord has a very unique connection design (so it's not universal). I don't care for it because it is magnetic and can stick to the side of the port, rather than being inserted properly. It also pops out very easily if on my lap. If it's on my charging stand, this wasn't an issue as long as I made sure it was plugged in correctly. However, it does charge fairly quickly and has an amazing battery life. I have used the laptop for well over a day and a half with it still registering 40-50%. The Snapdragon processor is impressive, fast and provides great performance. The laptop itself is wonderfully designed. Some of the new software, driven by AI, is helpful and will improve productivity, and some fell short of my expectations. There are Studio Effects features for live chats/videos that are nice, including a blur background, which is easy to turn on with one click under that battery icon on the taskbar. There is a Microsoft Office icon on the taskbar, which is an efficient way to access the office software. The new Cocreator in Paint is supposed to assist is the creation of drawings/graphics. I found it very cumbersome to use, and the AI images were not always reflective of what I drew. It was also slow and not responsive enough. The laptop has a Copilot key on the keyboard, which opens the Copilot software. This features is good for research and finding resources on specific topics, but sometimes fell short on the content. For example, I asked it to list all the nonprofits in my county (I was specific with the county name). It listed four organizations, but one was in another county, in fact another state. It also listed five un Google maps results, two of which were not in my county. The Designer image creator is spectacular however and can be accessed through Copilot as well. Copilot is also time saving, fun and creative for things like helping with recipes, planning trips and provides hints for things to look up. Overall, this Surface Laptop is terrific and will become my everyday, go to device. I look forward to some of the software updates in the future.

It okay just another laptop battery it runs fast out

I really like it, and will likely try the new Surface Pro 11 , but will spring for the Elite Snapdragon chip and higher RAM this time.

Was expecting near perfection for such an expensive item. Speakers were terrible and garbled. Bottom line, dont buy from Best Buy they are AWFUL with returns. Only two weeks return window and it's very hard to find issues in two weeks.

No idea as between online customer service and in store customer service the product was lost, finally delivered to a store for pick up and didnt have the hardware promised. The entire experience was so bad I am challenged to imagine a situation where I would ever purchase something from BestBuy again.

I love this laptop. That's the most direct comment I can give. It's beautiful, well built and the blue color is very different in a good way. Display I like smaller screens so this 13" screen is perfect. The screen is bright and colors are vibrant. It's also 120Hz so it scrolls beautifully. They seemed to make the bezels smaller but still could use some trimming. It is a touchscreen so if that's important to you, this is the device. Ports This comes with a standard USB port as well as two USB C ports. It also has a headset port and, for some reason, an SD card port. With cloud storage it's hard to know why these are still needed. Performance I have always been a fan of ARM processors. They run without fans and don't have all the overhead of x86 processors. The battery life is supposed to be better and while this device battery is better than x86 processors I haven't seen it being the 10-12 hours that's advertised. Not having the Elite processor I really can't compare but the Plus processor is very fast and I haven't had it bog down at all. Finally standardizing on 16GB RAM is a nice plus as well. One thing to keep in mind is being an ARM processor, if you run an application that is not specifically built for ARM you need to use emulation. This is seamless since Microsoft included the ability to emulate apps. While it is seamless to use you can get some performance hit. I have used some video and picture apps that are not built for ARM and didn't see too much of a hit to be concerned. Copilot+ AI Now for Copilot+ AI features. My initial assessment is the five features included currently are very basic and really don't set this set of functionality any different than what is already available outside of Windows. The Cocreator function is a fun thing to play with but it will take some more refining to make it a valuable tool. Restyle images is really not more than a cool application with no real use. I tried to see how this feature would be used to make an impact and really didn't find much beyond curiosity. Image Creator is interesting and I spent more time using this than any other copilot feature. AI really does a good job of envisioning what you ask it to make. However in the overall value for Windows, this is the third image based feature and really doesn't make Windows more powerful. The other disappointment is most of these features require online access to use. If you don't have access to internet, these features will not work. I do think this is just the beginning for Microsoft in adding AI functionality to Windows and being prepared with a Copilot+ device will allow you to use these features when they come. Overall is a fantastic laptop and I highly recommend it,

Do not buy a laptop with Snapdragon processor. I can't use it with my Quickbooks program and now I am having all sorts of problems with my HP printer too. It's not ready for primetime!

It has a lot of cool bells & whistles, but comes with a huge learning curve.

Works well and has fast load times. I am quite impressed.